2019 Resort Added Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on spa treatments.
A true paradise for golf lovers! The adults-only (18+) Luxury Bahia Principe Sian Ka'an stands in the middle of the Riviera Maya Golf Club, an incredible course with 18 long holes and 9 executive holes, designed by renowned architect Robert Trent Jones II and surrounded by mangroves, freshwater wells and the most authentic flora and fauna. The beach is a short 10-minute shuttle ride away.
The modern and minimalist style is evident in this hotel, which captures the exclusive luxury of the Don Pablo Collection seal. It has extensive gardened areas, where the flora and fauna of the region forcefully emerge; offering strolls that are full of color and freshness. Its four swimming pools have hammocks to give you moments of relaxation in an incomparable setting.
Surrounded by nature, Luxury Bahia Principe Sian Ka'an features unlimited dining at an international buffet restaurant for breakfast, lunch and dinner, two à la carte theme restaurants, five bars and a snack bar. Guests can also choose from restaurants in the Grand Bahia Principe Riviera Maya Resort Complex. An internal shuttle service runs every five minutes.
The resort has its own Spa, which offers a wide range of treatments performed by specialized professionals. Some of the most popular are the After Golf treatments and programs, set to relax golfers' muscles after a round of golf and prepare for the next day. There is also a special For Her program that women can enjoy while their partners are out playing golf.
Guests can enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Tulum, Grand Bahia Principe Coba, and Luxury Bahia Principe Akumal (except main buffets).
*Proof of marriage required. Must be within 6 months of original wedding date.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9137 reviews
No where near a 5* resort! Disappointing!
We booked this expecting a luxury five star hotel ..... it was no where near! I would give this a 3 star rating maximum!! Me and my partner booked this for a well deserved holiday after a stressful year. We arrived and the welcome was good. We was shown to our room which was all very nice. The room stank of damp but this cleared after a couple of days. The room was very dated. Black mould in the bathroom. Blinds had some stains on and frayed edges. The shower was hanging off of the wall and Room was just shabby overall!! The room service was a nice touch and we made use of this when my partner was unwell. The pools are so cold you can barely swim in them! We had a great 3 days enjoying the sun and some of the al la carte restaurants and we was overlooking the room issues as we didn’t plan to spend a lot of time in it until my partner came over very poorly. We thought it was food poisoning and my partner was literally screaming in pain with his stomach. We went to reception the next afternoon and told them we thought it was food poisoning. The reception staff were not helpful at all. Said we could see a doctor and simply said bring passport and credit card. We stupidly forgot the credit card and we were dismissed saying only credit card even though I offered our debit card! The manager offered a plain menu of chicken and rice and said we would get a call about 1pm. No one called to see how he was and we was left to our own devices. We discovered on our return that he had in fact caught cyclospora which is a Nasty parasite. We realised tui advised us the potential of cyclospora in a letter we was given when we landed..... had we known that this parasite was a risk we would never have booked here due to a previous illness I had we would not have risked it. My partner felt better on the Thursday (4days after he was first Unwell) we found a tui shop in Coba. We went there the next day to complain and the rep was one of the rudest jumped up people I have encountered!! We got no help there other than the rep noting our booking with our complaint! He was condescending and frankly not interested in what we was saying. The entertainment left a lot to be desired in Sian ka’an. In fact in all of the hotels. They rotate the shows around all of them! We made a few trips in the first few days when my partner felt well to coba which was a lot better with a bit more atmosphere and their buffet food was hot!! The SK buffet was not great and if you was not one of the first people in the food was barely warm! So many people when asking where we was staying were all ohh and ahh how amazing and luxurious the SK was! We have stayed in 5* resorts and this was no where near!! We could not wait to leave! Majority of the staff in bars and restaurants were very nice. The trolleys between hotels were not regular enough and one night we waited 45 mins to get back from coba!!! We got one day on the beach on our second day when we were exploring the different sites. We arrived about 3pm and it was pretty quiet. The next day it was rammed and we could not get a lounger at all!! A shame as it was a beautiful beach. And the only chance we had to get in the water as the sea was lovely! As the pools were too cold to get in at all hotels! Our balcony was tiny and my partner at 6’4 when sitting on the chair on the balcony had his knees nearly touching the railings! There are many more things that I could go on about which were just not what we expect from a so called 5* resort!!! We will definitely never return. We paid a lot of money for what essentially was a 3 day break in the Mexican version of butlins!!! Save yourself and look for a better resort as if you are looking for luxury you will not find it here!!!!
another great vacation
We returned once again for a week vacation to this resort ,about our tenth time.Excellent holiday once again.We much enjoyed staff that recognised us from previous visits.Shout out to the following outstanding employees for friendliness and great service.....Luccio and marta at beach bar,Delmar,Jerold,and Marco on the pool entertainment crew,Maria jose at the main bar and walter at the main buffet....and constantino at Cenote restaurant. Food,staff.and entertainment were all excellent.New E trams are an improvement.We visited all the other resorts...beautiful. In way of improvement.....Concrete pathways are getting pretty worn out ,eroded and shabby.Rooms are getting abit dated and could stand some up grades. all in all great value for a sunny winter vacation.
Young Couple at Sian Kaan for one week
travelled to Sian Ka’An with my boyfriend for a week this January. We are both in our mid 20’s however the rest of Sian Ka’An visitors are almost all over 60. This didn’t bother us as an older crowd tends to be more calm, whereas normally loud rambunctious drunk people would bother us on another resort. It was peaceful. We loved that you have access to each of the other Bahia resorts on site. (Coba, Tulum, Premier) to visit their pools and restaurants. There were some great staff at Sian Kaan that made our trip so memorable. Firstly, Manuel at the 24h snack bar Cenote. He quickly became our friend, learned our favourites on the menu, kept our drinks coming. He always provided fast and efficient service, even when the restaurant was busy. We loved going there each night to relax and have some drinks after the lobby bar was closed (11pm). Secondly, Liz at Los Cocos (the Sian Kaan Beach Bar). She is the sweetest, most happy and friendly person! We were always excited to see her working. You can tell she loves her job. Not to mention, she always made us the best tasting drinks out of all the bartenders because she cares about how it tastes! Also recommended us great drinks when we wanted to try something new, I’m intolerant to sugar and she was able to recommend great tasting low sugar drinks. I was impressed! If you are served by her, she is bound to put a smile on your face! There was a lady who worked at the lobby bar at night, Unfortunately I didn’t catch her name because we only started to acquaint with her toward the end of our trip. She is slim and young, a pretty girl with dark hair and a nice smile. She was so pleasant and accommodating. She was not bothered at all to take the many pictures me and my boyfriend asked her to take, and she got some great photos of us as memories for our trip. Also recommended us great drinks, notably the singapore sling (try it, you’ll love it). Such a pleasure to be served by her. ⭐️ If you are served by any of the above mentioned be sure to tip them well for their amazing service! 😁 The butler and room service were very nice features. I give 4 stars instead of 5 due to the fact that the hotel rooms are outdated. Our fan and AC made some noise at night. Decore needs updating. We stayed in the junior suite. All in all it was a nice stay and we would recommend it.
Based on reviews and price, I booked and was pleasantly surprised that it was even better than expected. About an hour south of Cancun airport, the resort is a complex of 4 massive hotels with a 12-route 24 hour trolley system to get you around. Sian Ka'an is the smallest and perhaps nicest of the 4 and is adults only. As a result it is also the quietest. But you are able to use all the facilities including restaurants in all 4 hotels. The quality of the food is excellent. All the buffets are freshly stocked and have an enormous range of items. There are 11 a la carte restaurants that are also available to you but are hard to get reservations for. Most of the time I could get late ones after 9, but book those as soon as you arrive. (There are privilege club members who are able to book prior to their arrival which is why availability can be limited.) In fact, the highest end gourmet ones I tried were very good, but not as good as the slightly more casual ones. The facilities are kept impeccably clean and like most places in Mexico I've been, the staff are astonished friendly and capable. The beach is pristine as are all the pools, though I only tried the ones in the Sian Ka'an. The others looked fine but were much busier with families. There are a tremendous number of activities including multiple live shows in the evening as well as an on-site casino and at least one dance club. Unless you take a guided tour to the ruins or for snorkelling, there's really no need to leave the property. Change some money to have pesos to give some deserving tips, but otherwise, keep your money and passport and ID in your hotel room safe and have a carefree vacation.
We stayed at this hotel returning on Christmas Day after 2 weeks with our daughter in the room opposite, we were disappointed with the room, the blinds in the room where very dirty ripped and fraying around the edges, we arrived in the evening so I went down to the reception and asked for another room, they told us the hotel was booked up and that there were no more rooms available, I asked to see the manager but they said he wasn’t available, I rang the reception the following day and they sent someone to our room from maintenance who didn’t understand what we were saying, I had 8 different people come to the room who took pictures and said they would try to clean the blinds 7 blinds in all, they took all the blinds away and brought them back the same evening, still stained as they couldn’t remove the stains as they had been there a long time, they apologised and said they were having problems with the blind company who supplied the blinds, the blinds were mouldy and had a yellow stain on them so we had to make do with them as there wasn’t any alternative. We also had a problem with the fridge door, every time we tried to close it kept jamming against the wardrobe door due to moving around, they gave us a new fridge and the day after changed it again saying it was dangerous. We also had a lizard in the room and when I spoke to the manager he said we were in the jungle and should expect that, he said they were supposed to bring you good luck in you’re room. You now have to pay for private transport from the airport which was free last year at a cost of £147-00 with tui. We also had to go to reception on numerous occasions to have our room card re set which was a pain as we were quite a way from reception, one night the key wouldn’t work I rang reception from my daughters room asking if someone could bring me another key, the bell boy was rather aggressive on the phone so I went down and had a word with him, he threw his name badge at me and said come and do my job so I filled a form in and reported him in the morning, I never recieved any feed back. Most of the staff are really nice, restaurants,cleaners etc, just the odd ones who spoil you’re holiday. Some people also told me that they booked the restaurants before they flew out, one couple booked the same restaurant for the 2 weeks that they stayed there which doesn’t seem fair when someone goes for one week and can’t get a reservation. There aren’t enough seats when watching the entertainment on the outside stage, if you sat near the bar inside you couldn’t see the entertainment. Waitresses only came around quickly to the people who tipped the most, bar service a little slow, the outdoor restaurant not as good as the main restaurant, also you had big birds fling in and taking food off peoples plates which we didn’t find very hygienic. Mossies were also a pain no matter what spray you use they will eat you alive. We’ve stayed in 5* hotels around the world and this is nowhere near a 5* which is a shame as most of the staff work very hard and do a great job, would like to give a special mention to Martha around the pool Karen who took our bookings Jose in the restaurant and our room cleaner who tried his best to make our room comfortable, room 41522 and 41522.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319