2019 Resort Added Value!
Honeymoon*: Bottle of sparkling wine, box of chocolates, welcome card, surprise gift, special room decorations, turndown service, 20% discount on spa treatments, and late check-out (based on availability).
Secluded, charming and upscale, Luxury Bahia Principe Esmeralda is an oasis of tranquility in the sun. There are numerous tropical gardens that serve as a frame to small streets in which guests can take a stroll. The ocean breeze is the perfect complement to the natural surroundings.
Accommodations are all Junior Suites with a sitting area, full bathroom with Jacuzzi tub and separate shower, mini-bar stocked regularly, and flat screen plasma satellite TV, and balcony or terrace. VIP amenities and special dining privileges include unlimited à la carte dinners, 24-hour room service, bathrobes, and slippers. Guests can enjoy all facilities of the Bahia Principe Bavaro Resort Complex including Bahia Principe Village. This replica of a Dominican village has a festive atmosphere of shops, a casino, restaurants, bars and a disco.
Bavaro Beach is highly regarded as one of the best beaches in the world. At Luxury Bahia Principe Esmeralda, guests can enjoy watersports including windsurfing, kayaking, sailing, boogie boarding, and snorkeling. Want to try scuba? All guests can try a scuba diving lesson in the pool!
Enjoy access to all the facilities and restaurants of the complex (except the buffets and Fantasia Bahia Principe category hotel facilities).
*Proof of marriage required. Must be within 6 months of original wedding date.
**must be over 18 years old until hotel become family friendly on May 1, 2017.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8200 reviews
Beautiful beaches, clean facilities, good service
Our group stayed at Esmeralda for my brother's wedding. For group travel, the check-in experience was good - they were prepared for us and quickly had each reservation assigned. My own destination wedding at a different resort chain, however, was much more organized and stress-free than what my brother went through. No one in the group knew where to be or when until the morning of the wedding (4 days into the trip), and we were left in a secluded, extremely hot and non-breezy location for 3 hours while the bride and groom did pictures. The wedding couple had trouble getting information on their service in the weeks leading up to the wedding and were quite stressed about that (needlessly, in my opinion). The Good: Maria and Alexis are wonderful servers at the Tamarindo pool bar - this pool is usually much quieter for relaxing and soaking up the sun (no pool activities here, go to the other one for that). You can visit the entire resort, except for Fantasia, and use all facilities except for their buffets, which is nice. The Ambar lobby bar is quite beautiful! All resorts in the chain are walkable but there is a convenient trolly system to get you around. The gym at Ambar is equipped with a Synergy system plus they do daily classes; you have your standard gym equipment too. Esmeralda has a gym on site too (convenient). The MEAT steakhouse was super; the Brazilian BBQ was definitely 4.5/5 and the Santa Fe was AMAZING! The Italian restaurants were hit and miss (based on feedback from our group). There is tons of room for everyone so people do not have to get up and annoyingly try to reserve chairs by the beach or pool. The pool entertainment is typical and fun to watch or take part in. I love to eat and don't typically have too much trouble with resort food. However, I found that the buffets had a lot of "stuff" but not a lot of options for someone who eats healthy. A LOT of processed meat, breads and baked goods and cheese. The best for breakfast was the omelet made to order (the scrambled eggs in the buffet were runny and bland). The fresh fruit is always delicious. I found most of the hot food in the buffet pretty bland overall, even local foods I typically love while traveling to the Caribbean, like fried plantain or rice and beans. If we needed anything from our housekeeping staff, they were super quick to help out. The Bad: The a la carte restaurant reservation system is awful. It was impossible to get into most of the restaurants because, for whatever reason, they were limited reservations. We'd go in to a restaurant we were told was too full to accommodate 2 more people and it was over half empty. We couldn't reserve for the night we arrived so essentially lost 1 of our allotted reservations. You had to have all your parties' info to book because you couldn't go back in to add another person without cancelling first. It's not an efficient system, in my opinion, especially for large groups. The Wifi is sufficient but a massive PIA to get into at first, especially if you're not very technical or patient! I had to get onto the local cell service to get my login email for the Wifi. Coverage isn't consistent across the entire resort and doing any video seemed really laggy. It would be hard to run an online business from the Wifi, most of the time. One person in our group had a condom in her shower for 2 days. It took 6 complaints for someone to finally come clean that up and she couldn't shower for 2 full days. Our pipes kept backing up into our sinks and shower. We told maintenance twice, they came twice, and it still kept happening. One time the pressure shot the filter and drain out of our shower. The overall cleanliness of the rooms was okay but the rooms are quite dated; dirty, old grout that the housecleaning staff couldn't fix, etc. Our bathroom mirror was losing its tint so it had a bunch of dark brown spots all over it. The beds are ridiculously hard but after a few bad nights, we were able to get some thin mattress pads put on that helped a little. The staff were decent. Most of the bar and pool service people were friendly and easy-going. The concierge people always seemed annoyed to be helping us. They have a money exchange at the concierge but never any money, and when they do, it's always an excuse why they can only give you 20s back instead of anything smaller. Typical to tropical resorts, the halls echo every little sound anyone makes. As this is a kid-friendly resort, there were quite a few screaming kids outside our door one day that was not appreciated. Ambar is adults only for those not wanting this to wake them up each day. Overall, from my brother's wedding experience and the restaurant reservation system, I would not recommend this place for a wedding or large group unless you are super easygoing about things being quite difficult. There are better resorts equipped for more spontaneous dinner arrangement and knowing what to expect on your wedding day. We all did have fun. No one got sick from the food (that I'm aware of). My experience was good enough that I may consider this chain again (albeit at the adults only). I've traveled to a number of 5 star resorts that were nicer and paid hundreds of dollars less for the same amount of time so the price wasn't on par with the experience...I'd rate this as 4 star personally. Adding some pictures of the a la carte meals.
Resevations and Butler Service
We stayed at Bahia Pricipe Esmeralda last week to celebrate my birthday. During our stay, we decide that we wanted to change our room to be closer to the pool and the beach. A gentleman at the front desk named Jackner Gilot, handled our request. Our room was switched the next day by our butler named Edward Sosa. I must say that the way our request was handled was superb. Both gentleman exhibited excellent customer service and care when completing our request. Moreover, the next few days when we would see Jackner, he would ask how are things and did we need anything. My wife and I felt very special and we were treated with the utmost respect. We are no strangers to this resort, but feel that they go the extra mile for the customer. We plan to return soon.
The Time Of Our Life !
We stayed at Esmeralda, our second time returning, the food was amazing, such a variety for every palette, you could never go hungry. Our rooms were clean and spacious, our maids always eager to provide what ever else extra we needed. The beach, endless sandy beach for our long walks. Most of all, the staff went above and beyond for all of our needs. They were always friendly and greeted you with a smile. We WILL be returning next year to our paradise Esmerelda. Thank you for a lovely vacation. Fred and Nancy
Not Very Special
The resort was a regular all inclusive but nothing special. The entertainment was really good but ended at 10 PM but I felt that was really early. The beach and location was very good. The restaurant reservations were actually amazing! The buffet, however, was horrible! Both the breakfast and dinner buffets were not quality food at all! The room showed it was definitely runned down and old. I actually felt like I was in a 3 star hotel. Also, one of our rooms had a leakage and no one fixed it which I felt was very unprofessional and not worth my money there. I’ve stayed at many all inclusive hotels but unfortunately this one was one of the worst ones.
Love this hotel and the staff
We stayed at the Esmeralda from October 29th to November 6th. This was our 5th stay at the Esmeralda and each one seems to get better. The hotel was not close to full because of the off season, Thomas Cook Travel bankrupcy and the unfortuate bad publicity in the news media for hotels in Punta Cana. They have now found the occurances were not the fault of the hotels and the bad publicity was totally unfounded. Anyway, the service at this hotel is fabulous. After arrival a manager that I had met on previous trips greeted my wife and I and said I will take care of the room location. A few minutes later he returned with our butler and our room keys to 90215 which had beautiful views of the pool and ocean. Our butler was Meldy and he made sure we had ice every afternoon, offered a pillow menu and upon returning from the beach had a hot jacuzzi bath ready for us with chilled champayne. Our maid Anneri made sure our room was spotless every day and left flowers and decorations each day. The bartenders and servers are so efficient and friendly. The pool bartenders Juan1 and Juan2 made great drinks and made sure that each guest was served in order, not the ones that tried to get ahead of other people waiting. At he beach we never had to wait long to have a server come by with drink request. The beach was beautiful with almost no seaweed which is a problem for many resorts in the Carribean. The lobby and show servers were great. Mabel and Raquel made sure we always had a drink and moved tables for us so we had a better view of shows. Josephine was always friendly and assisted the wait staff. There are many more staff members who derserve recognition like Francis at the buffet who always had a table ready for us and made sure we had everything we needed. There is not one staff member who doesn't deserve having their name in this review, including managers. I won't go into food because it is typical all inclusive buffet food. Always a great variety and many choices. One nice thing is they have different nationalities of food each night, which gives more variety to their menus. All the ala carte restaurants were very good, several were closed because the low occupancy, but there was enough open to accommadate the guests. Overall it was a fabulous vacation, beatiful sunshine each day, beautiful resort that has grounds that are immaculant and gorgeous. I would gladly recommend this resort and say you should not let the false publicity keep you from having a great vacation.