Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!


Includes private roundtrip transfers, a one day cabana rental with a 20-minute foot massage, early check-in, and late check-out (based on availability; minimum five night stay required). 


Live Aqua Cancun is an all-inclusive luxury experience, designed exclusively for modern adults seeking a place to be themselves. Your senses will find maximum pleasure in the cuisine, relaxation, and services. The sublime charm of the noticeable, authentic service is above and beyond any other hotels in Cancun. Live Aqua Cancun is an adult-only resort that continues to set a standard in luxury. Enjoy a stunning beachfront, eight infinity pools overlooking the Caribbean Sea, a spa, state-of-the-art fitness center and exquisite restaurants.

Delight your palate through the culinary creations of celebrity chef Eric De Maeyer. This talented chef gives his artistic touches to the national and international meals served at the hotel's Azur, Siete, and MB restaurants as well as the In Laa'kech Lobster & Grill, Sea Corner, Sushi Station, and CafŽ Deli Boutique. The food at Live Aqua Cancun takes you back to roots of fine cuisine, with the freshest ingredients and finest spices available. The hotel's signature cuisine will be one of the most memorable parts of your visit. You will notice the unique flavors at each of the hotel's restaurants, with a team of ten chefs led by Eric De Maeyer. With its seven restaurants, the hotel offers a wide range of culinary experiences and dining atmospheres that turn any meal into a special occasion. It's the perfect way to spend some time, day or night, in this beautiful hotel on the Caribbean shore.

Live Aqua Cancun's 371 stylish rooms feature plush bedding with Egyptian cotton sheets, flat-screen TVs, iHomes and DVD players, aromatherapy kits, complimentary high-speed Internet access, marble bathrooms with separate showers and tubs, and private balconies with beautiful views.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2004
Last Renovation: 2007
Accessible rooms: 12
Floors: 9
Total rooms: 371

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11833 reviews
  • 5.0 star tripadvisor rating
    Fabulous

    Live Aqua is our the best all-inclusive we have ever visited. The staff, food, beach and pools are all fabulous. The rooms are immaculate and have views that cannot be beat! We cannot wait to return!!

    Nov 14, 2019
  • 1.0 star tripadvisor rating
    Resort is fine, but be careful with the vacation club sales

    Overall the resort is fine. I paid extra to upgrade the room which was bigger than other rooms. However, you need to be very careful with the club membership sales / timeshare sales. When you check in, there will be a server trying to schedule a presentation / appointment for you with the sales. We were so dumb, and trapped in this. I sent an official cancellation letter within 5 business days. The sales refused to cancel it for us. I have filed request with Kivac customer service. Accidentally found a person in Kivac, who committed we're sent letter within the 5 days and willing to help and follow up. Currently everything is still under process. If the issue is not resolved, I will have to talk to lawyer. So learn from my mistake please. Be very careful. I hope you have a good trip.

    Nov 13, 2019
  • 4.0 star tripadvisor rating
    Vibe somewhat "off"

    Just returned from Live Aqua with 4 other couple friends. My husband and I travel to Cancun/Riviera Maya at least 5 times a year, this was our second time at this resort. We had not been there since the renovation. The beach and water is some of the prettiest in the Cancun/Riviera Maya location. NO seaweed. Beautiful blue water. The pools are very clean and inviting. Water temperature is not a problem, not too cold or warm. Rooms are beautifully decorated and lots of extra touches are provided. They leave a "beach bag" for use while at the hotel. Brilliant! We had great service in the pool area. These are the servers you interact with the most--if you are a person who likes to lounge by pool or beach. All of the servers were attentive, super friendly and FUN! They kept the drinks/waters coming, picked up the empties, and offered helpful advice on what to order/where to eat at the hotel. We are always happy to tip, as it is evident how hard they work to make sure hotel guests have an effortless vacation. The breakfast buffet was good, not great. No bacon unless you ask for it, super crowded around the omelet station; which is next to a la carte options so difficult to "break" into the line if you don't want an omelet, etc. Big line for the smoothies--but worth the wait! Again, service top notch. Some in our crowd ordered "the Bigfoot" at the Mexican food station and were delighted! It is off the menu so remember to ask for it. Negative: Being a party of 10, we were immediately greeted by our "concierge". She was very sweet and told us the resort does not take reservations for dinner, but because we were a large party she would work hard to make it happen. She said we could get reservations at MB for our second evening. We asked to get a reservation at Siete (where the breakfast buffet is) our first night. She approached me and told me she had secured the reservation at 7 p.m. We got there--no reservation. The restaurant was not crowded, so not a problem, but disconcerting. The second night MB held a table for us. Very pleased. We had asked for a reservation at Hidden Garden for 3rd night. Again, she found me in the resort and told me she had secured a reservation at 7 p.m. We arrived at the restaurant, the manager looked confused and adamantly told us they do NOT accept reservations, and no one had called. Manager said there was a 2 hour wait to get us in. As I had arranged this vacation for all of our friends, I was embarrassed. I spoke with our concierge the next day, she seemed confused and did not take responsibility for her deception. I also mentioned this (and our concierge's name) when we checked out, but again, "confused, as this is a no-reservation policy hotel" was my response. Another "gripe" is all of the beds around the pools, which must be reserved. The ones with blue umbrellas are "free" to guests, except some of them?! It is confusing as to which ones are "free". The up-charge beds take up space--there are literally no chairs around the pool after 9:00 a.m. Most of the chairs get saved by 7:00 a.m. Chairs by the reserve beds are part of the "reserved" as well. It costs 70.00 U.S. dollars to reserve a bed, but as we were a party of 10, getting a bed would spread us out. We ended up reserving one bed and scoured for chairs. All in all, confusing and exhausting trying to get space. We were also confused about the bracelet colors. Some in our group who had never been received the same color as returning guests. Not sure what the difference is--no one mentioned the bracelets aside from checking in. Seems like a cheap marketing ploy. All in all, disappointed that we weren't "wowed". It seems the concierge is camouflage for "time share/up-sale" person. (Which one couple in our group participated in. What was originally to be one hour turned into two and a half.) There was some entertainment at nights-it depended on which night. We enjoyed the "pool party" which included a DJ. When booking this reservation 5 months ago, we also booked another stay with Live Aqua at the end of November, with another couple. We will not be interested in a private "concierge", and we won't care what color of bracelet is put on our wrist.

    Nov 13, 2019
  • 5.0 star tripadvisor rating
    Amazing Resort, a must stay!

    This resort is wonderful! Staff is great, helpful, they do it right. Also typically food at all inclusives is so so, their food was incredible! Felt like I was at a fancy restaurant in Denver. The steaks were amazing! MBs habanero cream soup is a must have!!

    Nov 12, 2019
  • 5.0 star tripadvisor rating
    Great resort with great staff.

    Staff made us feel at home with great service! Restaurant food was excellent! Pool Staff was very attentive in making sure we were taken care of. Resort had plenty of restaurants to choose from as well.

    Nov 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319