Resort Details
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- 24-hour front desk
- Coffee shop
- Concierge desk
- COVID test onsite
- Dry cleaning†
- Elevators
- Free high speed internet connection
- Luggage service
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Smoke-free property
- Tour/sightseeing desk
† Fees may apply
- Pool †5 outdoor swimming pools (96,875 ft2 of pools)
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4965 reviews
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Jun 15, 2025Live aqua experience
Yoleisy, Linda and Salvador were amazing, very friendly, kind and sweet. I would definitely comeback here with my friends. Thank you so much for your hard work!!!
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Jun 15, 2025Lovely experience
Truly enjoyed the selection of activities and restaurants. Angela, Chef Rene and Yrina made our birthday stay extra special!
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Jun 14, 2025
Superb!
What a fantastic resort. Absolutely loved this place. Service was wonderful and food a level above what we’ve had elsewhere. Resort itself is very modern, clean and well laid out.
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Jun 14, 2025
Great Server
Orlando was great server. Very nice and attentive. Would recommend, makes sure you are well attended. He goes above ane beyond to make your experience an amazing one.
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Jun 14, 2025Forced good reviews
Before visiting this hotel I checked trip advisors for reviews and as you can see they are all incredible, which sounded to good to be true and ofc, it was. On check out, we discovered the reason why. A hotel worker literally followed us around and harassed us to write a review while he stood there. Luckily the email didn’t come through and after waiting around for ages he gave up and left us alone. This was a really strange and annoying experience. So when looking at reviews, bear in mind that they watch over people and force them to leave reviews before even leaving the resort so most of them are probably written out of politeness and panic. The hotel itself is absolutely stunning and totally Instagram worthy wherever you turn so top marks for the hotel, we absolutely loved it. The service however was pretty poor, probably the worst service I’ve ever received in the Caribbean. Half of the workers were miserable and looked like they didn’t want to be there, so much so that I found myself apologising for asking for a drink. Most the time they wouldn’t even offer a drink at the restaurants and if they did, never returned with them. The service in the Mexican and Asian restaurants were amazing. The lunch restaurant between the quieter pools was also lovely and super friendly service. Not that this can be helped, but the beach was one of the worst Caribbean beach we’ve been to. The water is not clear or blue, it’s dirty looking and not very aesthetic, so if you’re a beach person I would recommend a different location. I would recommend the hotel based on its beauty, but not for service or the beach.
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.