Live Aqua Beach Resort Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5081 reviews

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  Loved!!!! Super time

  Rooms were always clean and fresh, room service was as great, our butler David was fantastic w coordinating dinner reservations and activities

  Jul 11, 2025
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  12/10, could not have been more perfect! Beautiful Resort!

  Our butler David was simply TOP notch. We could not have had a better experience. It was perfect. From the simple hand massage welcome to the amazing time spent in our swim up rooms, the beach, our excursion to Saona, the massages and the wonderful food, it was a marvelous time of relaxation. The beds were wonderful! The serene feel with essential oils, the stocked rooms and refrigerators, outstanding room service, friendly and welcoming staff… it was amazing! 10/10 and would rate it higher if able to! We can’t wait to come again!

  Jul 11, 2025
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  Amazing experience!

  It was amazing experience! Especially David the butler was great! Thanks to him one more time! Can definitely recommend it!

  Jul 11, 2025
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  Honest Review: 9 Nights at Live Aqua – Beautiful Property, Mixed Service

  We recently spent 9 nights at Live Aqua Punta Cana (non-VIP), and while the resort itself is stunning and modern, our experience was a bit of a mixed bag. 🛬 First Impressions The resort is visually impressive—modern architecture with a luxurious feel. The main reception area is a standout, especially when lit up at night. Check-in was smooth, but it was quickly apparent that communication and service consistency would be challenges. 🛏 Room Tips & Overview Here’s a pro tip: request a room in buildings 2, 4, or 6. These are on the opposite side of the resort from the ongoing construction. For example, room 6315 = building 6, floor 3, room 15. These are standard or swim-up rooms with a quieter atmosphere. Our room had a great layout, including a jacuzzi on the balcony (for non-swim-up rooms). That said, the decor and furnishings are showing wear—fixtures could use TLC. Also, privacy is minimal: the bathroom is semi-open with only partial frosted doors for the toilet and shower. 🌴 Grounds & Pools The grounds are well-kept and beautiful, especially in the evening. There are five pools in total—the one closest to the beach is lively and loud (the party pool), while the others offer a much more relaxed vibe. Great if you prefer a quieter poolside experience. 🏖 Beach Unfortunately, the beach was overrun with Sargassum seaweed, which made swimming unpleasant. The resort attempts to clean it, but it accumulates quickly. Also, the beach itself is fairly narrow and underwhelming. 🍽 Food & Dining There’s a decent variety of restaurants, but a few quirks to be aware of: • Portion sizes are small, so plan on ordering multiple dishes. • Restaurant hours are inconsistent—the app, signage, and staff often give conflicting info. • Menus are accessed via QR codes, which is convenient, but don’t expect a reliable schedule. That said, the food is generally quite good. The buffet (open for breakfast and mid-afternoon only) has made-to-order stations—steak, pasta, etc.—which were great. Dinner is served at the outdoor grill near the buffet; options are limited but decent. However, a major disappointment was the inappropriate behavior of some restaurant staff. On three separate occasions, my fiancée received crude and suggestive remarks from different waiters when ordering the parmesan eggplant dish—comments about how much she "must love eggplant." This repeated behavior was not only unprofessional but entirely unacceptable, particularly at a resort marketed as 5-star. 🎠 Excursions The on-site travel desk offers excursions, but they are very overpriced. We highly recommend booking through TripAdvisor or similar platforms—we did a horseback riding trip on the beach for half the price, with hotel pickup included. 💵 Tipping & Budgeting Tipping is expected both in and outside the resort. We brought a stack of $1 bills and tipped $1–2 per meal and for housekeeping, $10 for the whole stay. It adds up—plan around $10 per day, not including excursions. That said, tipping didn’t noticeably impact service, and we saw many guests not tipping at all. 👥 Staff & Service This was our biggest issue. There’s a major disconnect between management (concierge, front desk, restaurant hosts) and the wait staff and service team. Many staff members seemed disinterested, inattentive, and in some cases outright dismissive. You’ll be asked for your room number multiple times at the same restaurant, and staff often don’t listen or misinterpret even simple requests. For example, one night I pointed to my entrée choice on the menu twice, only to receive the wrong item—and the server found it amusing rather than apologetic. Adding to this, one waiter made a pointed remark that we were “in the Dominican Republic and should learn some Spanish.” While we respect and appreciate the local culture, such a comment was uncalled for and contrary to the hospitality expected at an international luxury resort. (Ironically, my fiancée is fluent in five languages) 🌐 Language Barrier This isn’t a complaint about the culture—we don’t expect fluent English—but at a 5-star international resort, some basic English comprehension should be expected. Most wait staff struggled with even simple phrases or ignored attempts altogether. It created consistent frustration. Ironically, we had better experiences with locals outside the resort. 🎭 Entertainment Entertainment is held nightly around 9:30 PM—standard resort fare. It’s fine but nothing standout. 🌟 Final Verdict The resort grounds, pools, and design are excellent, and the food is mostly solid, if portion-controlled. However, the persistent service issues and repeated disrespectful interactions significantly impacted our overall experience. Would we return? Unlikely.

  Jul 10, 2025
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  Live Aqua Punta Cana

  Our butler Eric was absolutely amazing! He was very kind and attentive. He took care of all our needs and made our stay very special. The entertainment staff, especially Red, Jesus, and Hector were fun and awesome as well! I would definitely come back to visit in a heartbeat, if given the chance. Thank you for such a wonderful vacation.

  Jul 10, 2025