Hotel Overview

Leave your cares at the door and prepare to be pampered at Krystal Puerto Vallarta. This 25-acre hacienda-style resort is located in Puerto Vallarta's hotel zone and offers a great beach location. Enjoy stunning views of the ocean, mountains, and Banderas Bay. Krystal Puerto Vallarta offers both all-inclusive and European plans.

Krystal Puerto Vallarta has a variety of activities and entertainment options for family members of every age. Tennis, racquetball, beach volleyball, and the pool - complete with entertainment staff - keep things fun and action-packed. Kamp Krystal Kids' Club is the perfect solution to keep children occupied while you escape to the spa and pamper yourself with a relaxing massage.

Dine at four restaurants or lounge at two bars. Enjoy the very best seafood and international cuisine in a seaside restaurant with an amazing view of Banderas Bay. Savor Japanese elegance in a tranquil setting near the Aqueduct or taste incredible Mediterranean cuisine in a peaceful garden. You can even take a break from the pool to enjoy a hamburger at a seaside snack shack!


Puerto Vallarta - Beach
Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR) : 5 miles
Guadalajara, Jalisco, Mexico - Miguel Hidalgo Intl (GDL)

Property Information

Year Built: 1966
Last Renovation: 2008
Accessible rooms: 1
Floors: 8
Total rooms: 512


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Students are not allowed with individual bookings - however, there may still be groups of students on the resort.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Spring Breakers - Students are not allowed with individual bookings -- However, there may still be groups of students on the resort.

The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 3911 reviews
  • 1.0 star tripadvisor rating

    Room was poorly supplied for cooking on an old, badly tarnished electric 2 burner stove that took a loooooong time to heat up. No oven facilities, no MW. Geckoes in the room every night. Shower dirty and worn out. Maid service was very good and dependable. Worked out in Gym every day; however, water usually absent, cups often absent even if water available. Fans to take out heat and sweat smell often not turned on until staff happened to show (often did not). No T-mills. 3 ellipticals but 2 did not work. 3 computer exercycles one of which did not work. 4 station weight machine but one side not working and not repaired in spite of report to maintenance (also reported other dysfunctional machines). No evidence of any cleaning in gym during my 14 day stay. Food awful. Ordered a ham and pineapple pizza off the menu and got a heated up frozen pizza that was BAD, Waitstaff very good and attentive. We were recognized as Krystal residents all over town due to the bracelet requirement. Typical local's response to recognizing us as being from Krystal was,"Ah, Krystal...viejo".The beach chairs were uncomfotable and a number of shade covers missing. Attended time share presentation with another couple and was essentially ignored as a potential buyer in favor of the other couple, Did get the free breakfast. Finally, had two palm tree branches fall with a crash on our patio (luckily not on us but injuries would have resulted) Summary: Old, dirty, facilities with little attempt to keep up with equipment needs. I WOULD NOT RECOMMEND THIS FACILITY. DO NOT GO THERE! P.S. Also,we were incorrectly overcharged by the RCI and the corrected credit has not shown up on our account as of one week later.

    Nov 10, 2019
  • 2.0 star tripadvisor rating
    Would not recommend

    Location is good. Services are good. Our unit (friend's timeshare) was old, not very clean and dark. You could hear neighbors clearly. Fortunately, they were only there a few days. Food was not good in the restaurant. Go out. Pool drinks were good and inexpensive. Daily maid service was decent.

    Nov 10, 2019
  • 3.0 star tripadvisor rating
    Nice hotel if you’re on a budget

    Overall the hotel was nice, the rooms were big and bed was comfortable. I gave it a 3 star as a few things I really found disappointing such as there is no coffee in the room! It’s my favorite thing to do first thing in the morning, instead I had to wait until 7 for the buffet to open. The pool was really small for the size of the resort and there was never any place to sit as they were reserved too early in the morning. The staff were really nice and professional. Location was great and within walking distance to restaurants and shops and also only 10 minutes from the airport. If I go back to puerto Vallarta I would try somewhere else but like I said for the money it’s not such a bad hotel.

    Nov 07, 2019
  • 5.0 star tripadvisor rating

    Great stay, the food is delicious and good activities for family and anything else, karaoke nights are really funny with Daniel, Andres and Toñito. Rooms comfortable and Japanese restaurant was good..

    Oct 31, 2019
  • 3.0 star tripadvisor rating
    Not like the photos

    Overall the hotel is ok, but it’s not worth the price they charge you . The hotel looks way better in the photos they have on their website and social media. Te food is not good The pools are kinda clean It has no bars if it rains The service is meh It’s best asset is the beach.

    Oct 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319