Krystal Puerto Vallarta has a variety of activities and entertainment options for family members of every age. Tennis, racquetball, beach volleyball, and the pool - complete with entertainment staff - keep things fun and action-packed. Kamp Krystal Kids' Club is the perfect solution to keep children occupied while you escape to the spa and pamper yourself with a relaxing massage.
Dine at four restaurants or lounge at two bars. Enjoy the very best seafood and international cuisine in a seaside restaurant with an amazing view of Banderas Bay. Savor Japanese elegance in a tranquil setting near the Aqueduct or taste incredible Mediterranean cuisine in a peaceful garden. You can even take a break from the pool to enjoy a hamburger at a seaside snack shack!
Learn more about Puerto Vallarta/Riviera Nayarit.
LocationPuerto Vallarta - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Breakers - Students are not allowed with individual bookings-- However, there may still be groups of students on the resort.
The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3325 reviews
My husband and I had an enjoyable vacation here. The food was good. The housekeeping was very good. Nice and friendly people. We did have to ask for water once but they brought it to us right away. Dulce was very friendly and nice. We don't drink but they made some non alcoholic drinks for us. The really enjoyed the pool. We didn't do any night time activities because of our are but it looked like others were enjoying the day and night activities.
This hotel claims to be a 4 star hotel. This could not be further from the truth. I understand that star ratings differ somewhat from Mexico to the U.S.A Lets start with the rooms themselves. We stayed in room #378. The entrance doors to this rooms are old, creaky, and just need to be replaced. The door lock is an antiquated old slide in key that needs to be made outside of the facility. Crazy right. The reason I say this, is because we lost this key and we were charged $10 dollars for a replacement key. It's 2019 people. Please.... The beds... They are the hardest beds I have ever slept on. Thank god I was drinking and not feeling the pain of this old hard beds.. The bathroom had this huge tub that when taking a shower the whole floor of the bathroom would get soaked. Who thought of this design? The bathrooms were bad.. The pool, terrible. The restaurants were barely 3 star quality. My family and I were very dissapointed in this property. There is NO way that it should claim to be a 4 star Hotel. It barely reaches 2.5 stars. Don't stay here, you will be dissapointed if you think you are getting a 4 star hotel.
The Hotel Krystal Experience
My friends and I visited this resort for the past week and had an amazing experience. Having read some of the reviews before visiting this resort we were a bit confused about what we were getting into but in no time those doubts were alleviated. Having been to Mexico 5 times prior and to many all-inclusive resorts, this one will definitely be one of my most memorable experiences. The poor reviews for this resort are likely higher maintenance people not looking for an authentic Mexican experience, which is okay and not what we expected, but we were very happy that we got. What we loved about this resort was particularly the staff like Marlen, Abraham, Juan, Joshua and Cesar who were waiters we had multiple times and were nothing less then fantastic (if you are a young group of travelers looking for a great time and fun-loving waiters definitely sit with Marlen and Abraham, they provided us nothing but joy and laughs this entire trip!). Having one person in our entourage speak some Spanish came in very handy at this resort as the majority of the staff speak broken English but they work very hard to understand you and help however they can. The pools and beach were phenomenal, and the resort was very well kept the entire 8 days we were there. If you are looking for a good little getaway and to have some fun I would highly recommend this resort. The bartenders and staff made sure to keep drinks in hand and smiles on our faces, which is all we could ask for during our vacation. Food was authentic and great as long as you don’t have too many dietary restrictions and you are open to trying new things with flavor you will enjoy it! The Japanese and Italian a la Cartes also provided some of the best food! Our rooms were absolutely phenomenal, equipped with a microwave, fridge and little kitchen space. The bathrooms, specifically the showers were amazing. Overall it is a great resort that I would go back to and highly recommend for easy going people looking for a fun time!
Wonderful service & better than I thought
I booked Krystal at the last minute through RCI when our other accommodation plans fell through. I was only able to get us a studio suite for my husband and I, our toddler and my mother. I emailed them and the hotel said they’re so their best to upgrade us. Upon arrival they upgraded us to a full two bedroom suite and gave us a complimentary bottle of wine (it was pretty cheep, but the gesture was nice). The staff was very accommodating and nice. Even one of the tour agents had her brother drive us to the zoo. The hotel was surprisingly lovely. It was very clean, and although it needed some maintenance / renovations, it was all very well kept. The pools and beach were excellent. My only complaint was that the wifi was very poor (I had to go outside to get a single). But it forced me to log off and relax. All in all a very good experience.
We keep coming back to this place because of the People!
If you want to experience Mexico this is the place. It has a perfect balance between a resort and a hotel. with local flavor. The location and facilities are wonderful and it's a shot cab ride, or long walk (about 45 minutes) from down town. The clientele is about one third American and one third Canadian with one third Mexican Nationals from around the country. A wonderful mix! I really enjoy seeing all of the families. We brought our grand kids and they still talk about it. The very best feature without question is the staff. All are eager to see you have the perfect time while you are their guest. We travel the world and we always feel like we are coming home when we arrive at the Kyrstal.