Hotel Overview

Ixtapa is a small fishing village on the Mexican Pacific, where life is casual and relaxed and retains the quiet charm and tranquility of years gone by. With an abundance of sunny days, this is the perfect spot to truly get away from it all and indulge in life's simple pleasures. Krystal Ixtapa is located on one of the best beaches in Ixtapa's hotel zone. It features a glorious combination of modern architecture, deluxe hotel accommodations, and delicious cuisine. Krystal Ixtapa is all you want in an Ixtapa vacation and more!

The main pool area is the centerpiece of Krystal Ixtapa and is considered to be one of the most unique and beautiful pools in all of Ixtapa. The pool area features a rock waterfall, areas for watersports, and the ultimate in fun no matter how old you are: a waterslide! Take a water aerobics class, try your hand at a game of tennis or lounge on beach under a Palapa. If you're a sports fan, you can relax in the sports bar and play a game of pool or catch a game on the many flat screen TV's. Children will find their own little piece of paradise at Krystal Kamp Kids' Club featuring a wide variety of entertainment and children's pool. The options are endless!

Located on a stretch of golden sand beach, Krystal Ixtapa offers convenient access to nightlife and restaurants. Explore the wide variety of dining choices, including the Casablanca-style ambience of the famous Bogart's Restaurant or dance the night away at Christine Nightclub.


Ixtapa/Zihuatanejo, Guerrero, Mexico - International (ZIH) : 15 miles

Property Information

Year Built: 1981
Last Renovation: 2009
Accessible rooms: 1
Floors: 10
Total rooms: 255


Hotel Details


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Hotel Advisories

Advisory Important Notice: The Christmas Dinner (December 24, 2020) is not included in the vacation price. This must be requested and paid for at time of check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
The hotel reserves the right of contracting Spring Break and/or Summer Break groups with specialized Student's Tour Operations. No FIT students will be accepted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 1755 reviews
  • 5.0 star tripadvisor rating
    Incredible vacations

    Awesome stay at a great beach in a great hotel. Excellent staff with great activities. Thanks to Reyna for the enthusiasm and all the sports and activities team. I'll definitely recommend this, nice view, food and fun!

    Jan 09, 2020
  • 1.0 star tripadvisor rating
    Not so good

    Hotel in my opinion is not as it appears on their website. Lobby and reception area is the only high point. After that rooms are in dire need of repairs and upgrades. Food is average at best. Glad we did not choose all inclusive. They mostly cater to Mexican citizens since all activities posted daily were written in Spanish. If you do not speak the language you have no idea what is going on.

    Jan 08, 2020
  • 2.0 star tripadvisor rating

    No one spoke English. Food & drink we’re aweful. Thank goodness we did not do all inclusive. Rooms were old and dirty. Thank goodness food down in town was good. We went other places instead of hotel. Never again.

    Jan 07, 2020
  • 3.0 star tripadvisor rating
    I knew going there it had a 3 star rating.

    The beach was great. The rooms were nice but I did eat out quite a bit because the food was just average. The good thing was there was a nearby market with lots of food and drinks. I would recomend the food truck right out front of the night club!

    Jan 02, 2020
  • 2.0 star tripadvisor rating

    This hotel is very disappointing. They advertise 225 recently upgraded rooms however our room is disgusting.Paint peeling and chipping and overall in need of major repairs. Food is marginal at best. They do not cater to citizens of countries other than Mexico. Even the daily activities posted in the lobby are only in Spanish. The only upgrades are in the lobby and reception area to make you feel as if you are in a luxury resort. That changes as soon as you get to your room. As a closing note, be aware that the elevators are not very dependable and are oftentimes out of order

    Dec 25, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319