Hotel Overview

Ixtapa is a small fishing village on the Mexican Pacific, where life is casual and relaxed and retains the quiet charm and tranquility of years gone by. With an abundance of sunny days, this is the perfect spot to truly get away from it all and indulge in life's simple pleasures. Krystal Ixtapa is located on one of the best beaches in Ixtapa's hotel zone. It features a glorious combination of modern architecture, deluxe hotel accommodations, and delicious cuisine. Krystal Ixtapa is all you want in an Ixtapa vacation and more!

The main pool area is the centerpiece of Krystal Ixtapa and is considered to be one of the most unique and beautiful pools in all of Ixtapa. The pool area features a rock waterfall, areas for watersports, and the ultimate in fun no matter how old you are: a waterslide! Take a water aerobics class, try your hand at a game of tennis or lounge on beach under a Palapa. If you're a sports fan, you can relax in the sports bar and play a game of pool or catch a game on the many flat screen TV's. Children will find their own little piece of paradise at Krystal Kamp Kids' Club featuring a wide variety of entertainment and children's pool. The options are endless!

Located on a stretch of golden sand beach, Krystal Ixtapa offers convenient access to nightlife and restaurants. Explore the wide variety of dining choices, including the Casablanca-style ambience of the famous Bogart's Restaurant or dance the night away at Christine Nightclub.


Ixtapa/Zihuatanejo, Guerrero, Mexico - International (ZIH) : 15 miles

Property Information

Year Built: 1981
Last Renovation: 2009
Accessible rooms: 1
Floors: 10
Total rooms: 255


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Notice: The Christmas Dinner (December 24, 2019) is not included in the vacation price. This must be requested and paid for at time of check-in.
Advisory Important Notice: The Christmas Dinner (December 24, 2020) is not included in the vacation price. This must be requested and paid for at time of check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
The hotel reserves the right of contracting Spring Break and/or Summer Break groups with specialized Student's Tour Operations. No FIT students will be accepted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 1381 reviews
  • 2.0 star tripadvisor rating

    We reserved one of the lower priced "GARDEN VIEW" rooms, but were given one of the worst rooms available with views of a trash covered rooftop, giant air conditioning fans, and the service alley/maintenance yard. Even after talking to Luis about our disappointment, he "upgraded" us to one floor up, and one room over which did not enhance our room. We were too tired to complain any further at that point, even though we were told at check in that the hotel was only 75% occupied. Luis was very cocky and rude, but Carmen at the towel desk and the rest of the staff were wonderful! One warning, so not depend on the lifeguard at the pool, who stands by the bar looking cool, instead of staying on his lifeguard station. While we were there, a small girl nearly drowned because he was not at his station as required. It was sad to see her being given CPR by the pool, when it was his job to prevent her from sinking to the bottom to begin with. An avoidable tragedy to be sure.

    May 21, 2019
  • 3.0 star tripadvisor rating
    Krystal Ixtapa

    Service and facilities were very good. Food was poor. Beautiful view from room to ocean and pool area. If you want coffee in your room it is extra. Staff were very friendly and helpful. Dinners at Bogart's were excellent.

    Apr 28, 2019
  • 3.0 star tripadvisor rating
    Nice ocean view

    If you expect a quiet place, that’s no the Krystal Hotel. There is lots of entertainment, it’s family friendly, has a great pool and beach access. They provide towels for the beach/pool. Staff at the restaurants is every attentive.

    Apr 22, 2019
  • 4.0 star tripadvisor rating
    Beautiful Beach

    We just returned from 7 days at this resort after getting an amazing deal from Air Canada Vacations. So here are the good points. It is right on a gorgeous beach. Golden sand and beautiful blue water. Some islands off in the distance for a lovely view. The palapas fill up fast so go down early and drop off something to mark your territory. The pools are gorgeous and refreshing. Very clean. Same deal here if you want a deck chair. Go down before 8am and leave a shirt or something. Everyone seems to honor the system. Rooms are clean. AC works. It has cable TV but virtually all channels are in Spanish which is to be expected. The food. Is fine. We were able to find something good at every meal. The temperature of the food was an issue at times but we never had a meal that was bad. The a la carte venues are pretty good. Bogart's has a nice feel to it and decent food. Staff there are very attentive ans professional. On the subject of staff. All the staff are very nice ans helpful. Jesus in the buffet was amazing. Always quick with a drink. Very personable. We Will return to this resort simply because Jesus was so amazing. So now the bad parts... I got nothing here. If you keep in mind it is a 3.5 star hotel. That you are in Mexico. That English is not the first language of Mexico. You will have an amazing time. If you are one of those people that think too many locals is a bad thing. Stay home. Great resort. Great town. The server Jesus made it even better.

    Apr 22, 2019
  • 5.0 star tripadvisor rating
    Ixtapa - Paradise

    We have been traveling to Ixtapa for over 25 plus years and have stayed at several different resorts as we are unable to exchange our timeshare due to having to do all inclusive which we don't like! We choose the Krystal Resort after that and have always been very pleased with the accommodations and the lovely pool area. We aren't forced to due all inclusive at the Krystal which we are very happy about as we love to eat at many fine local restaurants In Ixtapa and Zihua! The rooms are average, clean & comfortable (how much time do you spend in your rooms on vacation?) The only issue this year was it seemed like at the pool bar area they catered more to the all-inclusive guests for drinks and it was difficult getting the staff to understand to charge it back to our room, needless to say didn't order much! It is the staff at this resort that keeps us going back, they are awesome and make everyone feel like family when you're there - Armondo, Jesus, Jose, Anabelle, Juan, Andres, Rafael & Reina love these people!!! They are always willing to help out with questions you may have and they truly are concerned about everyone having a wonderful stay and great time - we love the resort and the staff there!! My only suggestion would be it would be great if they would offer different levels of all-inclusive for example just for beverages or just breakfast or just lunch especially for people with young children the breakfast or lunch options would be great!

    Apr 11, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919