Hotel Overview

2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers. 
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking at least 7 nights in the required room category or higher. Restrictions apply - see 

Honeymoon: Receive the Reflect Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (restrictions apply*). 

Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. 

Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more. 

Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available. 

With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation! 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 410


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 2890 reviews
  • 5.0 star tripadvisor rating
    Thanks to Demian!!!!

    Just wanted to give a huge shout out to Demian. He went over and above to make our girls trip memorable. The resort was completing a rebranding photo shoot and the pool and restaurant was closed one day. Demian didn’t hesitate to get us hooked up at the Dreams resort for one day so we didn’t lose out on a day as we were only there for 4 days. We also wanted to check out one of the local restaurants in Puerto Vallarta called “Pipis” (which I would also highly recommend) and he booked our reservation and cab to get there. I would definitely go back to this resort, great service and beautiful grounds. Keep up the good work Demian!! Perhaps we will see you again sometime!!!!

    Jun 19, 2019
  • 1.0 star tripadvisor rating
    You are unsafe in this hotel caution

    WARNING ⚠️CAUTION 🛑 STOP To All my American friends and Canadians !!!! This is hotel is horrible , the staff lie to you to take you have a break fast and sale you time share ! ( dreams that’s the hotel will take you) after u pass a violent experience how this people treat you very un respectfully! And then they pay you 💴 money 💰 so this money you Can buy what ever you want a tour whit the dolphins , buy jewelry or, get a massage etc .. and the real problem is too many ghetto local people is like you are in the swimming pool whit the same guy who cut your yard of your house or the one who built your house .Don’t take me wrong it’s amazing 😉 people , and I respect them but not to be in my vacations for the next 10 days ! And after complain whit the director of the hotel a guy from Spain 🇪🇸 Alexi , he don’t really give a damn about the way his staff lie to me , and was very aggressive and stole my money 💰 so food very disappointed they offer natural orange juice and it’s the worse juice the food horrible ATTENTION! Mexican & Italian restaurant are close so don’t waste your money and you will not find American or people around the world is your local people !!! Also we try to call the operator to help us this was after 12 am midnight no one answered the phone so very unsafe u can have a heart attack, or someone trying to break your room to assault you and you are own your own and I did try 5 times (every five 5 min I called I finish try 12:25 ) please people who like Puerto Vallarta I really recommend the villas del palmar Nuevo Vallarta or villa la estancia next to this hotel , now if you have more money Hard Rock Cafe , or punta mita best of the best ...... All the operations staff like bellboys, receptionist, bartenders , waiters , security amazing people great service

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Concierge: Damien

    Once we met Damien he made everything possible for my group of girls, he went above and beyond for the short time we were there. It was so refreshing knowing you can count on someone even on there day off !! This guy is amazing at his job very personable and showed that he actually cares. Thank you so much for making this trip even better for us! There were a few hiccups with the hotel rebranding so having Damien it helped us big time ! So thank you again for all the help you have us.

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    My Honest Opinion

    Hola! I took my time to reflect (no pun intended) on my vacation at the Reflect Krystal Grand Nuevo Vallarta resort before hastily writing something done. 1st off, I loved it there! This small resort has everything one would need to have if one is looking for a relaxing vacation. No hustle and bustle of activity around the resort, not that it can't be found taking a taxi for 15 or 20 mins away, but we were there for relaxation and that's exactly what we received. Facilities are beautiful particularly in the refurbished main building and also on the resort grounds. 3 pools, kids (large), adult (small) and the swim up bar pool (big). Now I have to admit I never entered any pool only because I was there for the beach and really only the beach. Great sand, and the ocean water was fantastic. Wavy just how I like it but not out of control. For me perfect! Food and restaurants. Well, breakfast buffet can be a chaotic environment as I think the structure of organization needs a review and it would be my only negative on this part of our experience here. As for the main restaurants I thought they were very good! Service at the grill from Roberto and his staff was top notch and always looking to make sure you were happy. The Italian restaurant, capitan Pablo and his staff Elias, Francis and Lili were amazing! Both of these restaurants staff made our stay there memorable! Staff and service in general was very good and some were better than others. Pool bar had Matais and all staff there were always making me a drink whenever seeing me coming and made me feel welcomed from day one. Never waited long either! Service on the beach was so so, however best service was from Cynthia! Coffee shop was awesome! And the 2 beautiful women who were working there on our stay were fantastic. Made every morning a great start to our day! Bar in front lobby had Jorge working and let me tell you, he should be a manager on service quality! Always happy to serve you and you could tell he took pride in his job. Special, thank you to Isreal in concierge. If my review means anything to the resort, this man should be in charge of all staff running front area, period! All in all a great vacation! Recommend staying in the refurbished main building as other buildings are not yet refurbished. We originally had room in older building and had to upgrade. If we go back it would only be if staying in main building! Room was perfect! All in all I would recommend this resort and don't think one would be disappointed if looking for a relaxing vacation! Thank you Reflect!

    Jun 17, 2019
  • 4.0 star tripadvisor rating
    Vacation from June 01 - June 08, 2019

    We enjoyed our time here very much but there was also some downside. When we checked in, we were booked in a " Deluxe Resort View" room. The resort view was that of the adjacent resort on the Riu side and fantastic view of their air conditioning units. The room was the size of a prison cell and the bathroom was one toilet and stand up shower. We asked for a different room the very next day as we were advised that the resort was at capacity. We were lucky and was able to move to the 5th floor in the NEW building. Room was fantastic and perfectly situated. So if you book here please be specific and verbalize that you want to be in the new side of the resort. I reduced one star due to fact that the breakfast buffet was chaotic every morning. We finally gave up and I just got yogurt and coffee from a really great coffee shop called Coco's. Try it , you will not be disappointed and the ladies in there are super friendly. We looked forward to seeing them every morning. Food was pretty good on the whole but we did not enjoy the Buffet dinner much as alot of the food was overcooked. But the others were great! Our favorite one was the Italian Restaurant as the food was just as excellent as the service. We were served by Capitan Pablo and Francesca. They made our meal even more enjoyable as they were very attentive and wanted to make us happy and they did! All in all , we would return here as the majority of the resort was relaxing and very clean. Also, just want to send a THANK YOU to Israel. He was one of the concierges at the front desk and he helped us with a misplaced cell phone issue. Not only did he go above and beyond his job, he truly is an amazing and caring person. We felt he was the ONLY one cared enough to help us.

    Jun 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919