Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!

One bottle of wine/sparkling wine, rum, or tequila, a 25% discount on spa services, one in-room family breakfast or champagne breakfast, and a complimentary upgrade to nonstop transfers available in all room categories. 50% off a romantic dinner and a fruit plate upon arrival available in all Altitude Club Junior Suite Ocean-view Rooms. Restrictions apply. 


2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers. 
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking at least 7 nights in the required room category or higher. Restrictions apply - see applevacations.com/weddings-honeymoons.

Honeymoon: Receive the Reflect Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (restrictions apply*). 

Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. 

Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more. 

Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available. 

With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation! 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 410

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 3129 reviews
  • 3.0 star tripadvisor rating
    Just average, nothing special

    Arriving a bit later in the day (around 7pm) we hoped for and received a quick check in, despite not getting the King bed we requested (our travel advisor did say that it wouldn't be guaranteed). We got to our room, which I thought was terrible and TINY (window to the walkway, no balcony, tiny bathroom, tiny shower). I accepted it only because I didn't plan on spending much time in the room. After a few days though, I couldn't do it anymore so we asked for a king room. The front desk found us one (since they were only 40% full) at a quoted price of US$25 per night. Ok, US$100 for our last 4 nights confirmed and we accepted the much better, bigger, brighter room. (more on this later) The resort itself is not big, which makes it easy to get around. There are not five restaurants as advertized. There is a buffet restaurant for breakfast, lunch and supper, "The Grill" which is supper only and an Asian restaurant that only had the Teppanyaki seating open when we were there, which was booked up before 8am each day. The only other restaurant (La Hacienda) is only available to "members", but this is not advised until you show up and try to eat there. There were assorted food options at both poolside bars during the mid-day that offered much of the same food (lots of deep fried offerings) every day and a coffee shop that had prepared sandwiches, fruit cups and pastries. When looking for the Sports Bar that showed on the map that we got at check-in, we learned that it doesn't exist. They're still building it. The only sit-down bars are at the lobby (super small) and the Skybar on the roof (big, but super quiet until the 20-somethings show up around 10 or 11pm). The poolside bar and the swim-up bars are good though - great bartenders and serving staff! The beach is great - no complaints but be sure to 'shuffle' your feet when you go in and come out so that you can warn the stingrays of your presence. Getting stung was the worst pain ever, but I can now attest to the care at the medical clinic! They were wonderful! The pools are very nice too. We spent every day at the infinity pool, but dipped our toes in the large family pool, which is warmed. A good amount of loungers were available, but then again if it was only 40% full, I think it would have been a mad dash to 'reserve' a lounger in the morning. Our fridge was stocked whenever we used something and found the general cleaning to be adequate, after all, I don't use a new towel or change my sheets at home everyday, so I don't need new linens/towels every day on vacation either. The TV remote didn't work, but the buttons on the side of the TV did, and for the few minutes that we actually had the TV on, that was fine. Checkout is noon and our bus wasn't collecting us until 2:30 so I asked if we could still use the facilities and they said not after 12. That said, there are no wristbands, so we still went ahead and had lunch and a few beverages without any issues. Closing the account saw us getting charged 2000 pesos for the room upgrade. I explained that this was not what was agreed - US$100. I appreciate that it's close, but it's not what was agreed. It took quite a bit of arguing and a couple of phone calls before the clerk would accept the US$100. I recommend to get it in writing (yes, I should have known better too). We really liked the area and the proximity to Bucerias, but won't come back to Reflect.

    Jan 20, 2020
  • 3.0 star tripadvisor rating
    Quick winter get away

    The best part about this trip was the amazing service we received from Alejandro at the breakfast buffet. We have stayed at numerous AM resorts in the past and this one is on the lower end of their price offering and it is reflected in the lack of amenities. Other reviewers criticized the food, but we found it to be better than expected and enjoyed the service in the lobby bar and the Skytop location. Our room was on the 7th floor overlooking the pool and evening entertainment. I might have enjoyed a room closer quieter and closer to the beach. Bottom line: for a quick unexpected opportunity to get out of the snow, it was OK. We will definitely go to one of the upgraded AM resorts in the future.

    Jan 16, 2020
  • 2.0 star tripadvisor rating
    Nice workers, but management and the hotel bad.

    We booked this hotel for Christmas holidays 2019. During the time of check in, one of the concierge came to us and said, that if we would not like the room, we can upgrade it and he would help us. They gave us "the standard" room, which was like dirty prison cell, there was no space for our luggage,dirt on the floor, a hole in the wall revealing pipes and cables, bathroom so small, that only one person would fi in. So, of course we went back to the reception and told them that, but to upgrade, we had to pay over $500, unless "we agree to go with the concierge to the PROMOTION meeting", which was for time-share program. We already been at such few years back and were not interested. For us it was like cheating, they give this room to many people (we heard another couple complaining about the room the same day, too), knowing that most would want to upgrade. We never had such situation at any hotel before! Also the concierge asked us if we can manage with our luggage to our room and took us only to the elevator, explaining that the room is on the 3rd floor. At every hotel we visited before, the boy always took our luggage and lead us to the room directly! When we got a better room, I found out, that the TV did not work, and the room phone was disconnected (not even able to contact the front desk!) I reported this to the reception few times, but after 3 days gave up, no respond at all... The food was not bad, but very little to choose from, not much variety. Only positive was people working there at the restaurants and bars and cleaning service. In general, I DO NOT RECOMMEND THIS HOTEL.

    Jan 15, 2020
  • 2.0 star tripadvisor rating
    NOT AS ADVERTISED!

    We did a last minute family holiday over the Christmas break and ended up at this resort. The resort was totally misrepresented in all advertising. It is a small all-inclusive and family friendly which was great BUT we really felt as if every day was the first day of work for most of the employees. Every meal was oh so disorganized...it took forever to get seated, our requests for beverages were often taken and then ignored many times. The waiting staff was also bussing tables which might explain the horrendous service. One day it actually took me 4 tries before finding a clean plate at the buffet line up! Some days they would run out of glasses at the pool bar. Many days we would sit at the buffet for breakfast at a table that was chosen by the staff only to find either the cutlery missing, no coffee cups or cracked / chipped cups or saucers. We went to the Grill (à la carte restaurant) one evening and had two very small ones with us. We were the first ones in line and seated which was great but it took an eternity for them to take our orders and then bring them. You would think with children there, they would have wanted to feed us and get us out of there a quickly as possible. Otherwise, the food was fine and thank goodness for that. We were always able to find something great to eat. Breakfast was the best meal by far. We do want to give a big shout out to Gustavo for being the best at his job. He seemed to be a beverage staff at the buffet in the evening, a morning wait staff at breakfast and then prepping the à la carte restaurants in the afternoon. He was very attentive, efficient and friendly. Most unfortunately I would say he was the ONLY staff who stood out during our 10 day stay at this resort which is a very sad thing to say. The pools were great and there were lots of places to sit in the sun or out of it. That was fantastic. Getting our room cleaned consistently was also an exercise in frustration. We had cracked or chipped coffee cups or saucers more often then not. Our towels were not always replaced. Some days our cleaning woman did not leave any coffee for the next day. The absolute worst thing that we experienced however aft this resort was a scam they pulled for New Year's Eve Celebration. We were told we could not reserve a table for the celebration without buying a bottle of liquor for the table, which we did. We bought a bottle of Sauvignon Blanc for 735 Pesos only to get to our table the night of the celebration and told they did not have that specific wine. They wanted to replace it with a bottle of the resort wine which was HORRIBLE! One of the worst wines ever tasted. I refused and they came up with another bottle of Sauvignon Blanc from Chile. We accepted it seeing as we had no choice but later found the very same wine at OXO for 129 Pesos. When the concierge / front desk was informed of this,I got a lot of shrugs and apologies but never did get my money back. We will NEVER go to this resort again!

    Jan 13, 2020
  • 3.0 star tripadvisor rating
    Not as advertised

    Booked this resort January 1st to the 8th as a family vacation with our 5 grown kids. First off, shame on Apple vacations for misrepresenting this hotel. We have been coming to Mexico twice a year since the late 1990's and have been to many all-inclusive resorts, (All through Apple) and for them to advertise this as a 5 apple resort is just a lie. It wouldn't be so bad but the front desk people know it. If you book a resort view room common sense would be you are looking at your resort. However its actually looking at an alley and the side of the neighboring resort! and the manager (Esteban) was very smug about letting several of us know it. Went through 3 rooms before we got a clean one. Dirty toilet paper in our couch, black mold, roaches, and very musty smelling. On the positive side. Employees were great! Although overwhelmed due to being under staffed. Again. Shame on Apple! Long lines to eat at any of the a la carts and the lines are right where you eat so you feel guilty and want to get through as fast as you can. Not very relaxing. Food was some of the best we has had at an inclusive. Good variety, well prepared. We mainly stuck to the buffet as it was just easier. Service was excellent. We sat in Gustavo's section daily and couldn't be happier. Drinks and alcohol selection were just average. CoCo cafe was excellent great coffee but again one person working caused really long lines. Pools and beach are great. Sports bar wasn't open. Roof top bar just okay, not much seating due to the big beds, no music at all and a small bar. Entertainment was what you would expect. Pretty quiet and not much to do after. In summary this is a 3 star resort that needs room updating and more employees to handle the load. Apple also needs to fairly represent what the rooms are like and teach their managers better customer service. Not sure if we will book with Apple again.

    Jan 13, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319