Hotel Overview

2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers. 
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking at least 7 nights in the required room category or higher. Restrictions apply - see 

Honeymoon: Receive the Reflect Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (restrictions apply*). 

Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. 

Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more. 

Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available. 

With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation! 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 410


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 2959 reviews
  • 3.0 star tripadvisor rating

    I went back and forth between poor and average and settled on average because toward the end we found ONE great bartender and ONE great waiter. A recent reviewer wrote something similar where there were different rules for different people. We were turned away from the Grill twice because of dress code while there were clearly others inside who were also wearing flipflops and shorts. We were also turned away from the buffet for the same reason a few days but not not every time so who knows what that was about. The people who spoke Spanish didn't have to follow these rules and it was painfully clear that this was just an unspoken rule. I wish I could remember the bartenders name. He was the only one who actually put alcohol in our drinks and was NICE even though there was still a language barrier. Our favorite waiter at the buffet was Juan he was the SWEETEST most thoughtful guy. He remembered our drinks of choice and once brought us dessert without asking and always checked on us, made sure our drinks were full, and food tasted good. We ended up leaving him the rest of our peso's because even though we had an entire day left he was the only one who treated us well. He spoke very very little English but kindness doesn't need words, he was always smiling and looking for us when we came in. He's why I didn't rate this place poor. If you don't speak Spanish go somewhere else and if it's too late find Juan at the buffet otherwise you're screwed. OH last thing, the events and activities were non existent. The end.

    Aug 12, 2019
  • 1.0 star tripadvisor rating
    Don't be fooled, a lot of false advertising and racism. Also, no restaurants open for lunch.

    I hate negative reviews but the management here left me no choice. I am not only going to write the problems, I will offer easy solutions as well. We paid for ocean view rooms and were given a room that faces the ocean but had a concrete barrier that blocks the view, we called the front desk and they upgraded us to a room on a higher floor with the same concrete barrier. We complained again and they finally go it right. See pictures below. Solution: Don't mark the rooms with barriers as ocean view, there was only about 12 of them. Easy fix. False advertising: They advertise that they have 4 restaurants but one is only open on Mondays and another one is for members only, so they really only have 2 restaurants both of which are closed from 12-2 pm. Yup, their restaurants are closed at LUNCHTIME. Solution: Don't close your restaurants at LUNCHTIME. Easy right? Racism? You be the judge. We went to "The Grill", which is the only restaurant besides the buffet and they told us we couldn't go in with shorts or slippers, so all 9 of us went upstairs and changed and came back. Once we were seated, we noticed they let every one speaking Spanish in with shorts and slippers. When I asked the waiter what was going on his reply was " I know I'm sorry". I couldn't believe it. See pictures below. Horrible service, no heart: The next morning my wife and kids were downstairs at the pool when the kids got hungry. They put on outfits they bought from the retailers by the pool and walked over. One of the managers, a women, told them they could not go in with their bating suits, my kids are 5 and 7. They were hungry and this lady wouldn't let them get food. My 7 year old approached a chef from the members only restaurant to ask if they could eat there, he had a heart and walked over and spoke with my wife. Another manager came by and took my kids to get food from the buffet, the same lady manager stopped them and argued that they could not go and get food from the buffet. After this nice gentlemen was done arguing with her, my kids were allowed to go get a couple of plates. I mean are you Fing kidding me? I pay for all inclusive vacation and this is how you treat me kids? Never again will I step close to this place and I will tell everyone I know not to go there. Solution: Fire the managers and retrain all the staff. That's not how you treat people.

    Aug 11, 2019
  • 3.0 star tripadvisor rating
    2019 Anniversary

    The first room we were in needs some upgrades (sliding doors need to replaced, etc.). We were told we're getting a view but we see the buffet restaurant's roof and trees. The patio is old and dirty. The room we transferred to however is much newer with better views. The problem is, I lost my gold pair of earrings I kept inside my laptop pocket. I've been to different AMresorts and this is the first time I lost something. It's disappointing..

    Aug 08, 2019
  • 1.0 star tripadvisor rating
    Worst Service Ever

    Room service and restaurant was atrocious. Sometimes you would call and they just would flat out not come. The lines for food were through the door and around the corner. No entertainment at the pools

    Aug 05, 2019
  • 5.0 star tripadvisor rating
    Favorite resort

    I've been to so many different places in Mexico and I can absolutely say this one captured my heart. Right when I got to the hotel they welcomed me with open arms. The staff showed my family and I around and asked us if we wanted anything to drink or eat. They put a smile on my face everyday. The food services and hotel services were pretty good. The pool and ocean were clean, clear and good temperature. I really enjoyed how there were three different pools from kids pool, family pool and adult pool. Looking around the area everyone had a smile on there faces every second of the day. Another thing that stood out to me were the entertainment staffs. The two workers that I loved were Angel and Ismael. They made my week filled with laugher, smiles, giggles and someone I can always count on to get the crowd going. They were both so respectful and had such a great positive attitude. Every time I saw them they had a great smile. Both of them were so interacting with the kids and parents. They have taught me to play blackjack, water polo, volleyball, archery and many more games. They both were so sweet to me and I could not thank them enough for everything when I went.They both should get credit for being a great worker. They both helped me embrace myself. I danced in front of so many people, they taught me how to dance, I did karaoke and I tried new things because of them. They let me open up and be who I am. I'm hoping I can come back one day because that place I will always love forever. One entertainment that I dislike was Abizai. He was very disrespectful to me, he yelled at me and he grabbed me without asking and kissed me on my cheek. I would never want to see him or have him touch me like that again. That was very rude of him but If I were you I would try this place out. its good for all ages. They also have kids daycare if you want to have a day alone. Overall everything was amazing.

    Aug 03, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519