2019 Resort Added Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking at least 7 nights in the required room category or higher. Restrictions apply - see applevacations.com/weddings-honeymoons.
Honeymoon: Receive the Reflect Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.
Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made.
Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more.
Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available.
With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation!
*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3047 reviews
Loud Music Playing at Night
I am a seasoned traveler but have never had an experience like this. Our room is Ocean view above the lobby on the 10th floor. There is a loud music being played at the pool in the afternoon and until 11 PM at night. The begin different types of entertainment at 9 pm and it sounds like you are at a concert in the room with the doors closed. If you plan on reading or sleeping, it’s best to look at a different hotel.
Holiday in mexico
Stayed at the Krystal grand for 7 days. Issue with our room when first checking in which was quickly rectified. The rest of the stay was great, Carlos at the infinity pool bar was great, Elena our housekeeper was fantastic. The food in the Grill restaurant was very good, buffet food was much better than an average all inclusive. Pool areas were clean and well serviced by the waiters. The closeness to Bucerias was very nice and PV was a bus ride away. Was a great stay, will be back for sure.
Not worth it
Currently been here 4 days beach umbrellas ⛱ not hardly enough that’s at beach at the pools one whole side no umbrellas at all I guess they want u to cook in the sun all day. I booked altitude section please don’t waste your money nothing but a few toiletries haha. Went to there so called altitude lounge as I said waste of money big time. Trying to get bar fridge filled haha if u lucky late afternoon. Now the food meals cold only few restaurants open and as I’m alinculsive I got a different menu at steak house if u want the good steaks it’s a charge unreal never again. At best a 3 star. And service is brutal. Here for 3 more days can’t wait to leave sad for the cost of this trip.
A 3 star Resort with 4+ star potential
Reflect Krystal Grand Nuevo is a solid 3 star resort with 5 star staff, 1 star management and potential to become a 4+ star resort. I am a frequent traveller and regularly stay/ have stayed at many all-inclusive resorts over the past three decades. Following is my review of the Reflect Krystal Grand Nuevo Vallarta October 23-30, 2019. This is a boutique hotel which has great potential for a memorable getaway. Rooms are large and clean, although in need of refreshing and light maintenance. Showers are exceptionally large, but the water has to run on full cold for over 20 minutes before it is cool enough to use. Staff are excellent – very well trained, attentive and very accommodating. While all are noteworthy, I single out Francisca and Enrique at the Grill, Gustavo at the Buffet and Dante & Solomon at the bar for their sterling service. They always acknowledged and remembered us and our likely drinks and table locations. Staff at this hotel are indeed its “heart” and deserve accolades. Food in the specialty restaurant was great. I always test a resort by asking for a special meal that is not listed on their menu – the kitchen absolutely accommodated without any effort or issue. Well done! Breakfasts and lunch in the main buffet area (when available) had ample and varied selections with the food being well prepared. Based on volume, not all restaurants were open every night. To accommodate this, the only restaurant that was open every night – the Grill - varied its menu. A very good model. On the negative, the hotel caters to conferences and gave priority seating at the luncheon Buffet to conference attendees – forcing the hotel guests to either wait for over an hour or have “pub food” from the snack bars. Ocean viewing areas were similarly restricted based on the needs of the conferences. Further, the hotel closed the entire buffet area for at least 3 full days (still closed when I left) forcing all guests to eat inside a closed conference room on tables set for 10. This was an extremely poor and disrespectful decision on the part of the management. The staff did their best to “lighten the situation, but this was the absolute most disrespectful treatment I have ever received in my travels. There was no form of or even acknowledgement from the Management on this serious problem. I strongly recommend that before committing to this resort, you confirm before going that (1) there are no conferences and (2) all restaurants will be open. There is a fantastic coffee bar in the main buildings, however it is only open 07:00 and closes at 23:00 daily. It is also only a “dry” coffee bar in that specialty coffee (Spanish, Irish, Mexican, Bailys,…) are not available. The rooftop lounge area is very relaxing – when open as it randomly closed during my stay. Not sure why the management would prevent guests from enjoying this facility – another blackmark. Great views, typically softer ambient music and attentive bar service when the rooftop is open. The 4 pools were clean and well positioned with 3 (I believe) heated. Here is where a decision must be made; this is a small resort yet uses a main pool and its only infinity pool as activity pools – loud noise and action. Both are also “family” pools with many unsupervised children – to the point where incessant tantrums and children swimming without bathing suits were an accepted norm. It was difficult many times to even sit poolside without being splashed and needing earplugs. We are all fortunate the pool did not have to be closed due to the nude children have an “accident”. The adult pool is actually an extension of the courtyard activity pool – courtyard located with no view and next to the busiest bar, negating its purpose. So the decision for management to make – does a small resort really need 2 activity pools? And should the infinity pool be a family, activity or adult quiet pool? As to poolside music, it was usually of a reasonable temperament and volume until about 10:40 ish at which time it became a non-stop mix of very loud noise such as what you would expect from a DJ wanna-bee in a low-end nightclub. A strong recommendation to the management: make a decision on how your pools are to be used and then enforce such. Pool chair “reservations” occurred daily with many chairs having towels draped for the day with no guests visible. Again, rules are not enforced. The beach volleyball court is located next to the infinity pool – so if you are able to have a moment of quiet – one still has to pay attention as the ball regularly flies into the pool. My recommendation – move the court away from the pool. The beach was typical for the area and kept clean and groomed. Overall, this is currently a solid 3 star resort with 5 star staff and the potential to become a 4+ star resort. Would I go back? Absolutely – but would confirm first (1) there are no conferences during the period (2) the restaurants will all be open (3) there will be an enforcement of published rules. As a side note and nothing to do with the resort: if you happen to consider travelling to this resort via Sunwing, be aware that you will be on your own. While billed as and scheduled to do so, the Sunwing representative does not come to this resort and the information that appears in the on-site Sunwing “book is not kept current. You must either walk next door to the Riu Palace or have the resort lobby staff contact the corporate office of Sunwing to determine even basic information such as departure times. Forget about assistance in resolving issues.
I have nothing negative to say about this property. The resort is aesthetically pleasing with so much to do. Came here on a vacation with friends. What made this place even more amazing is the staff. The breakfast servers Alejandro and Clara were friendly and made our mornings with humor. Alejandro even remembered our drinks without having to ask! Luis from Skybar was very chill. Josefina from the cafe is extremely friendly and always has a smile. The swim up bar bartenders were great as well as the servers at the pool. The room server was very fast and friendly. Housekeeping was also on top of it. The entertainment team was always having activities available throughout the day. So there was also a something to do. But by far, I would say Dante was the best server we had during our time here. He was very attentive, accommodated our needs and went out of his way for us. Which is why we enjoyed most of our time lounging at the pool. Props to Dante! Overall, amazing experience.