Hotel Overview

2019 Exceptional Values

Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers. 

Free Symbolic Weddings: Receive the Reflect Wedding Package complimentary when booking at least 7 nights in the required room category or higher. Restrictions apply - see 

Honeymoon: Receive the Reflect Honeymoon Package complimentary when booking the minimum required room category or higher for a minimum of 7 nights (restrictions apply*). 

Family: Two kids 12 & under Stay, Play, and Eat Free during select dates.

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. 

Just 20 minutes from Licenciado Gustavo D’az Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to an Unlimited-Luxury® getaway where everything is included. This stunning beachfront property offers 410 rooms and suites that offer resort, tropical, pool, or ocean views - the perfect spot to watch the pastel palette of the Pacific sunset each evening. Each and every room offers pampering amenities including a furnished balcony or terrace, daily restocked mini-bar, complimentary WiFi, and more. 26 Junior Swim-Out Suites feature spacious accommodations and the opportunity to step into a sparkling pool right from the terrace. For an extra level of luxury, the Altitude Club offers private check-in and check-out, oceanfront views, a private lounge and more. 

Five delicious reservation-free dining options include Italian, Mexican, and Asian cuisine, as well as a buffet and a grill. Top-shelf spirits are poured without limit at five bars and lounges including the Sky Lounge, an adults-only rooftop bar offering panoramic views of Banderas Bay and the Sierra Madre Mountains. 24-hour room service is also available. 

With three shimmering pools, a pristine beach, and endless day and evening activities, there is something for everyone to enjoy. Kids can enjoy their own time at the Explorer's Club with a wading pool and a slide, and teens get their own space at the Core Zone Teen's Club with activities catered to their interest. The spa offers an extra level of indulgence with transcendent body treatments, facials, manicures, pedicures, and so much more. Reflect Krystal Grand Nuevo Vallarta has everything needed for a lavish and memorable vacation! 

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year’s Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Reflect Wedding Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Property Information

Total rooms: 410


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 2860 reviews
  • 1.0 star tripadvisor rating

    e went for a wedding. It was a beautiful setting. The flowers were lovely but not what the bride ordered. The photographer was in the way of everyones view so we could not actually see the majority of the ceremony. The cake was never delivered to the restaurant like they were told. The staff tried to make a little cake for them but it was not the same. The cake was delivered to the bride and groom but not until days later. We had a nice room but some people in our group had issues with thier rooms. My parents had a leak in thier bathroom and it took my mom almost falling for them to fix it after 4 days of complaining. The italian resturant had the best food. Thank goodness for burgers and the omlette bar as I did not care for much of the other food. Room service took a long time. One night we ordered we did not get all our food, they tried to gives us wings instead that they had. I was told the missing food be delivered in 10 min. It never showed up. Another night I called room service for over 30 min. There was no answer or if it was picked up the call was disconnected. I had to go to the front desk and place my order. When it arrived it was wrong. The staff were pretty friendly and helpful. The infinity pool was closed for a private function for an entire day which made the other pool area very crowded. The birds were insane. Something needs to be done about them! Maybe some fake owls around the pools and restaurants would be helpful. The birds would steal food right off your plate. Many chairs had bird poop on them. They pooped in the pools all the time and several people we were with were pooped on. My daughter was pooped on after we finished breakfast on our last day. Thank goodness she still had time to shower before we left.

    May 29, 2019
  • 5.0 star tripadvisor rating

    My husband and I spent the week of May 12th through 19th at Reflect Krystal Grand in Nuevo Vallarta. We had a great time! It has a wonderful beach, with great sand and absolutely no seaweed or rocks. So we had fun playing in the waves and walking the beach! The pools were all nice, and there were never any children in the adult pool when we were there. However, they do need to post the pool rules on a sign by the pools. You can have drinks in the infinity pool, but not in the adult pool. Also, we had brought floats which we used most of the week in the adult pool, (which was almost empty), but at the end of the week we were told that they were not allowed. There were lots of small children while we were there, but we found areas where we could be away from the children if we wanted to. They had lots of chairs, but they could use more umbrellas for shade. We had a wonderful Ocean Front room with a great balcony that included a hot tub. Very nice for watching the sunsets. Our suite was kept quite clean and we had no problem with daily housekeeping services. The buffet food was always hot when we were there, but we did always go early so maybe that was why. I am a vegetarian and although most of the dishes contained meat, I didn't have much problem. There were always lots of vegetable dishes, salads, fruits and cheese. We liked having the omelet station and the Mimosa and Bloody Mary area. We went to the Italian restaurant, the Japanese restaurant and the Grill. We had excellent food and service at all three and they all made me a special vegetarian dish with a smile. Our very best server was Jacqueline at the grill. What a wonderful and happy attitude! At least 90% of the guests the week we were there, were Spanish-speaking families with small children. We did meet several other couples from the US. Most of the staff we encountered spoke English. As others have mentioned, the overall service of staff was excellent! Everyone was very, very friendly and helpful.

    May 28, 2019
  • 3.0 star tripadvisor rating
    Not a 6 apple resort

    We recently returned from a week at the Reflect Krystal Grand Nuevo Vallarta. This resort is rated 6 apples per Apple Vacations & it has the potential to be a 6 apple, but isn't there yet. The customer service is good, it is obvious this is an area they have worked on. When passing any staff members you are always greeted with a smile. We found that there is a language barrier here, but were able to communicate most of our needs. The daily Sundial is in all Spanish which does not help those that don't speak Spanish. The evening shows were all in Spanish & geared towards children mostly. There are birds all over the pool area & buffet area. These birds watch very closely & once they spot a plate unattended they quickly dive in. They also fly over the pool & relieve themselves anywhere & everywhere. Guests do tend to feed these birds & the resort really needs to post a sign discouraging guests from doing this. I saw birds on tables picking at plates & the staff would wave them away but did not tell the guests that their plates had a bird eating from their plate upon their return. The food at the buffet was fair, never hot & most of the time warm to room temperature. The staff really needs to tend to the empty chafing dishes as they were empty alot. The omlette station at breakfast was great. Housekeeping was inconsistent, there were times our towels were not replenished & times turn down service was not done.

    May 27, 2019
  • 1.0 star tripadvisor rating
    Save your money and go elsewhere!

    We were a group of 19 Canadians that stayed at the Reflect Krystal Nuevo Vallarta for a wedding from May 18-25, 2019. We brought your company at least $30K CDN and were treated like 2nd class citizens. I feel the need to mention that we are NOT disrespectful or rowdy guests. The resort was FULL of locals and most did not even smile when we smiled at them. The bride and groom had the worst room of all of us. After many complaints, the hotel finally moved them to an oceanfront room, which is where they should have been placed to begin with as I am sure the hotel was not at all full. Further, most, if not all, of their wedding arrangements were messed up, from the flowers to the cake delay, etc. The really unfortunate part is that they had booked an extra week to honeymoon and they are still there.   The entire hotel is filthy,  the staff never swept or mopped the hallways or the stairs the entire time we were there. Most of the cups and glasses are chipped and a good portion of them and cutlery are still dirty. We purchased an oceanfront room and it was disgustingly dirty, paint peeling and seagull droppings everywhere on the balcony. In all of our travels, I have never seen so many seagulls at a resort, it made it next to impossible to stay at the infinity pool. You need to find a way to get rid of them. They poop on people, drop fish and crabs in the pools, and steal the food right off of your plate. We then moved to the adult pool only to find out we could not play frisbee or even hold our drinks in the water, yet the locals seemed to be allowed to do what they liked. When we expressed this concern to pool security, he did not understand English.   In my opinion, the infinity pool should be the adult pool and the other pools should be for family. That way they can be all together and the adults can enjoy music, play games and have the pool bar.   There is a main walkway through the middle of the grounds from the main building to the ocean that needs to be widened for safety reasons. Someone is going to fall in the water and hurt themselves.  There were very few entertainment staff and the ones that were there were awful. The evening entertainment is simply laughable.   The deal breaker? THERE IS NO BACON ANYWHERE and the food was AWFUL! If it was passable, it was cold. The only exception was the Asian restaurant. The food was great and Jacquie our server was exceptional. We heard from our group that room service took forever to bring food, if they bothered to show up at all. 

    May 27, 2019
  • 5.0 star tripadvisor rating
    Great service!

    Francisca did an excellent job waiting on us at the Italian restaurant at Krystal Grand Nuevo Vallarta. Also, the food was great and the view of the ocean is amazing. I would highly recommend dining at this establishment.

    May 26, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819