General Policies & Fine Print
Should be only cats and dogs.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 719 reviews
An old favorite still impresses
We visited Jumby again the last week of June. This was our fourth trip in four years so clearly we are fans of this property. It is a beautiful and relaxing destination. In the last year, there have been a number of changes implemented at the resort. The new pool by the main beach is really a nice addition. The new spa area is also really nice and now guests have use of dry sauna and wet steam rooms as well as an improved relaxation area. The Veranda got a nice face lift as did the bar area over by the main entrance. This year, instead of jumby beach bags, they had very nice jumby branded plastic zip bags and a little jumby cloth sack in the rooms as take away gifts. Both were very practical -- I used the plastic zip case to put my phone in at the beach. The also continued the practice of leaving a jumby branded sunglass cleaning cloth in the room. All small but thoughtful touches. They have changed the in room snacks and now have jumby branded bags of cashews, gummy bears, granola, and trail mix in the rooms which they keep stocked throughout the week. I will say that I missed the chocolate bars which they used to stock in the minifridge - but likely it is better for my weight that they stopped stocking those in the rooms. The new farm dinner was nice for something different. Also, they restocked on their beach floats and now they are plentiful (one or two at every palapa). They added buttons at each beach palapa so that you could call for service. We never felt a need to push our button as the beach staff was ever present when we were there and also the resort is never crowded at the end of June, but I guess for those busier times it is a nice touch. Each of the menus at the various restaurants got a refresh. Loved the new poke bowl that they added to the pool bar menu. Also "new" this trip -- a bunch of baby sheep that were born over the prior two weeks. Fun to see them frolicking around the island during my morning bike rides. What stayed the same was the great staff -- they work so hard to make each guest have a special experience. Shout out to Geraldine and Patel at the Estate House. They just went above and beyond to make our stay memorable. In fact, each of our dinners at the Estate House were impeccable, from the food to the overall ambience. We really liked both of the piano players that they now have playing during dinner. Housekeeping was dependable each day and always did a great job refreshing the room and turning down each night like clockwork. We used room service one night and the food arrived when promised and was hot and delicious. So what could be better? There were little glitches in service here and there. Drink orders that fell into a black hole or delays in getting food orders. Also, at times the inventory at the bars was not dependable-- like there was no prosecco at a couple of the bars for a few days. These are all small things that I am sure some people would be ranting about in a trip advisor review but we sort of overlook. If there is no prosecco at the beach bar, I drink champagne instead. Not the end of the world. Overall, Jumby Bay remains one of our favorite beach destinations. It is our dependable refuge that we escape to each summer to just chill out for a week. We love all of the improvements that have been made and look forward to seeing what new improvements they dream up over the coming year.
Better than ever
Went to Jumby Bay two years ago and returned in July. Last time we rented a villa that had a pool and private beach which was lovely. This time there were fewer of us so we stayed in several Rondaval suites. I prefer the suites! They are centrally located, nicely decorated, very comfortable and have gorgeous views. Loved the outdoor shower. The island is under new management (Oetker Collection) and is even more beautiful!! The beach has been cleared of all sea grass etc. and the sand seemed whiter and cleaner than before. Of course the water is a myriad of incredible blues and greens and the entire island is so beautifully landscaped! The food was also even better than before. Especially at the Veranda and the Estate House. There is a new infinity pool near the beach which was great. Of course the service is the best you’ll ever have. So friendly and accommodating. They think of everything! The white night party, snorkeling trips and sun set cruises were fabulous. Great music. Just an amazing, unique place. Completely relaxing. I highly recommend going in the summer because it’s slightly less expensive and the temperature is only around 85 with constant lovely breezes. Never really felt too hot. My husband and I have decided to go back every year by ourselves. Truly paradise!!!
Over the top
Perfect location, perfect island, perfect service, wonderful combination of luxury and sincerity. Days go by smoothly in this paradise and doesn't matter how long the stay, it won't be enough. Very nice experience! Thanks
An amazing place with exceptional staff. Everyone is nice and everything is beautiful. Have 2 small children and they have had plenty to do. They love the lizards. The staff makes everything easy. So many places to relax and enjoy whatever it is you like to do.
Kairos at Jumby - True Paradise
Jumby Bay is at an entirely different level from other Island experiences. Staying at one of the Estate Houses offers a level of luxury and sophistication rarely experienced. Service and Luxury at it's finest!