Resort Details

Dining
OnSite Dining
  • Aqua
    Lobby Bar
  • Cornwall
    Buffet
  • Es Palau

    Gourmet


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Exodus
    Theater Bar
  • Galleon

    Steakhouse


    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Hemingway
    Cigar Bar
  • Kiniro
    Japanese

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
  • La Toscana

    Italian

    Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.

  • Lucea
    Swim-Up Bar
  • Port Maria
    Buffet
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • 24-hour front desk
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Disco†
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Meal Plan Type: All Inclusive
  • Nightclub
  • Non-smoking rooms available
  • Pool
  • Poolside snack bar
  • Sauna
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services

  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.  

     Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

On-Site Recreation
  • Beach
  • Direct access to a beach
  • Fitness center on-site
    Fun & Fitness Program
  • General
    Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
  • Motorized Water Sports †

    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.

  • Nightclubs
  • Non-Motorized Water Sports †

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling

  • Pool
    There are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
  • Sauna
  • Shopping †
  • Spa †
  • Steam bath
  • Tennis court
Off-Site Recreation
  • Golf location (onsite/nearby) †

    18 Holes, Caddy Required

    Unlimited green fees, carts are at an additional charge. ($)

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9898 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful stay, a little loud

    Everything was wonderful, great service, very clean and well maintained, delicious food. The only complaint was that 3-4 nights a week loud music played at the pool or beach until 11p or 12a. Easily heard from the room and unable to sleep through. We are early to bed people, so it was quite an adjustment. Otherwise, wonderful.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Eat, Drink, Relax

    Pretty resort, great beach view great pools, delicious food. Casandra made the best drinks. My room was huge very spacious, comfortable bed lots of pillows!! Large TV for a change. I will return for sure!! Aunt Ruby’s best rib eye EVER!! The food was so delicious! Oxtails, red snapper, short ribs, etc. yummy

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional, a must stay.

    3rd visit to Joia Rose Hall and everytime the experience has been excellent. Received welcoming email prior to arrival from Brianna and she fulfilled all our requests. Received a "welcome back" greeting upon arrival with champagne and fruit waiting for us in our ocean view room. Room was clean and ready, shortly after we arrived, mini fridge was stocked and liquor requests were waiting for us. Restaurant, pool and beach staff all were wonderful and made each experience memorable. Thanks to all the Star Prestige staff, everyone was professional, friendly and helpful. Special thanks to Brianna, Shafae, Moesha, our butler Rushune for going above and beyond to assist us with some chromecasting issues, thank you Cedric, Glen Jamie and Christopher for always checking in to see if we required anything and providing daily information of activities and reservations. Donovan and Melissa at the members beach area for being very attentive to our needs. If you are thinking of booking at the Joia Rose Hall, stop thinking and do it, you will not regret a moment there. Hope to be back soon.

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Always amazing

    Best trip yet, everyone gets better not sure how but our expectations are always outdone! Gary and Rohan were amazing! Everyone else chipping in too! We hope to return in May with the kids! The grand or Joia as it is now called is always so beautiful! We have been on all three properties many times and will continue to come back ! We are club members and this is our favorite location! Until next time 🫶 ✌️

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Iberostar screws the pooch

    We took 29 people to this resort as a combination of business and pleasure for our staff. The food at the restaurants was 1/3 good, 1/3 cold and 1/3 fatty and grissly (at least the meat was). Getting into the restaurants was an expected issue, so I asked for help in coordinating. I told them we did not want large group tables but something like tables of four to six. They said they could work with us for an additional cost of $6000. That seemed a bit much since all the food and drink was included already. The bottom line was we were the first ones in line each night when they opened and they could still not figure it out. First example was at the Jamaican restaurant where we told them we were 29 people and wanted tables of four to six. They informed us that they would have to charge us $750 for a table of 12. We refused to accept that and made them give us smaller table sizes. After the aggravation, we at least got it worked out. It was time for a new plan, so we decided to split up to make it easier on the restaurants. At the Italian restaurant, we were at the opening time with 16 people. They agreed to no extra charge and put us at tables of 10, 4 and 2. I know that seems hard to believe, but after much arguing they insisted that two of our people had to sit in the corner by themselves. They had to rearrange a table for six to make the ten. I watched them do it. They are just not smart. I would have been easier to make another six and use one of the tables of the twenty empty table of four that they had. I would have been easier on the kitchen and staff to not have a table of ten to try to serve all at the same time. The hotel and their management are not focused on the the customer at all. The meeting coordinator, Nasthasia Hanson, did a nice job with our meeting rooms but failed when trying to sell us on $6000 to go dinner. After a night of frustration at the restaurants, I asked her for a suggestion as to what to say when we went to the restaurant, she just got up and walked away. She was right and just knew that there was nothing that could be said short of paying and exorbitant amount of money. I would have to say that if you go here with more than four to six people you are crazy. PS The pool staff led by Anishka and Theolyn were great but not enough to cover for the lack of customer service everywhere else.

    Feb 12, 2025
Hotel Advisories
  • AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
  • AdvisoryAdults Only Resort.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
     per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
     without reimbursement or refund of the remaining nights.  

    STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

    • All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
    • Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
    • In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.