Hotel Overview

2019 Exceptional Value
Honeymoon: Room upgrade (based on availability) and bottle of champagne (restrictions apply).

Take a trip to InterContinental San Juan Resort, where the island of enchantment is right at your fingertips. Experience the gorgeous beachfront resort and soothing ocean views, and the individual cabanas dotting the remodeled pool and decadent lounge area. Indulge in the spa and sauna, spoil yourself with the rich restaurant choices and find entertainment for every interest in the myriad of activities hosted by InterContinental San Juan Resort, a premier luxury resort of choice in Isla Verde and beyond.

Indulge yourself with the rejuvenating spa and beauty facial treatments at Akua Spa. Among the most popular treatments are the Caribbean wrap: an intensive body care wrap that uses minerals and vitamins to improve skin condition, and the After Sun Pampering Massage: a relaxing, pampering massage that harmoniously blends different products to help improve the elasticity of connective tissue and smooth the skin.

Feast on traditional, fresh sushi at Momoyama, or opt for Mediterranean fare at the casual, ocean-view cafe Ciao. Poolside you will find the Splash Pool bar, serving up light snacks and sandwiches. For a fancier dinner, there's Ruth's Chris Steakhouse, which has been voted the best upscale steakhouse in San Juan.

Retire to the hotel's extended outside balcony where you can take in the cool Caribbean breeze from the nearby ocean and enjoy the lush landscaped grounds surrounding the sparkling pool.

InterContinental San Juan's location also offers many exciting off-site activities. Take a Spanish Colonial Times night tour and discover the legends and love stories of historic Puerto Rico. Or learn about art and history on a gallery and museum tour of Old San Juan. For nature lovers, explore tropical rainforests with a licensed guide to learn about the local flora and fauna while taking in incredible views of the local wildlife in El Yunque Rainforest..

Learn more about Puerto Rico.


Puerto Rico - Beach
San Juan, PR, USA - Luis Munoz Marin International (SJU) : 5 miles

Property Information

Year Built: 1963
Last Renovation: 2013
Accessible rooms: 12
Floors: 16
Total rooms: 402


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The destination of Puerto Rico is non-smoking in all public areas including hotel/resort grounds. Some hotels may still have smoking designated guestrooms and may allow smoking on the beach.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 3167 reviews
  • 5.0 star tripadvisor rating
    Professional Pedro Salinas

    Pedro Salinas at the outside Akua bar/restaurant was a true professional, and very friendly. Pedro took pride in his delicious cocktails and explained everything on the menu. Lots of patients and aimed to please us guests. He made our experience very memorable and because of him, we will be back

    May 23, 2019
  • 4.0 star tripadvisor rating
    Lovely Hotel, on one side

    I stayed here for a couple of nights on business, and was stuck with "mountain view" room. Code for parking lot view. The room itself was very nice, if a bit dated, the bathroom was gorgeous and huge, with really nice amenities. The HVAC was sort of non-functional- this may be a PR thing- it was so cold, we couldn't get it any warmer, and nothing in the room ever dried, everything stayed damp. The pools were stunning, but the beach was beyond gorgeous! I LOVE LOVE LOVE the key and towel system here! They give you a comfy elastic bracelet as your room key, and it opens a towel machine at the pool- take what you need, return it when you're done- GENIUS! The BEACH IS PERFECTION! Silken sand, Blue and warm, stunning paradise! Their Ocean Bar is wonderful- mojitos! We also ate their downstairs puerto rican restaurant which I will review separately- it was very good. Was going to go to the sushi restaurant, but the only serve set rolls- no sashimi, no sushi, ONLY MAKI, period. how stupid is that? Some rooms were undergoing renovation. I would say if you can get an ocean view room- this is nice- if not maybe don't spend any time in your room except to sleep LOL

    May 23, 2019
  • 5.0 star tripadvisor rating
    Awesome place

    I was a little hesitant going to Puerto Rico after the hurricane, but after arriving at the Intercontinental at Isla Verde I was very pleased. The hotel was in pristine shape and except from a waterfall on the back of the pool everything else was functional. The attention and the service was great from the bilingual friendly staff. The ambience in the pool was great with DJs on the weekend during the afternoon and moving over to the beach at night. This is the kind of place that you don’t need to leave To have fun. On the other hand if you want to relax the beach is amazing with it’s hard sandy bottom and warm waters. The rooms were clean and the mattress OMG so comfortable it was hard getting up in the morning. The town near by of Old San Juan is definitely a must see if you like going 100 years in time, shop, party or just try the authentic foods. Highly recommend this hotel and PUERTO RICO 🙌🏼🙌🏼!

    May 22, 2019
  • 5.0 star tripadvisor rating
    Perfect Hotel

    I was hesitant to stay here after seeing mixed reviews. I am SO glad we stayed here. Could not have asked for a nicer stay. The hotel was perfect! Hotel service was excellent and the room and the view were absolutely perfect as well. I cannot say anything bad or negative about this hotel! We had an ocean view room and the view was so lovely! The room was perfectly clean and smelled nice too! The bed was very comfortable! Hotel staff was excellent, anytime we passed a staff member we were greeted with a smile & pleasantries. Our floor & room were very quiet. We stopped by the front desk several times to ask questions and the staff was always very friendly, helpful, & knowledgeable. The pools were absolutely perfect as well! Very clean and super relaxing! We loved having access to the beach chairs & umbrellas, beach staff was also very friendly. I have traveled the world & this is one of the best hotels I have ever stayed at. We will be back!

    May 20, 2019
  • 1.0 star tripadvisor rating
    First Trip To Puerto Rico

    This was by far the the worst vacation ever for my wife and I. The Intercontinental staff does no know the first thing about customer service, hospitality or how to make their customers feel welcomed. The hotel Room smell like a cheap roadside motel. On my last day in the hotel my wallet got stollen out of my bag in the pool area. No one to help, no one cared. It took a lot to finally get Manager On Duty to even listen to my issue. I don’t recommend this hotel and I will never return to PR. This was the worst vacation experience. Stay away from the Intercontinental Hotel in Carolina PR unless you like to pay a lot for bad service.

    May 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819