Hotel Overview
Location
Montego Bay-BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement
or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7175 reviews
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Oct 05, 2024Experience great and talk about friendly staff,that was a plus ,
I loved the experiences for the most part ,the rooms ok,just my room 1016 the shower area there was something maybe hair so the water took longer time to run iut and I hated feeling the water settled at my feet,rooms were clean ,the restaurant the Saturday night with chef tyyrall love him fist time having that experience, engaging ,but my turn off was his fellow coworker thinking was chef Michael that came over while tyrall was doing his thing asking for tofu ,he was told look jn the fridge to my surprise chef Michael towed away thrall tray with his ingredients he was using to cook ,what unprofessional individual, he expected the guy to leave the food on grill and go look for your tofu,I was upset I reported it to some girl working out table ,infront guess,that guy need a sack or lighter leave without pay people can't be so calus, the shrimp and fish felt it because no Seasoning or oil nothing to finish the night. But I'm so proud of chef thrall he held his composure but seem he might be a floor supervisor sir don't abuse your power ,I could have Michael name wrong nonetheless he's a talk brown slim build guy another chef.tyrall can account for night of September 28,2024 .love me some iberostar and too check out the ice cream corner 😋,buffet line not bad but .......my preferred palette, I would visit again,surrounding area clean ,I would go on ,the waterfall sounds outside our rooms calming ......overall great experience 👍, I could be my self hitching a quick ride on the luggage tramp.......kid at heart ❤️
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Oct 01, 2024A surprise package
What a great hotel. And a great surprise as having dinner at the Japanese restaurant being entertained and fed by Chef Tyrrell.. a great showman👍🏽👍🏽👍🏽 Actually, it’s hard to find fault with any part of the hotel, from reception, bars, poolside, beach.. all exceeded expectations!!
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Sep 30, 2024
Nice Iberostar Property - Decent Value - Dressel Divers was terrific for scuba.
Nice Iberostar property. The food was plentiful and was good (not gourmet - if you want that go to Sandals) and the room was tidy and AC blew COLD. I liked the hotel layout of the property, as we previously stayed at Iberostar in Cozumel. I would definitely return to this location. The majority of the restaurants were air conditioned which was clutch, as it was 98 degrees and humid in Jamaica.
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Sep 30, 2024
Second Visit to Jamaica
We arrived at resort at 11.00 am and was told no room available till 3.00 pm. Jaleel and Tanaisha at reception were very helpful. Room was on the 1st floor (and we had requested higher floor), it was very clean but a little dated. Occupancy of resort (as we were in low season) was about 25%. Beach was excellent with lots of palapas for shade which is very important to me and my husband loved the ocean which was perfect for swimming. We ate at two of the three a la cartes: smokehouse and the Japanese Samurai and the food and service were excellent. The Samurai is the only restaurant that requires reservation. We felt that the buffet was ok but not 5 star. There were no 'no smoking' signs anywhere and we even saw guests smoking in the buffet which was not open air. There is no coffee bar in the morning but we went to the ice cream shop (which opened at 3.00 pm) for afternoon coffee and ice cream. We are not late night party types but did enjoy the indoor Sports Bar which had karaoke every other night. Had problem with my emails and Donovan from IT was very helpful. On our last day just as I was about to go and have a shower, we heard a loud noise and then found the ceiling above the shower in the bathroom had collapsed and there was mould on top of it. This could have been very dangerous. We were moved to a new room around the corner which was a much nicer room. Next morning we had check out at 5.40 am and the reception person was not responding so we had to get another employee to go in and wake him up. He was quite rude. Anyway, all in all we did enjoy our holiday.
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Sep 29, 2024
Exceptional Experiences
Excellent all inclusive experience with staff who without a doubt take pride in providing exceptional service to their customers. Enjoying the spa services that are excellent, and taking pure advantage of the multitude of restaurant offerings.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.