Hotel Overview
Location
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8303 reviews
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Oct 06, 2024Relaxing visit at the ocean
Maximilian and Angeles are amazing hosts at the pool! We love the activities they provide and enjoy their witty comments. We also like the ocean view and the pool, along with the beach bar, snack bar, and full buffet/all close to the pool, beach, and the dock.
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Oct 04, 2024
A great fun time in the water with Manolo!
Manolo: the fitness and gym instructor also takes some of the water aerobics classes Today was the best water aerobics so much fun. Great music choice and strong work out in the water. A great deal of laughing. Definitely have a go at the water aerobics when Manolo is leading the charge! Thank you
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Oct 04, 2024
Yoga and Pilates Instructor: Manolo
I had an outstanding experience with Manolo, the yoga and Pilates instructor at Iberostar Waves Cozumel. As a beginner, I felt welcomed and supported throughout the sessions. Manolo's professionalism and attentiveness made a significant difference, guiding us through each exercise with clarity and care. His personalized approach ensured that everyone, regardless of skill level, felt comfortable and engaged. I highly recommend Manolo to anyone visiting Iberostar Cozumel—his classes are a must-try for a refreshing and rejuvenating experience!
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Sep 21, 2024
Beautiful Tropical Paradise
Upon arrival the resort was exactly what we expected from photos, clean and beautiful views. The staff is very friendly and accommodating. We enjoyed several meals at the resort and a few off the resort a few nights. The beach is wonderful, it’s a little rocky entering the water but we took water shoes and that helped..also entering the water from the pier you eliminate missing a lot of the rocks. The fish are abundant and you can rent snorkel gear for $7 from Dressels on the grounds and use the equipment all day. The food was great everywhere we ate at the resort, the oriental place was probably my favorite. The Buffett was always filled with different varieties of foods and we enjoyed freshly made corn tortilla tacos. Swim up bar is amazing overlooking the beach/ocean. Never had to “fight” for a layout bed on the beach. The grounds are abundant with wildlife but the mosquitos are bad in the evenings, we knew this going in after reading reviews but took Sawyer brand Picaridin bug repellent lotion and it works wonders! Rooms are a little small but we didn’t spend much time in our rooms so that didn’t bother us, mini fridge only has 2 beers and variety of sodas a day. No plastic water bottles, again didn’t bother us. They give you 2 large glass bottles and there are refilling stations all around the resort to fill with clean sanitized potable drinking water. We had a very easy check in and check out, sad to leave but this will not be our last time at Iberostar Cozumel!
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Sep 20, 2024First negative trip in 20+ years.
It has been almost two years since I visited the Iberostar, my favorite place to stay in Cozumel. There have been some changes. I will start with the more positive changes: 1. They have eliminated plastic bottles and straws completely. I appreciate their management being eco friendly. 2. They no longer permit smoking in the main lobby. 3. There seems to be more security and less loud drunks at the pool bar. 4. They spray for mosquitos daily. Doesn't stop them, but it helps. 5. They have switched from having room keys to incorporating a chip into the resort wristband. This is much more convenient. However, a few things have been changed that I don't consider to be positive: 1. They have eliminated the Steak house specialty restaurant, and changed it into a standard barbecue restaurant, and eliminated the fantastic salad bar. The Mexican restaurant was not as good as the Buffet. The Oriental restaurant was closed during the weekend we were there. 2. They have allowed Coati mundis and raccoons to take over from the iguanas. Very cute, but I never worried about possible rabies infections from a lizard. 3. The maintenance and grounds keeping are not as good as they used to be. Trash was not picked up as often as it was prior to the IHG takeover. 4. The minibar was only stocked with two beers a day. This is disconcerting to adult beer drinkers. When asked for more, we were told that it would be restocked when the room was cleaned the next day. 5. A petty thing, but they used to announce on a board at the main entrance a welcome back message to returning guests. They also used to give return visitors a t-shirt. Not a major thing, but it was a nice gesture. This has been stopped. The major problem was that due to maintenance issues, as all the air conditioning in the resort was cut off at 5:00 pm on the evening of September 8, and not restored until afternoon on the 9th. It was a miserable sleepless night, as the room was very hot, and the mosquitos owned the balcony. When I complained, and asked for credit for my wife and I having to deal with this, IHG responded by offerring us the "Generous" sum of $38.00 for the night we spent without AC. I realize the IHG is a much larger company than Iberostar, but this attitude seriously detracts from the charm and ambience that made the Ibero our favorite place in Cozumel for the last 25 years. It is still a fantastic resort, and we plan on returning. However, management should look at the petty cost cutting as a detractor as opposed to merely additional profit.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.