Hotel Overview
Location
Puerto Plata - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
STUDENT/YOUTH GROUP POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy at student/youth groups. Students/youth All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis. Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay. In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel Staff and/or other guest or causing physical damages to facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9829 reviews
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Oct 03, 2024Not a 5 star but met our needs
We stayed at Iberostar for 5 nights in September 2024. While the resort met our needs, it is definitely not a 5-star experience as advertised. I would rate it more of a 3-star. The buffet lacked variety and, unfortunately, not all restaurants were open every night, which was a bit disappointing. The resort itself could also use a thorough cleaning—it just felt like it needed a good scrub and a coat of paint to freshen things up. On the positive side, the staff were absolutely wonderful. Every single person we interacted with was incredibly kind and helpful, and that really made a difference in our stay. If you’re a scuba diver, or even just interested in trying scuba diving, the on-site dive shop is fantastic! They were knowledgeable, friendly, and made the experience unforgettable. Overall, while the resort has some room for improvement, it might be worth considering if you don’t care about aesthetics.
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Sep 22, 2024
Ok, stay not a couple’s retreat
The staff were amazingly friendly. We had an oceanfront room, it was a large basic hotel room, large shower and the bed was comfortable. Beach was very close and beautiful. Area was divided into “those that were Iberostar members” (better seats, bartenders and beach service) and the “others”. It is an older hotel and mosquitoes were abundant. The food was abundant but basically bland even in the specialty restaurants. We didn’t realize that they had just one “big” pool, the kids ran wild and it closed at 7p. This made no sense. Could hardly get to the pool bar a couple of times because of the crowds standing around. There were no servers on the beach or pool area for the regular folks, so if you wanted a drink you had to wait in line and walk it back to where you were sitting, it’s hard to carry 4 drinks without spilling. Not much to do unless you have a car or take tours. The theater was an open space and had no air conditioning and the shows were definitely not anything that had us want to stay-up for in the heat. Not likely to return to this place.
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Sep 03, 2024
Hotel beach it’s always dirty
The hotel it’s ok service average tours ok, the beach hotel was so dirty for the 7 days I was there I try to talk about it with the hotel manager turn he was never available you got a small partion of the beach where is clean of rocks, hotel stuff pretend to clean up the beach and when they leave it’s the some there was plastic bottles plastic bags even shoes Floting on the water ayer disgusting, you need walk about 1/2 kilometre to the public beach to get a clean and well maintenance beach by the local people, I was super disappointed to see the people from the hotel walk every day to the public beach to swim in a clean water
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Aug 27, 2024If you take a vacation to just get frustrated, this is the place to stay,
After long flight , show up at the resort, nobody greeting you, no even the bellboy help me with my luggage, after waiting for long time at 5:00 pm my room wasn’t ready,when finally I get one was full of mosquitoes, they switch me to another room, accept this one,but bathtub corrosion, the pounds water at the entrance very dirty, employees were very nice, cockroaches in third floor lobby
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Aug 15, 2024
Worst experience
Do not stay here! I had 2 different rooms booked under my name for my family and I to stay. When we arrived they would not allow us to check into the second room because it was under the same name. The hotel was not able to change the name on the second room because there reservation department (who is out of Miami) is closed on the weekends. I was told to call IHG since I had booked through them and because it was the same day they said they were not able to make changes to my reservation either. Out of desperation I took the only option which was provided to me, which was to book a 3rd room and pay again in the hopes they would cancel the room I was not being allowed to check into. 3 weeks later I still have not received a refund. The food was okay and the drinks were terrible with no options to pay for better quality alcohol. Over all the place was beautiful but not worth the money or the hasel that has come with it.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.