Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage. 

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more. 

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

SPRING BREAK POLICY: Bookings traveling in the months of March 1st, 2020 and April 30th, 2020. will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st, 2020-April 30th 2020. Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 8612 reviews
  • 5.0 star tripadvisor rating
    A lush tropical resort

    What a wonderful week at the Iberostar Tucan! I’ve been to many resorts, but this was one of my favourites! The feel of the resort was very tropical, especially with the jungle area, natural terrain and wild animals. The beach was also the best I’ve seen, and it was about a 45 minute walk (slow walk) along the water to Playa de Carmen. The staff worked hard, but we never had to wait for service. I hate to single anyone out since everyone was so helpful, but Mateo served us at most breakfasts and some lunches, always with a lovely smile. Not one staff member ever walked by without a friendly smile or greeting. Food was great with gluten free options for those who need it, and there were a number of fitness programs available including CrossFit and boot camp, although we only attended yoga with Isis. The only negative incident during the week was witnessing a guest push one of the animacion staff into the pool with such force, that the guest ended up in the water as well. I hope the staff member has recovered from this unfortunate ordeal! I’ve already recommended this resort to family and friends, and I hope to return!

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Great vacation!

    Had a great vacation the other week. Special shout out to divemasters Rob, Sathya, and Noeli, they were really quite professional and really knew their stuff. Michaela and Lorenzo were also very helpful. Isis and Jorge were excellent yoga instructors, I went most days that I was there. The landscaping was really quite incredible, lots of beautiful plants and wildlife. The staff in general were very attentive and dealt with any issues very promptly. The food was quite good as well. The beach was one of the most beautiful ones I've been on in Mexico. The sand was incredible and there was no issue with seaweed. Overall a wonderful week, didn't want to leave and hope to return!!

    Nov 10, 2019
  • 5.0 star tripadvisor rating
    Great stay

    Looked at lots of different hotels before finally choosing the Iberostar Queztal. Lovely hotel. Great food, beautiful clean beach and sea. Lots of sun beds both around the pool and on the beach, usual reserving of beds with towels but still plenty of space at 11am but never quite managed to get that prime spot, first row on the beach!!! Entertainment good. Halloween was fun and displays for day of the dead. Lovely and clean. Rooms great but not luxurious. We upgraded to a beach facing room as our first room was a little too close to the entertainment area and it was a bit loud when trying to get an early night, so if you have young children you really need to be near the pool or beach. The upgrade was worth the money to see the sun coming up! The Tucan and Queztal use all the same facilities ie restaurants/ pools/entertainment/bars. Our favourite was the hotel lobby bar in the Queztal, they mixed the drinks the best! Nothing was too much trouble for Staff and always smiling. The wildlife around the hotel was amazing, especially the Howler Monkeys. Would go back!

    Nov 08, 2019
  • 5.0 star tripadvisor rating
    Amazing vacation!

    We were here for the third time; everything was great; nice entertaining team, especially aqua gym with Isis and dance lesons with Chris ( Mr.Flower) and Alehandro. Thank you, guys !!! Alina and Calin.

    Nov 07, 2019
  • 5.0 star tripadvisor rating

    Carlos, Natanel, and Miqueas in the Italian Restaurant were Amazing...We didn't have a reservation and they made room for us and all three worked very hard to give us the best service. The food is incredible!! Good Job to all three of you for making our dinner perfect!! Daniel is a bartender that works outside of the restaurants that was also a 5 star! Always greeted us with a smile. Actually, everyone at Tucan Iberostar were outstanding. Thank you all for making our stay the best!! The weather was great too :)

    Nov 07, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319