Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7881 reviews
Mother and daughter
Meant for beach and pool lovers, as well as epicureans and night owls, the Iberostar Túcan & Quetzal Hotel is a perfect place to fulfill anyone’s vacation with fun and unforgettable moments. From check-in to check-out, the service was on point. The staff was always very polite, nice, and welcoming. The room cleaning was perfectly neat. As guests, my mother and I felt very comfortable as soon as we set foot in the Túcan hotel lobby. The gastronomy, whether it was at the buffet or à la carte restaurants, was truly delicious and well diversified. Also, the waiters were irreprochable. They served the guests as their own family. Special thanks to Christian who always made sure to start our days on a joyful note. Throughout the day, a multitude of fun activities and games are offered at the pool and the beach. The aqua-fitness given by Alan everyday was always very fun to attend. Also, the animation team, including Carlos, Paola, Alejandro, Rodrigo, and Dorian, should be very proud for making such an irreprochable job at entertaining many activities and games (ex : zumba, bachata lessons, beach volleyball, & many more). They were always full of energy and ready to make you smile. There were many events, such as the Ocean Day beach party and the foam pool party, that were so much fun and made our stay even more unforgettable. Every night, there was a different show that was always so beautiful and amazing to see. Especially, the mexican show and the circus show were the most appreciated. The fact that this resort is also very eco-friendly really made a huge difference and the fact that they are planning to become plastic-free in 2020 is stunning. The beach, the pool and the weather were amazing. There wasn’t much seaweed and if there was, the next day they would be picked up and the beach was so clean. The wilderness throughout the hotel is very well kept, and it was very fun to try to find all the different animals wandering around. All in all, our two weeks stay at this hotel really seemed to have gone by in a split second. We loved everything about our vacation and we cannot wait to come back again, as soon as possible. Thank you, see you soon! Laurie & Chantal Montréal, Canada
Food was excellent!
The staff and food was excellent. Thank you kitchen staff palapa sur. Thank you chef Jorge chef Ricardo chef Gerardo chef lino chef javier. Definitely would recommend you to stay at this place. 😊😊😊😊😊😊😊😊😊
Highly recommended for a zen like vacation, with the surrounding vegetation and animals with a pool of koi fish swimming around the restaurant areas. Beautiful beach and in the pool area, you have the animation crew keeping you busy with different activities of your choosing.
Absolutely loved it
From the moment we arrived I fell in love with this lovely exotic resort. I thought the jungle added a different vibe to the place. The entire staff were super friendly and helpful. The entertainment crew stood out with their friendly attitude and cheerful personalities, they made sure every one was having fun , although they had to keep high energy levels under 🥵 and humid weather conditions, kudos to all specially , Ricardo , Alex, Gina, and Lelo and everyone else 🥰you guys were awesome 👏. Both Tulum and Cozumel buffets had amazing food variety, food was always fresh and tasteful. The chefs👩🍳 👨🍳 were always very attentive and engaging with guests to make sure everyone was satisfied. We loved the Italian restaurant “Gondola” food was really top notch. Second best was the Japanese restaurant, the steakhouse , then Mediterranean and lastly the Mexican which we thought should have been much better specially we are in Mexico 🤗. The rooms were always clean as well as the entire resort. We really enjoyed the spa and the wetarea 👍 Night shows were very entertaining and good variety selection 👏 Loved the jungle and our walks in nature and connecting back with nature for much needed relaxation Only thing is we couldn’t really enjoy the beach because it had lots of sea weeds and pretty wavy and windy. However the pool area was huge and very enjoyable. Overall had great time and will definitely go back( I never go back to same place twice 😉) Thank you to entire Iberostar staff for making our vacation/birthday celebration enjoyable and memorable.
I don't have words about to this describe this resort because is Amazing and the service so good entertainment very good Alex paola andy rodrigo nice guys we want back here and all bartenders too thanks for all...