Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st, 2020 and April 30th, 2020. will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st, 2020-April 30th 2020. Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 8186 reviews
Chef Jorge created excellent food and is always so helpful and friendly. Excellent!!! Wonderful bbq down by the beach, excellent food on the buffet restaurant and such a brilliant clean resort. The staff work so hard and are all fantastic!
La hacienda cooks
The personnel that work in la hacienda restaurant in Cancun Iberostar Queztal are ver social and well mannered. The cook makes it happen with what ever you like to eat. They were very pleasant people.
Great service and food!
I’m staying at the Tucán for a long awaited vacation. I wanted to take a minute to thank the people at the restaurants for such a great service! Usually all-inclusive resorts are not known for good food, but so far my family has enjoyed the variety, professionalism and caring service of everyone here at Tucan. There is plenty of fresh fruit and salads, pastries, meats, and tasty sides.I’ve also enjoyed the drinks (pina colada, mojito, margaritas!) and the ice creams. And we have not tried the reservation-required restaurants yet. This is just for the buffet!
This August I experienced the Iberostar Tucan and it was one of the best vacations my family and I have ever been on! The activities that were available for my family were amazing and I was never bored. The food was delicious, and the beach as well is gorgeous. I also was able to join the teen club and I made friends and memories I will never forget. I would 100% recommend this resort to everyone!
The food was actually amazing. The resort was beautiful and all of the workers here are so nice. The beach and food is absolutely beautiful. Everyone is so friendly. I would come back every summer!!!’