Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage. 

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more. 

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.


Hotel Details

Onsite Dining

Show More


Show More


Show More

Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 7881 reviews
  • 5.0 star tripadvisor rating
    Mother and daughter

    Meant for beach and pool lovers, as well as epicureans and night owls, the Iberostar Túcan & Quetzal Hotel is a perfect place to fulfill anyone’s vacation with fun and unforgettable moments. From check-in to check-out, the service was on point. The staff was always very polite, nice, and welcoming. The room cleaning was perfectly neat. As guests, my mother and I felt very comfortable as soon as we set foot in the Túcan hotel lobby. The gastronomy, whether it was at the buffet or à la carte restaurants, was truly delicious and well diversified. Also, the waiters were irreprochable. They served the guests as their own family. Special thanks to Christian who always made sure to start our days on a joyful note. Throughout the day, a multitude of fun activities and games are offered at the pool and the beach. The aqua-fitness given by Alan everyday was always very fun to attend. Also, the animation team, including Carlos, Paola, Alejandro, Rodrigo, and Dorian, should be very proud for making such an irreprochable job at entertaining many activities and games (ex : zumba, bachata lessons, beach volleyball, & many more). They were always full of energy and ready to make you smile. There were many events, such as the Ocean Day beach party and the foam pool party, that were so much fun and made our stay even more unforgettable. Every night, there was a different show that was always so beautiful and amazing to see. Especially, the mexican show and the circus show were the most appreciated. The fact that this resort is also very eco-friendly really made a huge difference and the fact that they are planning to become plastic-free in 2020 is stunning. The beach, the pool and the weather were amazing. There wasn’t much seaweed and if there was, the next day they would be picked up and the beach was so clean. The wilderness throughout the hotel is very well kept, and it was very fun to try to find all the different animals wandering around. All in all, our two weeks stay at this hotel really seemed to have gone by in a split second. We loved everything about our vacation and we cannot wait to come back again, as soon as possible. Thank you, see you soon! Laurie & Chantal Montréal, Canada

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Food was excellent!

    The staff and food was excellent. Thank you kitchen staff palapa sur. Thank you chef Jorge chef Ricardo chef Gerardo chef lino chef javier. Definitely would recommend you to stay at this place. 😊😊😊😊😊😊😊😊😊

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Total Relaxation

    Highly recommended for a zen like vacation, with the surrounding vegetation and animals with a pool of koi fish swimming around the restaurant areas. Beautiful beach and in the pool area, you have the animation crew keeping you busy with different activities of your choosing.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Absolutely loved it

    From the moment we arrived I fell in love with this lovely exotic resort. I thought the jungle added a different vibe to the place. The entire staff were super friendly and helpful. The entertainment crew stood out with their friendly attitude and cheerful personalities, they made sure every one was having fun , although they had to keep high energy levels under 🥵 and humid weather conditions, kudos to all specially , Ricardo , Alex, Gina, and Lelo and everyone else 🥰you guys were awesome 👏. Both Tulum and Cozumel buffets had amazing food variety, food was always fresh and tasteful. The chefs👩‍🍳 👨‍🍳 were always very attentive and engaging with guests to make sure everyone was satisfied. We loved the Italian restaurant “Gondola” food was really top notch. Second best was the Japanese restaurant, the steakhouse , then Mediterranean and lastly the Mexican which we thought should have been much better specially we are in Mexico 🤗. The rooms were always clean as well as the entire resort. We really enjoyed the spa and the wetarea 👍 Night shows were very entertaining and good variety selection 👏 Loved the jungle and our walks in nature and connecting back with nature for much needed relaxation Only thing is we couldn’t really enjoy the beach because it had lots of sea weeds and pretty wavy and windy. However the pool area was huge and very enjoyable. Overall had great time and will definitely go back( I never go back to same place twice 😉) Thank you to entire Iberostar staff for making our vacation/birthday celebration enjoyable and memorable.

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Incredible resort!!

    I don't have words about to this describe this resort because is Amazing and the service so good entertainment very good Alex paola andy rodrigo nice guys we want back here and all bartenders too thanks for all...

    Jun 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919