Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st, 2020 and April 30th, 2020. will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st, 2020-April 30th 2020. Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8612 reviews
A lush tropical resort
What a wonderful week at the Iberostar Tucan! I’ve been to many resorts, but this was one of my favourites! The feel of the resort was very tropical, especially with the jungle area, natural terrain and wild animals. The beach was also the best I’ve seen, and it was about a 45 minute walk (slow walk) along the water to Playa de Carmen. The staff worked hard, but we never had to wait for service. I hate to single anyone out since everyone was so helpful, but Mateo served us at most breakfasts and some lunches, always with a lovely smile. Not one staff member ever walked by without a friendly smile or greeting. Food was great with gluten free options for those who need it, and there were a number of fitness programs available including CrossFit and boot camp, although we only attended yoga with Isis. The only negative incident during the week was witnessing a guest push one of the animacion staff into the pool with such force, that the guest ended up in the water as well. I hope the staff member has recovered from this unfortunate ordeal! I’ve already recommended this resort to family and friends, and I hope to return!
Had a great vacation the other week. Special shout out to divemasters Rob, Sathya, and Noeli, they were really quite professional and really knew their stuff. Michaela and Lorenzo were also very helpful. Isis and Jorge were excellent yoga instructors, I went most days that I was there. The landscaping was really quite incredible, lots of beautiful plants and wildlife. The staff in general were very attentive and dealt with any issues very promptly. The food was quite good as well. The beach was one of the most beautiful ones I've been on in Mexico. The sand was incredible and there was no issue with seaweed. Overall a wonderful week, didn't want to leave and hope to return!!
Looked at lots of different hotels before finally choosing the Iberostar Queztal. Lovely hotel. Great food, beautiful clean beach and sea. Lots of sun beds both around the pool and on the beach, usual reserving of beds with towels but still plenty of space at 11am but never quite managed to get that prime spot, first row on the beach!!! Entertainment good. Halloween was fun and displays for day of the dead. Lovely and clean. Rooms great but not luxurious. We upgraded to a beach facing room as our first room was a little too close to the entertainment area and it was a bit loud when trying to get an early night, so if you have young children you really need to be near the pool or beach. The upgrade was worth the money to see the sun coming up! The Tucan and Queztal use all the same facilities ie restaurants/ pools/entertainment/bars. Our favourite was the hotel lobby bar in the Queztal, they mixed the drinks the best! Nothing was too much trouble for Staff and always smiling. The wildlife around the hotel was amazing, especially the Howler Monkeys. Would go back!
We were here for the third time; everything was great; nice entertaining team, especially aqua gym with Isis and dance lesons with Chris ( Mr.Flower) and Alehandro. Thank you, guys !!! Alina and Calin.
IBEROSTAR TUCAN / ITALIAN RESTURANT
Carlos, Natanel, and Miqueas in the Italian Restaurant were Amazing...We didn't have a reservation and they made room for us and all three worked very hard to give us the best service. The food is incredible!! Good Job to all three of you for making our dinner perfect!! Daniel is a bartender that works outside of the restaurants that was also a 5 star! Always greeted us with a smile. Actually, everyone at Tucan Iberostar were outstanding. Thank you all for making our stay the best!! The weather was great too :)