Hotel Overview

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Visiting Iberostar Tucan is like escaping to a different world; a world of lush vegetation, exotic animals, and the finest amenities. The resort is literally alive with colorful peacocks, chattering monkeys, fish, turtles, and happy guests. Here, you can scuba dive, explore ancient Mayan ruins, shop at the famed Fifth Avenue in Playa del Carmen, and enjoy the finest open-air dining- all in the same day! Or, just settle in along the lagoon-style pool or expansive beach and let the resort's warm, attentive service indulge your every whim. All in all, it's a vacation experience that's full of life.

Enjoy four refreshing pools, non-motorized watersports, three lighted tennis courts, supervised mini-club for kids, a fitness center and a PADI scuba center. The spa (fee) is an ideal spot for tranquility and indulging in a relaxing treatment or massage.

Enjoy two buffets, five a la carte (dining restrictions apply), a grill/snack bar, and seven bars and lounges, including a swim-up bar. By night, there's live entertainment at the theatre, and much more.

One of the privileges of the Iberostar Tucan is its proximity to the Yucatan Peninsula's wonderful fine sand beaches and crystal clear waters, particularly near spectacular Playa del Carmen. Just a few steps are all that separates you from relaxing on majestic beaches. Though you may never want to leave, the resort is within walking distance of popular Fifth Avenue in Playa del Carmen.

Find out more about Iberostar Hotels & Resorts.

Learn more about Riviera Maya.

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 7751 reviews
  • 5.0 star tripadvisor rating
    Awesome entertainment

    Alejandro IS THE BEST!!!! I don’t know where he gets all the energy lol. Love to see him dancing! Definitely enjoy talking with him. Love the entertainment team. Great job with all the games, shows music and dance!

    May 21, 2019
  • 5.0 star tripadvisor rating
    Alejandro is the best!!!

    Alejandro and the entertainment staff bring an incredible energy to the resort and keep everyone involved all day long with great smiles and laughs. Definitely one of the highlights of the trip! Thanks for the great times!!

    May 21, 2019
  • 5.0 star tripadvisor rating
    My firts experience..

    Nice hotel it's my first visit here and everybody so nice with us but I wanna bring all my greatings to Alejandro the best dancer because always his smiling and dancing in the pool that of course Carlos nice guy and friendly.... Thanks for all

    May 21, 2019
  • 4.0 star tripadvisor rating
    Iberostar Tucan in Playacar

    This was a two-week all-inclusive vacation with Westjet Vacations (the last week of April to the first week of May) with two flights to get to Cancun and two flights to return. The flight from our home town to Calgary was good except for landing in a snow storm. We stayed overnight in a hotel and returned to the airport early the next morning to get our flight to Cancun. Were told that our aircraft was not available due to the weather the previous night. There was another Westjet flight departing to Cancun two hours after our flight was scheduled to depart and its aircraft was only one hour late departing. After several hours we were told that Westjet had an aircraft scheduled to go to Dominion Republic that would be sent to Cancun instead. We departed about four hours later than scheduled. The flight was the normal excellent service that we always get from Westjet. I do wonder what happened to our original aircraft. If it was unavailable due to the weather why were other aircraft available? Getting through customs and security in Cancun airport was fast and efficient. We boarded a van with four other passengers and spent about two hours getting to our resort because we were the third and last stop. Our resort was the Iberostar Tucan in Playacar which is in a gated community next to Playa del Carmen. There are two Iberostar resorts side by side (Tucan and Quetzal), we stayed in the Tucan but could use all the facilities in both resorts. Check-in went quickly but my wife and I were given a room with two small double beds instead of a king bed that we had requested when we booked. We were told The that a room with a king bed would be available in three days and we could have a special rate of only $40usd per night extra instead of the regular $79usd per night. The standard room we were given was in the building furthers from the beach but was close to the lobby, buffet, restaurants and entertainment. We were happy with our room but extremely disappointed with the beds. It was after 9pm and we had not eaten since breakfast so we went down to the buffet for supper. There was an excellent selection of tasty foods including many vegetables. After dinner we went to the lobby bar for a drink. All the drinks during our stay were good and consistent in all of the bars. OUR ROOM Our second-floor room was very nice, clean, quiet and in a convenient location to everything in the resort (a five to ten-minute walk to the beach and pool). The balcony was nice, overlooked part of the resort next door through the trees that made up the border between resorts. The towels were changed every day. The fridge was well stocked with bottled water, beer and soda. The first day I left a 20 peso tip in the room and requested more bottled water and every day we received extra water. THE POOLS AND THE BEACH There were three pools, the main pool, a sports pool and an adult only pool bar. Most of the activates were at the main pool and there was plenty of palapas for shade. I never saw any sports at the sports pool and it was a quiet area to relax. The adult only pool bar was a swim up bar down in a cenote and the only place to sit was in the water, no place for lounges. Near the main pool was a building containing the scuba dive shop and a beach towel station. We exchanged our beach towels every day and there was never a shortage of towels. The dive shop was run by Dressel Divers. I did 12 dives with them including two dives in Cozumel. The shop was well run and all the staff were excellent. The white sand beach was wide and long and we could walk for about 45 minutes in each direction. There was the seaweed problem as always. Some days very bad and some days not so bad. They worked on it all day long every day. There were many palapas and lounges on the beach so it was no problem getting a shady spot. The buffet in the Tucan was open for breakfast, lunch and dinner. There was a smaller buffet (it is an ala carte for dinner) on the beach open for breakfast and lunch with seating inside and outside. It was extremely busy between 12 and 1 pm. The inside area is enclosed with a net to keep birds out but sometimes birds get inside. There was snack bar nearby with hot dogs, hamburgers, fries, ribs, soft ice cream etc.Nearby is another food station that prepares a different food every day, wraps one day, tacos the next, etc. Nearby was a small ice cream (hard ice cream) stand and a beach bar. Between the beach and the snack bar was a station for washing off sand. Every evening there was good live music in the lobby and the theatre. The staff in the bars, buffet very helpful and friendly. The entertainment staff at the pool, theatre and lobby were amazing. There were many activities to join at the main pool and on the beach. The staff was very friendly and entertaining and worked hard to make activities fun for participants and spectators. My wife enjoyed aqua fit in the pool every day while I was scuba diving. We had a great time at this resort and would be very happy to return if we could get a proper bed in our room. On our return trip we had only 90 minutes to switch aircraft in Calgary including going from international to domestic terminals. We were concerned about getting our connecting flight especially when our flight was 40 minutes late leaving Cancun. We touched down on the runway in Calgary ten minutes before we were scheduled to board our connecting flight. As soon as the door opened Stephanie from Westjet entered and called us and another couple by name. She said she had been monitoring our flight and was going to help us catch our connecting flights. She escorted us to security and transported us to our gates. Thank you very much Stephanie. You saved our trip!

    May 19, 2019
  • 5.0 star tripadvisor rating
    The BEST All-Inclusive Resort

    This is the BEST all-inclusive resort ever, as there is nothing more that you could need. The food and drinks were perfect for breakfast, lunch and dinner at the buffets. The Mexican and Japanese restaurants were delicious. The entertainment is fun and the shows are great. I cant even explain how happy the staff is all the time and how great they are. In particular shout out to the bartender in the theatre named Severiano who was so awesome and such a hard worker!! We went to the bar every night during the show just to talk to him and enjoyed every single drink he made. It is SO clean here everywhere you go at all times of the day. The rooms have a ton of space and are beautifully modern. There are animals everywhere in the jungle, which is the coolest thing since there are monkeys, tucans, peacocks, agoutis, flamingos, birds of all kinds, and more! The beach is beautiful, although there is seaweed, the workers work nonstop to remove it. The pool is great too. We will be coming here again in the future and will recommend this place to everyone! It is so luxurious for an affordable price.

    May 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819