Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers
are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.
Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund
of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9306 reviews-
False advertisement
Very disappointed. Food was subpar, even for Mexico resort standards. Wasn’t able to get a reservation at any of the restaurants, so we had to wait in line early or eat at the buffet, which was not great. Also, as a cigar smoker I was pretty upset there was no cigar lounge which is one of the reasons we chose those resort. I enjoy smoking a cigar or two at night, but was unable to because they closed their cigar lounge and have only a couple designated smoking areas with a crappy bench to sit on.
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Disappointed and beyond
We Could Not get a reservation for ANY restaurant. The free style Restaurant was 1.5 hour wait all the time. They said they made us a reservation for Thanksgiving and when we showed up there was not one for us. Very disappointing. All the concierge service did is try to sell you timeshare with "free" massages and breakfast. Wasted so much time trying to book dinner. The food At the Buffet all tastes the same . Very disappointed ☹️ Mexican raccoons 🦝 everywhere and in trash and noisy and gross. Would not recommend. And please don't bother responding how sorry you are for my experience. We booked with a travel agent which I would also never do again.
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Family Trip
We traveled to this resort with our family. We have been to a few other resorts in Cancun but this was our first at Iberostar. The resort is beautiful and extremely clean, everything from the lobby to the bathroom, very well maintained and cleaned. We had access to the Maya resort of the property which is also nice. The pools are excellent and there is also activities if you wish to participate. The beach was really nice with plenty of chairs, easy access and there is a bar and also food available right there. We had adjoining rooms which was really nice for our family and we felt there was plenty of space for everything. We talked about it and the only negative on our trip was the food. The buffet for breakfast was good, the lunch by the pool or beach for tacos or a burger were good but the dinner quality is definitely lacking. I didn't have a dinner that was above luke warm temperature. The quality of the dinners was also mediocre. For example, I had a braised beef at the seafood restaurant and it was basically uneditable. We don't expect Michelin quality but I do want better than average which the dinners were not. We went to the Italian, Mexican and Seafood restaurants for dinner. All that being said, we really enjoyed our stay. The resort, great staff and experience were all top notch!
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Fun vacation
The pool games at the Lindo were fun, loved the beach and the members area is always great! Loved the shopping area and the fitness center it’s amazing. The beach is beautiful there is a few rocks in areas going into the ocean and no seaweed like during certain months. Also want to send a shout out to Alexei energy to get us out to play beach games! The Disco party was so much fun kept me up till 2 am dancing the night away!
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Don’t even think about staying at Iberostar hotel.
To many reasons not to come and stay at Iberostar hotel location. First before you think look at the $600 credit they give you. It’s not a credit it’s a discount, if you spend 100 at their store you get back between 15 and 25 percent off that is applied from your credit. Second is people wait for food or service for more than an hour at dinner to get their order. This is from multiple people we spoke with. Definitely go other places if you want to have a good experience.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.