Hotel Overview
Suites are beautiful with ocean views and a private whirlpool tub! Each suite also has a mini-bar stocked daily with beer, soft drinks, and bottled water. 24-hour room service is also included!
Food and dining options are plentiful throughout the resort. The exclusive restaurant serves delicious breakfast and lunch buffets and Italian a la carte in the evening. The three bars have refreshing cocktails. Activities include wine tasting and food pairing experiences, mixology receipes, and featured cocktails.
Guests of this tower have full access to the restaurants and services of Iberostar Cancun and much more! Exclusive amenities include a private beach area with Balinese day beds and sun chairs, a private beach club with concierge service, an outdoor pool, upgraded liquor selections, and more! You'll love being treated like a VIP!
Location
Cancun, Quintana Roo, MexicoProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2010 reviews
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Oct 04, 20246th visit to coral level
Overall this is our favorite next to the Grand in Punta Cana. Food is good overall.. Dont eat the ice cream as it is so rich and creamy you wont be able to stop !! Following are my disappointments that I have noticed several times at this resort. 1) Breakfast oats - they make the oatmeal mostly milk, and not much oatmeal. This is NOT how you cook oats, it is supposed to be thick with more oats, less milk. They cannot seem to get this right after 6 visits, and I tried to explain but they dont get it. 2) Ribs - when you cook ribs, they are supposed to cook for a long time at a fairly low temperature so they become TENDER. The ribs here are horrible, every time, they are terrible, not tender and tough as nails.. so disappointed they do not know how to cook ribs. 3) the Brazillian - There were not many choices for the meat. The chicken was the best, the rest was just so so, not that great, but not horrible. 4) I like all the morning servers, HOWEVER, they need a hot water station near where you sit, it is annoying to wait up to 10 minutes for your tea to arrive in the morning.. Sometimes it just takes what seems like forever. Otherwise everything else we like. rooms have GREAT views ! but are rather small unless you get a corner unit for a lot more $$$ ........ We had the owner of the resort on our floor which was interesting, but the security walkie talkie beeping all night was annoying as you can hear it in the room. Animation staff should stay home when sick, however they are great by the way, and are lots of fun. Fermin and Williams are great at the pools helping with umbrellas etc. Barterders are fantastic !! Santiago and Emilio, also Sebastian stand out. Waitresses are great out in the pool area ! Night time is quiet, there is a dead time between when you eat (around 6 or so) and when the entertainment starts, its a bit boring. Also the entertainment at Coral is pretty low key I guess you could call it. They have shows when weather permits, or move to the lobby for some shows if raining. Overall we like it here and will be going back.
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Oct 04, 2024
Amazing Experience
This is Allen and Linda from Chicago, we visited the property for my wife's birthday. This was our first time visiting Cancun. I must say that the experience we had was amazing. We cannot wait to return to this property. Our room and maid service was excellent. Our rooms were cleaned quickly and thoroughly every day of our stay. The service in the restaurants was excellent as well. The servers were professional and visited your table on a frequent basis. Our best experience was at the Barco restaurant near the pool. Jose (Capitan) was excellent, he was extremely professional and catered to our every need. His entire staff was freindly and professional at all times. I would like to personally acknowledge Sandra (Hostess), and the entire wait staff (Ernesto, Johan, Jorge, Roberto, Jaime). I appreciate their efforts to make my wife's birthday one of the best ever. I would also like to thank Irma and the other bartenders and servers who were staffed at the bar in the hotel lobby. The drinks served were some of the best I have ever had. Thanks to all that surprised my wife with birthday cakes. It made her feel extra special. My only suggestion is to get both elevators up and running. Thanks to everyone at this resort that made our experience magical. We look forward to seeing you guys soon.
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Sep 30, 2024Great views and great staff, some improvements needed.
We always stay at Iberostar resorts for our tropical vacations and normally it is 5 stars all the way. This was a disappointing experience compared to usual. It is completely understandable that the severe tropical storm caused issues and we would never complain about that. The elevators did not work the day of the storm. This is the time you do not want the 13th floor. The next day one elevator was working which was better but when the entire hotel is trying to use one elevator it is awfully hard to even get on the first try. Watching people get on the elevator on floors 1, 2 and 3 when they know only one was working was very inconsiderate. The biggest issue was the last 2 days we were there the air conditioning did not work. This is something that needs to be rectified. If you check other reviews through the years there have been multiple instances where 1 elevator doesn't work and the a/c goes out. The food was excellent at the Coral level. The restaurants at the other building were not as good. The views are amazing from every room. It is a beautiful property. The staff was all incredibly helpful and friendly. We cannot say enough good things about the entire staff. Moja was the absolute best. She did everything possible to make our stay more enjoyable from little things like fixing mini bar issues to taking care of any requests we had. We rented a cabana one day and it was great as always. The pool bar, outside bar and lobby bar were all wonderful. This was our second time at this resort and even though the staff are wonderful and amazing views, the things like the elevator and air conditioning really need to be addressed and fixed permanently. Maybe it just needs to be shut down for a few weeks and make the improvements.
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Sep 26, 2024Coral Level in Cancun - An Utter Disappointment, Stay Away, Go Elsewhere!!! Believe the Negative Reviews!!!
If you are considering booking a luxury vacation at Coral Level in Cancun, We urge you to reconsider and explore alternative options. Our experience at this so-called "exclusive" section of the Iberostar resort was profoundly disappointing, particularly in terms of dining and beverage services. It is inconceivable how such substandard services can be offered at premium prices. My wife and I had initially planned our third visit to "Excellence Playa Mujeres" in Cancun but decided at the last minute to cancel our reservation and opt for Coral Level at Iberostar Cancun – a decision we deeply regret. Check-in: This trip marked our 33rd-anniversary celebration. The receptionist, Marleni, who checked us in, was exceptionally courteous, polite, professional, and perpetually greeted us with a smile. Noticing our anniversary on the reservation, she kindly offered a complimentary room upgrade. I inquired about availability on the 13th floor, which features a dipping pool, and although she confirmed its availability, she mentioned that a complimentary upgrade was not possible. Instead, she offered a discounted upgrade for $577 for our four-night stay. Given the special occasion, we decided to proceed with the upgrade. We also inquired about a Pool Cabana we had reserved three months prior for our anniversary, and she confirmed the reservation. Shortly after checking in, we were approached by an employee named "Coco," who initially was very polite, offering us two free coupons for a couples' massage. He inquired if we had eaten lunch, and upon learning that we had not, he suggested we do so before the buffet closed at 3:00 p.m., leaving us only 15 minutes to eat. Moreover, our room would not be ready until 3:00 p.m. Upon returning from lunch, another employee, Rafael, approached us to inquire about the number of people in our pool cabana party. My wife replied that it was just the two of us. He then asked if we were willing to relinquish our cabana reservation, despite our recent expenditure of $577 on a room upgrade. We firmly declined, having reserved and prepaid for the cabana back in June and confirmed the reservation two weeks before our arrival. At this juncture, I was thoroughly dissatisfied with the handling of the situation and contemplated reverting to our original booking at "Excellence Playa Mujeres." Returning to "Coco," despite being aware of our dissatisfaction, he continued to press us about the tour and breakfast for the two free massage coupons. When I declined and expressed my intent to leave, his demeanor sharply changed, and he curtly remarked that he was "only going to give us a map." Eventually, the cabana issue was resolved after approximately 20 minutes. However, by this point, my dissatisfaction with Coral Level at Iberostar was firmly established, and I resolved never to return. Food: The buffet options were, at best, laughable. Each meal seemed a monotonous repetition, lacking creativity and flavor. The so-called "fine dining" restaurants were far from satisfactory; the dishes were mediocre at best. The pasta was overcooked and bland, the seafood, particularly the lobster, was rubbery, the steak was also tough with a lot of fat, and the desserts tasted pre-packaged. We often left meals feeling unsatisfied and in search of better dining options. Alcoholic Drinks: The bar service was equally unacceptable. The drinks were weak, watered down, and devoid of flavor. Even basic cocktails, such as margaritas and mojitos, were poorly made and inconsistent in taste. It appeared that the cheapest liquors were used, and the bartenders lacked the skill or care to mix drinks properly. The selection was limited to bottom-shelf spirits, and more premium options, such as Kahlúa Coffee Liqueur, Grey Goose Vodka, or Del Maguey Vida Mezcal, were absent throughout our stay. The Bar Staff: The bartenders at the "Coral Level lobby bar" were particularly inattentive, showing a clear preference for conversing among themselves rather than serving guests. When they did acknowledge us, it felt as though they were doing us a favor by preparing a drink. There was a distinct lack of hospitality and effort, particularly from the female bartender with glasses who worked mostly in the mornings and spent much of her time hiding behind the flavored water, engrossed in her phone. Employees That Stood Out: • **Manuella**: Our waitress for the Pool Cabana on Saturday from 9:00 a.m. until 6:00 p.m. She consistently ensured our beverages were replenished and facilitated our lunch orders. Manuella diligently kept our glasses full and promptly cleared any empty dishes or cups. • **William**: Pool Cabana butler/concierge. William decorated our cabana with rose petals arranged in the shape of a heart. He coordinated with the poolside DJ to announce our 33rd anniversary and to play a special song for us. He sang the lyrics next to us as my wife and I danced. • **The Country Music Singer during Seafood Night at Coral Level**: Although I did not obtain his name, his voice was exceptional. Upon learning about our anniversary, he began singing, “Eric Clapton – Wonderful Tonight,” which is one of my wife’s favorite songs. We found this gesture profoundly touching. • **Marleni**: Front Desk Receptionist who checked us in. Marleni was exceptionally courteous, polite, professional, and consistently greeted us with a warm smile. • **Esaul**: Concierge at the Front Desk. Following our negative check-in experience, Esaul was omnipresent, ensuring that we received the necessary service at various locations including Seafood Dinner and the Pool Area. He tracked our needs positively, ensuring we were adequately accommodated. Esaul even sent a complimentary bottle of champagne and some chocolates to our room in honor of our anniversary. • **Sofia**: Executive Assistant Manager. Sofia visited our Pool Cabana to listen to our grievances and took measures to ensure that the remainder of our stay was enjoyable. Overall, Coral Level at Iberostar Cancun fell far short of our expectations. We will not be returning and strongly advise others to seek alternative accommodations where guests are valued and the dining experience is prioritized. For those seeking a relaxing vacation with quality food and beverages, I recommend "Excellence Playa Mujeres," which we have already booked for our 34th anniversary next year with family.
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Sep 20, 2024
Find another resort
This hotel is THE WORST! Unless you buy into their BS they will try and fu($ you BAD!! The room didn’t lock and when we asked for it to be fixed they told us we had to pay $240 usd bc someone smoked on the balcony! They literally only cater to the prestige membership people!! Drinks are watered down. People doing drug deals everywhere! So trashy
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