Golf: Guests staying 4 nights or more receive one Free round of golf per person (cart is mandatory & extra fees apply; see our website).
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5320 reviews
A great trip with a few hiccups
My family and I loved this resort and will be back. The pools, the beach, the service, the entertainment staff, the 24 hour coffee shop, the attention to kids, the drinks, and the food were all wonderful. When we arrived we had a shower that barely worked, and when we complained they fixed it right away. The minibar was barely cold, and though we complained it was not fixed. The air conditioner could barely cool the room, which made for some hot sticky nights--my biggest complaint, really. And we called to be sure it was operating correctly, and it was. For a five star resort the bed could also have been more comfortable. Despite this, we will come back. We had a wonderful time.
Best Family Vacation
We just got back from Iberostar Rose Hall suites and had the best time! Everything was absolutely perfect! So much fun and so much to do! The staff was amazing always getting everyone up to join in with all the activities – we especially loved Pineapple 🍍 he was the best!! Our kids are 14 & 23 and were never bored! The beach and pool were beautiful & clean! Loved the lazy river and the water sports that were included. The nightly entertainment & foam party at the pool were so much fun! We ate dinner at the Italian, oriental, jambalaya & steak house and all were delicious! The room was very clean & housekeeping came twice a day. Many special touches like a fruit platter and champagne left in the room and heart swans and rose petals left on the bed. Wish we had found this resort years ago when our kids were younger! Highly recommend!! Can’t wait to visit again!
Beyond disappointing - will never stay again
My family and I have just returned from a 5-night stay at the Iberostar Selection Rose Hall Suites. We booked about a month in advance and were surprised to have found availability for an Ocean View room facing the main pools - really the very perfect view for what we were interested in, which was the serene, picturesque relaxation of the Jamaican cost. First, the highlights: the property itself is beautiful - a near perfect match to its pictures on the Iberostar website, Expedia, JetBlue vacations and TripAdvisor. The buildings, interiors and rooms are pristine. The beach is clean and fairly large compared to other Montego Bay resorts, and the highlight of multiple pools AND lazy river was a bonus for what we were there to do, which again was RELAX. The resort’s layout and size allowed for easy accessibility from location to location (pool to beach to rooms, etc.). Although our room was not ready when we arrived (approx. 11am), the checkin process was easy and smooth, and we were greeted with the resort’s “welcome drink” at the desk before heading straight out to the beach. Unfortunately for us, the “pros” of this property seem to end at the aesthetics, and sadly I feel that we a) overpaid for what we got, b) missed out on the opportunity to really expose our kids to a wonderful, relaxing Jamaican vacation, and c) will likely never visit an Iberostar property again. Let’s break down the issues… Pool/beach area: As I wrote, the scenery is gorgeous - just don’t expect to be able to relax at either the pool OR the beach outside the hours of 8-10am. This is because starting in the late morning and into the late afternoon, the pool and beach become a constant party-and-games zone led by the Iberostar’s “entertainment crew”. This means the light-spirited reggae tunes that had been wafting through the air in the early morning are replaced by deafening, Zumba-speed beats and dance hall music most of the remaining day. The entertainment crew then leads water-fitness classes, dance competitions (twerking?!?), and ridiculous physical “Olympics” that completely dominate the space; meaning there is NO ESCAPE, even at the adjacently-located beach. You might think that you could just order a drink or food to “escape” despite the noise and crowds, but that would be assuming there was actual wait staff walking around who care enough to ask if you need anything. Which they do not. Food: Aside from a “food truck” on the beach (which I will get to in a minute), there is no available food service at either the pool nor beach. Yes you read that correctly: there is NO FOOD SERVICE AT THE POOL NOR BEACH. Seriously, what all-inclusive resort ON EARTH does NOT have a pool menu to order from? Instead, you are expected to LEAVE the outdoors area and visit one of two buffets one the INSIDE of the resort - which is so great when you have wet bathing suits….or visit the infamous food truck Ah, the food truck. Good luck…seriously. “Hi, can I have a burger?” We’re out. “A hot dog then?” No hot dogs today. “A chicken sandwich? You know, like it says on your chalkboard menu?” No chicken either. “A salad?” We don’t have salads today. “But it says you do?” We don’t. “Fruit?” Here’s four pieces of warm melon. Seriously, this “food truck” literally was “out” of nearly everything at all times, and the people working the counter seemed to not care one bit nor were they apologetic in the least. Which brings me to the restaurants. Good lord. The main “buffet”, Miranda Hill, wasn’t bad. It had a decent enough selection (if you’re a staunch meat-eater; god forbid if you’re a vegetarian you might actually starve), but after 3 or 4 meals really it just becomes boring. But the rest of their so-called “award winning” restaurants? Garbage. GARBAGE. Think cafeteria-quality on fancy plates. Not only is their “selection” dismal (maybe half a dozen entrees to choose from), EVERY place we went to was also “out” of at least 2 or 3 entrees, or in some cases decided to simply not include the MAIN INGREDIENTS in the remaining options because they were “out” of those too (ie: a mussels dish that came to the table - you guessed it - without the mussels). And the quality? Honestly, 4 out of 5 dinners were virtually inedible - obviously repurposed concoctions from the buffet - as were the sad excuses for desserts. Drinks: At the pool bar, drinks were a joke. Every option was a mix of corn syrup, ice and fake and/or watered down, BOTTOM shelf alcohol; most of which I am convinced were mostly water-filled bottles (mysteriously even the “new” bottles arrived on the shelves already opened). To experiment, I went one afternoon ordering nothing but STRAIGHT gin (no ice). Not only was the flavor distorted (again, mostly water with a hint of gin flavor, and this is coming out of a Bombay Sapphire bottle), I drank 9 orders within 2 hours time and felt nothing. At one interior bar, I actually called out the bartender and asked her “Hey, is there actually any tequila in this?”, to which she just smirked and shrugged. The kicker, though, is they do offer “pay up” bottles for mid-shelf liquor - in which cases you can charge overpriced drinks to your room. I’m sorry, but wasn’t this supposed to be an All-inclusive, 4+ star resort? They actually did the same thing in ALL the restaurants; wherein if you wanted a glass of wine, you had either a nameless “red or white” to choose from, as the “wine list” was all for additional purchase. Pathetic. At many instances, again supplies at the pool bar were “out” - in the middle of the afternoon. They ran out of ingredients to make HALF the drinks on the board two days in a row, all before 1pm. Service and crew: Housekeeping were all very nice and polite, as were the very energetic entertainment crew. But approx. 8/10 wait staff, barkeepers, grounds crew and more? Miserable. Absolutely miserable Not a smile nor good morning to be had; not unless you say it first. They are visibly annoyed that guests have the audacity to be there, let alone need anything. I completely understand that Jamaica by and large is an impoverished nation, and as such these workers are likely not making a fair amount for the work they do or guests they tolerate. So really I blame this on Iberostar itself; pay your employees properly so they can put a smile on their faces and represent the brand you are pretending is better than it actually is. I could go on more, but it’s been a few days now since we returned and honestly I’d like to not dwell on the bad and instead try to remember as much of the good as possible. The only reason I am writing this review is in the hopes that others like myself might benefit from some truth versus advertising, and maybe not pin their hopes of a wonderful, relaxing, luxurious retreat on this sub-par property. Prior to this trip, I had ambitions of maybe making Iberostar my future go-to for resort locations. But after this experience, I think I need to cross the brand off my list.
Family Vacation 2019
Check In/Check out: Smooth overall, no delays. Staff was pleasant. Room was ready a little earlier than expected (3pm check in). Room: Very clean and spacious. I wasn't very fond of the shower as it appeared to be a little outdated/grimy. The one thing I absolutely did not like was that you could not leave the sliding the door to the balcony open if you wanted to without the floor in the entire room becoming wet. I visited Jamaica end of May at another resort and this did not happen then; not sure if this time it was more humid. The other thing that was odd was that the bedding felt humid as well. We all noticed it. Food: I think with any resort, you have to keep an open mind. Simply because it's listed as a "Steakhouse", doesn't mean you should expect Morton's type steak. If you are a picky eater, you are better off sticking to the buffet. 1. Specialty Restaurants: Wasn't pleased with at all. I visited only 3 and then chose to stick to the buffet only. We had reservations every night and did not take long to get seated. However, the wait to actually get the food once ordered was pretty long. We ate at Jambalaya, Aunt Ruby's Steak House and the Asian place. The wait to get our meals at the steak house was ridiculously long and it's only outside seating so it was kind of uncomfortable sitting in the humidity just waiting for food. The apps at the Asian restaurant were good (sushi, spring rolls) but the actual meals were not. My salmon had A LOT of bones. My children were not impressed with the General Tsao basket as they were expecting General Tsao chicken that they eat in the states. Buffets: You cannot go wrong with the buffet. There was a wide variety of food and it was all pretty good. Also, we got a table quickly every time we went for breakfast, lunch or dinner and it negates the waiting at the specialty restaurants. Food Truck: not impressed at all. Actually, I'm not a fan of food thats precooked and sits there. All of the burgers, sandwiches are pre-cooked and sit there in a warming bin. The wraps are about the size of 2 fingers. The only thing that was decent at the truck were the french fries. I gave this resort 4 stars because it by far was the most entertaining. The entertainment staff did a great job keeping it lively and engaging everyone on the pool deck. The staff in charge of the kids/teen entertainment were also very present and made sure to get the kids involved. While I'm sure that there is entertainment at many resorts, I felt that the staff here made it a point to walk around and get to know the guests and get them involved.
A Wonderful Vacation!
I was somewhat skeptical about what to expect having read some disappointing reviews, but now not convinced they were speaking about the same place. We arrived a few hours before we were able to get into our room. Our first impression was entering a spacious, beautiful sparkling clean lobby. After officially checking in 4 hours early, we were given wrist bands and told we were able to eat, drink and swim immediately. I have never experienced such a cordial staff which includes everyone from the people assuring the hotel sparkled to the manager.The entertainment staff was so engaging, friendly and warm. The staff at the restaurants including the hostesses, the food preparation staff and servers were all superb. The staff at the water sport shack were consistantly helpful and accomadating. They were very strict about the weather conditions and would curtail some activities to assure safety. Our room with a balcony overlooking the ocean was breathtaking. Hopefully we will be able to return again !