General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March 1st,2020 to April 30th,2020 will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st,2020 to April 30th,2020-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5419 reviews
Wedding Holiday Could Have Been Better
We were at Rose Hall Suites for a wedding last week. there was a total of 22 for the wedding. While the resort itself was very nice and staff for the most part very helpful we did have some issues. 1. How does a resort run out of beer on a Sunday afternoon? This happened to us on the second day on the resort. 2. The Wedding - dinner was fine but again they ran out of beer for the guests at the wedding. They also stopped the music before the 10 pm deadline. We found this very off putting. A-lot of money was paid for the wedding and it seemed this was just a ploy to end it early. The 3rd issue with the wedding was a glass was broken on the dance floor and all 4 staff at the party stood there and watched while the BRIDE cleaned up the mess. The did not even provide a wet cloth - we had to use our napkins. 3. Chukka Tours totally stole a day from the group. The groom wanted to book a catamaran cruise and went to the Chukka Tour Desk in the resort. They sold him on a 7 hour Dunns River Falls Catamaran Cruise excursion. He was assured that the bus ride was no more than 20 minutes and that we would have our own bus. The bus ride was 1 hour 30 minutes and we stopped and picked up other people on the way. The actual time on the catamaran was maybe 1 hour in total including to a nd from the falls. We were then rushed through a dinner at Margaritaville and then back on the bus! We spent 45 minutes at the falls, 15 minutes snorkelling right of the shore where all of the boats come in and then another 25 minutes after the falls in which we paid the captain of the boat an additional $100.00 to do another loop in the bay where we dock. We were away from the resort for 8 hours and spent 4 hours on the bus. As the Chukka Tours Desk is part of the resort we feel that they should take the blame for this. If the person at the desk would have been honest about the drive we ould have booked a different tour. EVERYONE in the party (16 people x $120.00) feel that this was nothing more than a cash grab. The resort itself is very nice and is a good value for the money - the reason for the 3 stars rests solely on how the tour desk deceived us. I think if you look at all of my reviews you will see that I am a very fair reviewer. This is not an angry rant.
Best vacation ever!
This was our first time vacationing in Jamaica and this resort has exceeded all our expectations. From the bellhops, to the rooms, beach, pool, food, service and entertainment. The rooms were exceptional, we had an amazing ocean front that was both spacious and flawless. They were cleaned twice a day. The pool was perfect, waiter service constant, we never had to wait to order drinks. The beach was clean, same with waiter service as at the pool, never any issues getting loungers or having shade availability. For kids they have a water park and lazy river that was loads of fun!! If you walk over to the iberostart beach, they have an awesome ice cream parlor with very tasty ice cream and fresh made crepes. Coffee shop in our resort was a great touch! We love coffee and this was delicious starbucks like drinks with sandwiches, and tasty pastries for snack/ morning and evening run. Food was delicious in every single restaurant, from gourmet, to steak house, Asian, Italian and French. Now let me get into service as this was what stood out the most. We were there with 2 kids ages 7 and 1. By the 3rd day every person knew our names especially the kids names. No matter where we went. I have to give a special review for some of the staff that stood out. Moises, he was the most attentive, kind, friendliest person that we've encountered in any establishment that we've been to and we've been to a lot. This man made us feel like family, he went out of his way every single time to make us feel at home. Every resort should have a Moises! Shane the waiter stood out as well, he was amazing in every way to a moment where my 1 year old was acting up in the restaurant and it was our last night, Shane held him and tried to make him laugh even took him for a short walk so that we can enjoy our dinner!! Entertainment, Chrisann, Pineapple, Tiny Supermario, Carlos, Tiny, Montana, Suzy, Camoy, Alrick and Troxie thank you for entertaining us and our kids from morning to night! We went in an off time and there were barely any kids there for my 7 year old to play with. These amazing entertainers did not let her be bored for a minute nor us to be frank! The shows were exception, Michael Jackson show was the best we've seen yet. Thank you, thank you, thank you, we will definitely be back!!!
We came to this resort for my birthday with my boyfriend, my sister, and some of our friends. I have previously been to other iberostar locations and loved it which is why we chose this one. We were blown away. The resort itself was very clean and accessible. When they say all inclusive, they mean it. They have ice cream shops and coffee shops that were included where I’ve been to other resorts that you had to pay extra for that stuff. So we were very happy. Not only was the resort itself amazing, the workers were out of this world. Every single worker was always happy and extremely helpful. You never pass one person without them saying “hello”. The entertainment team in general were incredible, they played games at the pool and on the beach all day long. Games for kids, and games for adults. They would talk to guests all day long and they really wanted to get to know you. Multiple of them including KiKi, tiny, Susie Q, pineapple, peaches, Carlos Montana would remember your name, they would y’all to you like a friend. It was very welcoming. They were all amazing. The shows at night were always a blast too! The talent is incredible! We were SO pleased with our whole trip and will be back for sure!
What a GEM! First time to Jamaica and was a bit anxious after Beaches in Turks. Everything from the check in to check out was PERFECT! The hotel is very compact. All the ammenities and the beach is easily accessible (for people with restricted mobility). The grounds are very well maintained. The rooms are clean and spacious. The staff is very friendly and attentive. Delicious food and great variety. The beach is white sand and turquoise water but quite a bit of seeweeds in the water especially close to the shore. Also beware of sea urchins (bring footwear or snorkeling masks to identify them). The nice thing about the beach is not crowded at all, lots of palapas and beach chairs, warm and still water despite a windy day. Wonderful stay overall! Thank you Iberostar team!
Such a great vacation
My family and I stayed at Iberostar Rose Hall Suites Feb 2019 and we had such a great time. Gleanise serving drinks at the beach was such a sweetheart, she made us feel like family! The entertainment group was also awesome, they made a big effort to make things lively and fun for everyone. Food was amazing, we were never worried to eat anything. Jerk pork on the beach was so good. We always like to try different resorts, but after our stay here we actually want to return again this winter. We hope to see everyone again soon!