General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY:
IBEROSTAR HOTELS AND RESORTS is a family oriented environment.
Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management
reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5232 reviews
Irie Mon! Iberostar Rose Hall Beach.
This is about the 11th year we have stayed at an Iberostar Hotel...so we know what to expect...and this one didn't disappoint either. Iberostar Rose Hall Beach is Located about 20 mins from the Airport...and is ideally located on a nice stretch of beach along with Iberostar Suites and Iberostar Grand in a very secure gated complex. Huge Spacious Lobby Area with Lobby Bar, Pool Tables, concierge and tour desk, lots of seating areas and a Breezy terrace to look out on the Blue Atlantic Ocean. After Check-in you are directed to meet with your concierge who will help you book the A La Carte Restaurants and invite you to a Breakfast Presentation over at the Suites. All Staff we interacted with, where extremely Nice and Welcoming. Shout out to Miss Christal and MIss Deagria for Excellent Customer Service over and above. Big up to the Lobby Bar Staff...who make the Best Drinks. Ask for an Ice Coffee with something extra.:) Don't forget the must try Bob Marley Shooters. Thanks Ms. Patricia. Excellent Blue Mountain Coffee as well. Dining room staff work very fast and efficiently to serve guests and put a smile on your face with singing or making sure your needs are attended to. The Hotel contains many amenities like an Ice Cream and Crepe Shop with wonderful staff. Ask for the Nutella Crepe. A small Casino with a few Slot Machines next to a couple Shops and Sports Bar are located on the first level along with a couple of the A La Carte Restaurants and theatre room where nightly shows take place. We ate at the Japanese and Cajun Restaurants. Food was well presented and tasty. The Buffet Restaurant has sooo many options to choose from for Breakfast, Lunch and Dinner. Not too many Activities take place throughout the day like we are accustomed to at other Iberostars...but this provided the opportunity for a relaxing vacation. Not many Vendors bothering you throughout the day. Nightly shows begin at around 9:30pm. We had the pleasure of watching a very Energetic Steel Pan and Break dancing Group called Silver Birds Steel Ban...i believe. WoW!! Also, one night there was a Beach Party...great Reggae Band played whilst we danced on the beach. After the shows you can grab a golf cart ride and head over to the disco at the Suites Hotel...nice venue with bar and live DJ's. Hotel provides a shuttle to a small Shopping Plaza about 10 mins away...I found prices quite high. Taxis are extremely expensive in Montego Bay. But we took one to visit Whitter shopping Village (where the prices were more reasonable) and to Scotchies Restaurant for some Jerk Chicken and Festivals. This wasn't our first trip to Jamaica so we didn't do any excursions on this trip. I also had the wonderful experience of golfing at the White Witch Golf course. A very challenging and well laid out course. Cost about $175us when you include Taxi back and forth, green fees, Club rental and mandatory caddie charge and Tip. Star Friends are very energetic and friendly. Cupcake ( i still waiting for my Hat and Tee Shirt :)) or the bottle of Rum :) for winning Ladder Ball. Macaroni big uppp..Sting Ray .... some of the ones we met. The week went by soooo fast!! Hope to return soon!
This was my first time at Iberostar and from checked in to checked out was awesome. Firstly I want to say thanks to Marica at front desk for her remarkable interaction with me and my husband for all the information she gave to us.Secondly the food at all the resturants was delicious and the staff there was very professional.My romatic private dinner on the pier from guest services was well orchestrated and thanks to my waitress.Can forget our daily activities at the pool "yea man" Richard and String Bean at the bar pool were alot of fun.Our room service was 100% everyday,everything was clean,the grounds was well kept and overall the staff were very welcoming and friendly.Thanks Iberostar for making my 30th B'day so amazing with my husband doing his part of course its the most memorable moment I ever had oh dont forget the disco it was the bomb.I will visit again Thanks to everyone.
Did not meet standard
First there a couple of outlets that where not properly connected to the wall and were falling off. I have to request that to be correct. The cleaning service was very late. We spend the day out and by the time we went back to our room (around 2:00 p.m.) our room still had yet to be cleaned. When I called down to reception I was told that they allow to the room to be up until 5:00 p.m. Being an African American I was shocked to see that there seemed to be instances in which we were treated differently than the white customers. One particular instance was with a bartender who seemed very friendly to a white couple sitting next to me and my husband but didn't offer us much conversation. And then we watched as he refilled their glasses (unprompted) while we had to constantly request refills. I also experience another instance in which while at the pool a server took my drink order and then proceeded to take the drink orders of some white women in front of me. When she returned she gave the white women their drinks and completely walked by me without giving me my drink (even though she took my order first) and my husband had to chase her down to get my drink from her. I going to assume that maybe it was the assumption that maybe because I was black that I wouldn't give a good tip. But quite to the contrary I am great tipper and will do so if the service I receive is satisfactory. No all servers were like this but a few were and it rubbed me and my husband the wrong way. I also didn't like that while were there (May 26-29) they didn't no serve any oxtails at the buffet lunch or dinner. Many people were looking forward to it and they never served it. That was EXTREMELY disappointing. Also, the beds in our room were extremely uncomfortable and too hard.
We booked our annual Anniversary trip through #beachbumvacations and our agent Lisa did an excellent job setting things up for us. However upon arrival we were refused early check in (30 minutes) but this seemed calculated as we were immediately swamped by concierge staff trying to sell upgrades and club memberships. We upgraded our room to ocean view and bought the star prestige package for a total of $900 extra dollars. We had to literally ask for every amenity that was supposed to be included in the upgrade. I had to go to the front desk to get beer as they refused to stock more than 2 beers. The star prestige package requires you to go to another hotel to take advantage of the premium drinks which wasn’t explained upfront. We spoke to guest services, management and staff daily and finally gave up. With the upgrades we intended to increase our experience but it failed. The poolside and entertainment staff were excellent but it stops there.
Clean, average property. Three properties side by side: this one is the cheapest, middle one is more for families known as the suites, and finally the last one is the grand which is for adults. Went for a wedding and the couple seemed to be pleased with the resort. Beach area for this hotel needs new chairs and some clean up, so used beach area on the suites side and there was no issue but another wedding guest tried to the next day and said security looked at their wrist band and said no so I guess it depends on your luck. They for sure won’t let you on the grand’s beach as there seems to be more staff looking to make sure you have the correct wristband. Food was mediocre but as to be expected for average resort quality - fair amount of a la carte choices. No real issues to report, however another wedding guest who stayed a few extra days said that the air conditioning stopped working for the rooms and took them a while to fix it (over a day) so they had to deal with the travel provider to get some sort of a discount.