General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Student/Youth Group Policy - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5795 reviews
New ala cart
We stay at this resort every year. I am always welcome to change, but when it comes to food, If it's already incredible.... The Jambalaya was better meat than the steak house, and is now an Italian restaurant. Spaghetti was too crunchy, bacon was burned, and overall food, horrible. Please bring back the Jambalaya
Our Wedding and Honeymoon
This was the best decision we ever made. Our wedding was absolutely beautiful and amazing! Our coordinator Vanassa was very sweet and extremely helpful. She was with us the entire day! We couldn't have asked for a better coordinator and assistant, JadeAnn. As the bride, I went and got my hair test and hair done at the spa. These ladies are amazing!!! I was blessed to have Chantele do my hair for my wedding and she did a phenomenal job. That hairstyle lasted all week Haha. There were so many beautiful, smiling faces everyday. Christopher, making us omelets every morning, Kimberly always greeting us with a smile. Shavana, making sure we were satisfied throughout our stay. Caustant was a sweet spirit, he went above and beyond to make sure we were happy. During our romantic dinner he provided live entertainment Haha and really made sure we enjoyed ourselves! His Supervisor Mary was very sweet and helpful as well. Our housekeeper for room 2425 was the sweetest person ever! All of the bartenders and wait staff were amazing!!! Patrick, Santino and the list goes on!!!! I wish I could remember all of the people who made this such a memorable vacation!!! We were treated with so much love we will definitely return!!!!
My boyfriend and I visited for a friend’s wedding in October. Overall we loved the resort. Great food and beach lunch spot with great jerk chicken and pork and other food. The ice cream shop was another favourite. The entertainment team always made sure we felt included and that there were activities to participate in. Shoutout to Angel, sparkles, romaine, Maurice (unsure of spelling but he had two puffy hair buns and always checked up on us), and all the servers were lovely. Clean and safe. Beautiful beach and pool. Thank you for the relaxing holiday. Brook and Jad
2nd Time this year.
We were here in May but then saw a really good price and decided to re-visit in October. There was a reason for the lower price. The Main Buffet was closed and under renovations, the Theater Room was also closed. Breakfast, Lunch and dinner was at the Beach Restaurant. Some inconveniences and flies, but not bad overall. The Hotel and Grounds are always kept in great shape and very clean. Not much activities during the day like other Iberostars we have visited. Here, they usually have 1 activity by the Pool and one on the beach during the day. A La Carts were disappointing. They changed the Cajun Restaurant to an Italian themed one....offering pretty much the same fare that you could get at the main buffet. The Japanese one provides an entertaining atmosphere, but the food is just Sushi for appetizers, for main there is fried rice, vegetables, with a choice of 2 meats (chicken, shrimp, salmon, etc.) the salmon was good. The Steak house was just OK... the chef offered us Jerk Shrimp specially made for us...that was delish. We had the opportunity to eat at the SUITE's Steak House and that was much better than the BEACH's one. Oraine, Lenkoy were great waiters. Lenkoy goes out of his way to serve. Thanks for the Scotch Bonnet pepper!!! :) Last day of our stay we had some house keeping staff entering the room unannounced when they thought no one is in the room, and calling the room to say good bye and that they are going to miss us....even though we had never interacted with them. Not sure if the ones entering the rooms were looking for items left laying around or looking for hand outs. Be careful with your belongings. Lots of concierges at this hotel. They book your A La Cartes and offer you a "free breakfast" presentation. They all seem nice. Stone, Shondah, Marcia...big upppp. Lobby Bar is a great place to hang out and get some great drinks with some live entertainment in the evenings. Check out the Sports Bar too. There is a Free Shuttle to the Shoppes of Rose Hall. They have some good Jewellery shops there. I picked up His and Hers RADO Watches at a great price. Not sure if i would return to this hotel...maybe will try the Suites or Grand next time.
Started the day with mimosas and a beautiful breakfast on the veranda. Service was impeccable, food varieties were extensive. Honorable mention to Faby-Ann who made the most delicious omelette for us and Lenkoy who had remarkable service and personality!