General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY:
IBEROSTAR HOTELS AND RESORTS is a family oriented environment.
Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management
reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5478 reviews
Hotel exceeded expectations especially for price paid, all staff members were genuinely friendly and helpful, nightly entertainment were good,performers gave their all, our room was clean, well kept absolutely no issues, beach water is good, calm and no rocks. Food selections are okay and I would say improvements needed with having more authentic Jamaican foods, staff at the reserved restaurants certainly not enough. Overall if you can obtain at a good price you wont go wrong. I would recommend staying on this side vs the hip strip location side.
go ahead and go already ...
First … all the really negative reviews for this place are based on two things: the first is your group size and the second is your expectations of things being just like home. Get over yourself and enjoy Jamaica and understand that with large groups something eventually goes wrong. Second … I’m going to start off this review with the negatives simply because there aren’t that many to honestly speak about. The most egregious negative is Room Service. The very first thing you need to understand is that their room service is horrible. It is the worst I have ever experienced. This for me is significant as I’ve gotten cold, frozen and burned room service before but I ordered room service as 9pm with the understanding that it would take up to possibly 45mins to receive my food. I never expected my food to arrive TWO AND A HALF HOURS LATER. Speaking with members (more about membership later) it seems that room service is Iberostar’s weak link in their chain. Some other minor issues within their control are: 1. Bathroom amenities. Simply put, in the Beach its low quality stuff there so I was glad I had my lotion, shampoo etc from home because from the scent to texture, I was unhappy. 2. Bag Check. There is no system to secure you belongings. If you happen to arrive early as we did, your bags will be left in the lobby area unwatched unless you sit there and watch it. I arrived at 10am and check in is not until 3pm. You either trust no one will steal your things and go sit out on the beach or the pool or partake in the buffet. 3. Lack of seats on the beach. Because members can float between the three properties, there’s a lack of chairs on the beach after a certain time. I’ll write more about this when I talk about membership. 4. There’s an upgrade (The Presitge) that’s only available for three consecutive days for $40. If you plan like me, you don’t have three consecutive days to take advantage of this but if you didn’t pre-plan, jump on this!! Especially you couples on honeymoons or on a break from the kids…it’s well worth th $40 for some pampering. 5. The AC doesn’t go lower than 20 celcius (68 Fahrenheit)… so on the days its hellishly hot outside there’s little relief outside of a cold shower. The issues out of their control: 1. The mosquitoes are plentiful so either pour some repellant in a 3oz spritzer or buy a can. I prefer to bring my own because outside of the US I don’t know if the chemical allowances are the same 2. The pool bar area can get kinda frat party-ish and or ghetto fabulous and loud. It’s vacation. Ok the good stuff. If you have an inner hungry kid like me (I actually call it My Inner Fat Kid) you will LOVE the food situation. They have all the standard Caribbean food fare from Jerk Chicken to ackee and Saltfish. Oxtails, Jerk Pork, Boiled Banana, Porridge and Bammy. Whatever you’ve heard of or remember from child hood, Iberostar Jamaica I think has captured the spirit and soul of Jamaican cuisine without “Americanizing” or watering down anything. You’ll love the deserts and other extra’s they’ve managed to toss in. If a fruit bears juice, they have managed to squeeze them all (well except cherry juice but upon request for my smoothie some cherry juice was on site). All the food is properly labeled and if you have a preference for how well done or not you want your beef, each station as an attentive chef there to assist. There’s also a manager there as well to get things done without worry. There’s a cold bin with ice cream in the buffet but do yourself a favor and walk over to what is a real hidden on property gem … THE ICE CREAM SHOPPE with all the good flavors and creppes and coffee’s. I pre-booked my transportation with JTL (Jamaica Tours Limited) and will do a separate review of them) and easily got on and off property. Wifi is a plenty. In every room, stall or corner, wifi is readily available even during high peak hours. OF SPECIAL NOTE: I saw many persons in wheelchairs so I am going to assume there’s decent accommodations. Some pointers: The beach gets full quick so you may want to wake up early and grab your spot. Breakfast is at 7am but there’s a continental breakfast laid out by 6am near the lobby bar to nosh on. At 7, go get breakfast. Ask for any off menu items. Some things are not out because it’s not widely taken or eaten, but ask…there may be a pot of something in the kitchen you you may e asked to give them a moment. The bartenders are bartenders… they can make your drink. I asked for a lemon drop and got a lemon drop…not the Lemon Vodka that’s listed on the drink menu. I was so pleased. Lastly, the average weekly wage is 60 Jamaican dollars per week … find a staff member who seems attentive and hit them with that American $5 tip. That’s 674 Jamaican dollars! Sales Pitch (membership): In short, it’s a good deal. I didn’t buy in because my money at the moment is that long. If this wasn’t an “I deserve this treat and will deal with the bills later” trip I would definitely buy into it. They try various ways to meet you but truly aren’t pushy about it. But here is where being a member has its benefits: The suites and the Grand have OUTSTANDING amenities. Members get to float to each property that’s under their membership grade (and why Iberostar Beach is packed) and have certain outdoor amenities (like the prestige) readily available. Overall: Excellent with those few minor bumps
Most incredible experience
My now husband and I decided to do a destination wedding and after searching for over a year we found this all inclusive resort (with help from destinationweddings.com). We had a group of 18 join us! The resort provided wedding planners for us and they were absolutely amazing! Willing to work with us and communication was awesome! Our wedding was everything we dreamed up and much more! We did a beach front wedding, but they offer different locations! I could go on for days about the wedding but if a destination wedding is something you are looking to do, this place was beyond incredible! The resort and the staff were amazing! Everyone was so friendly and always saying hi! There was something for everyone, and it just seemed like the food and drinks were non stop! We did a few of the excursions, sunset booze cruise was our favorite! My husband and I are already planning an anniversary trip back here and can’t wait!! We will probably stay in the adult only side because we won’t be bringing the kids, but we also didn’t mind the suits either! Can’t wait to be back and highly recommend for vacation or for wedding!! Oh, Arlene in the spa did my wedding hair and she did amazing and is the sweetest!
At arrival it was my understanding and was told by the booking agent that once you have a room they dont charge you extra if a person was to stay the night as they dont have any policies online or on any booking sites turns out to be different they tried to charge double the room amounts . The ladies at front desk were very rude about it and was not helpful at all. The rooms are very outdated and falling apart.the food is bland and boring same things repeated every day. As for security they tell the taxi drivers to charge you ridiculous prices I think that may be because they will be getting a cut from it got charged 5000jmd to do a 10 minute drive when a local taxi driver that wasn't in contact with the hotel charged 250jmd. It says water sports included turns out you have to pay for them the beach wasn't the best comparing to other hotels I have stay in Jamaica I can actually say holiday inn was better but yet has less star reviews than iberostar. This hotel is not worth the money they charge you extra at any chance possible staff are rude unfriendly the security are rude . Worse birthday stay not worth the money go somewhere else this hotel is a scam . Cant wait for check out day.
Our family, three generations, visited this resort last week for a last hurrah before school starts. Grandparents, parents, and teens traveled together. The resort is beautiful and the grounds are lovely. The people and staff are the true shining stars though - warm and welcoming with constant smiles. While food is available 22 of 24 hours in a day, it was fair quality and everything tasted about the same. The sit down restaurants still had some "buffet" style to them and the reservation process is terrible. The drinks were always flowing but not well made with rum just poured on the tops. Our favorite bar was the lobby bar where we played cards, listened to music, and enjoyed the family. Rooms were well stocked and suitable for families. They were also quiet and COLD!! We were fortunate to be here for Jamaica Independence Day and it was the highlight of our time! So fun and learned a lot about the culture and people. Overall - we enjoyed our time.