General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policies - Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5892 reviews
It was my first time doing all inclusive and I loved every bit of it ,The entertainment team was amazing they really killed it. My concierge Tashalee made my stay extraordinary one she made all my reservations and we also met Sheena and Suelyn who were most courteous the front desk team was friendly and efficient definitely coming back
Girls weekend experience
Traveled with a group of 8 ladies for the holiday weekend. We were all so excited to be away , upon arrival our we found that our rooms we requested were not all together as we initially booked.. several of the girls waited 3 or more hours for their rooms to be ready. I was stuck in the elevator because the power went out on way to room. The air conditioning was not working in my room I had to ask 5 times for maintenance to repair. Perry & Nichon came to repair AC and were so nice. Also had an issue with the door keys after walking several times to front desk 3 new keys later, that still not work Wheeler from Maintanence walked past me in hallway and stated that it was the batteries in the door lock 🤦🏼♀️ He changed them and they keys worked perfectly. Bar ran out of Vodka and top shelf alcohol was $8 a drink. For an all inclusive I would have thought that would be included or an option to upgrade. No one offered anything at checkin they barely explained when we asked any questions. Keep in mind as all this was happening I continued to discuss with front desk they never offered anything to makeup for all the issues. I felt as though they need more entertainment at this resort String Bean & his staff did a great job at the pool but it wasn’t enough half of the time there wasn’t music playing. We were very fortunate to encounter the lifeguards, one of us needed first aid while at the pool and Jeran was amazing! He immediately got ice and bandages. In the evenings the restaurants were not what we had expected the best was the Japanese Steakhouse. Then we would leave dinner and head to the bar to see Andrew he was very entertaining and kind to all of us! As we all discussed places we would visit again although we made a few friends there we would not come back to this resort again. Thank you to Lisanna, Andrew, Jeran, Delton, Sparkles, Nichon & Wheeler for taking care of things that obviously the other staff members could not be bothered with..
Cons: Our room wasn't available at the advertised check in time. The food was less than desirable and was almost exactly the same menu everyday. Worst of all, they kept running out of vodka. Also, the beach was unconfortable because of all the "vendors" selling their souvenirs which was a cover for other "stuff". Pros: Unlike most hotel gyms, this one had lots of equipment which was great for this gym rat. However, they open at 7 and one morning we had to wait 20 minutes for someone to open the gym. If you're looking for a budget friendly place, Iberostar works but expect rail when they don't run out of it and be leery of the beach.
It was our first time in Jamaica and we enjoyed it..Our Concierge Tashalee was the best she took care of everything for us.. We also met sheena and shonda who enhanced our stay..The front desk staff was friendly and we loved the food definitely coming back. Next time we are coming we will try the other property we love Iberostar❤️❤️
Christoff made sure we got a very nice and spacious room and Trudy Ann and Sheena provided us with great service. Everyone here is so respectful and great amazing energy throughout the resort. The resort itself is beautiful but cannot stand without the amazing employees. We are definitely coming back next year! Can’t wait to see you all again!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319