Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Perfectly situated on the beautiful white sands of Playa del Carmen, this deluxe 24-hour all-inclusive resort is a lovely tropical paradise. Featuring lushly designed landscaping, Iberostar boasts comfortable guest rooms, four swimming pools and an array of upscale facilities perfect for everyone: singles, couples and families!

Location

Playa del Carmen - On Beach
Cancun International Airport (CUN) : 37 miles

Property Information

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Spring Break Groups Policy - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6741 reviews
  • 5.0 star tripadvisor rating
    We Love this Resort.

    We have been there many times and bring our friends who LOVE this spot as well. They will be repeat visitors as we are. The food is Delicious and the Servers are all very good. The beach is amazing to swim in and you can walk to Playa De Carmen along the Beach 1/2 hour each way if you walk at a good pace. The Beach Bar is fast and Bartendars are always happy to serve you a Fantastic Drink. The music in the lounge is relaxing before and after meals. The Shows are OK if you haven't seen them before. The Front Desk and Public Relations Person are Fabulous. The alternate walk through the Jungle (not really a Jungle) but it's shaded and lots of differant wild life to stop to watch and relax listening to the waterfall. Just such a nice touch. They also offer Massages on the Beach or Jungle. Our friend had 2 massages one Beach one Jungle and enjoyed it very much. We are going back in January to celebrate my Birthday with my In-Laws. They can't wait to return to Iberostar Quetzel. I'm sure you will too! Bravo to all the staff. See you in January!

    Dec 09, 2019
  • 5.0 star tripadvisor rating
    Thank you Enrique and Missy! ❤️

    Just returned from another wonderful PDC vacation. This was our 3rd time at the Quetzal/Tucan and it was once again perfect. We were meeting family from Georgia this time. I requested close rooms and Missy at the front desk along with her manager, Enrique were able to accommodate our wishes. We had fabulous ocean front rooms that were very close together. Thank you so much both of you. The hotel is beautiful, grounds are immaculate and food delicious. You simply can’t go wrong staying here. Staff are all behind d amazing. A special shout out to Nelly at the pool bar and Alex on the Star FriendsTeam. They really helped make our vacation special.

    Dec 08, 2019
  • 4.0 star tripadvisor rating
    resort right in the jungle

    This was our 2nd stay at an iberostar hotel. The Quetzal meets and excedes all of the Iberostar standards. Every single employee (and i mean every singe one) was more than friendly and helpful. Here are a few employees who went above and beyond: Alex, Adrian, Diego, Gustoff, Rubi, Angie, Paola & Isabel. Christian who was in training and played an enjoyable game of bingo. Bum Bum" one of the chefs & Aplonio another chef. First I will give you the not so good things then i will shower you with the great things. MOST IMPORTANT: There are no electrical plugs close to the bed. I recommend bringing a dual charging outlet, (there is one in the pictures i have included.) The hotel is about 1 hour away from the airport. The beach & ocean have no sea shells. We tried to snorkel a few times but it was very windy and i think because of the lack of sea shells there was nothing to hold the sand down when the waves come so there was very little visibility. If you want beach side lounge chairs with shade you need to go really early like 7. We had dinner at the steak house one night and we were not very impressed with the food. The steaks were very thin, the baked potato is really a 1/2 of a potato. The desserts were by the salad bar and were very small. (like the desserts on the buffet). When you check in you may be given a certificate for a free pair of earrings or some other piece of jewelry. Make sure you do that right away. We did not and tried to get the earrings on the day we were leaving but the voucher states that the jewelry will be delivered to your room the day after you request it.So we lost out on the offer. Lastly, you are actually in a jungle, so expect wildlife. Now for the great things.. You are in a jungle with wildlife. The first morning i opened my 1st floor patio curtains and there was a peacock sitting on the ledge. We saw monkeys, tortoises, lemurs, flamingos, iguanas, peacocks & peahens, beautiful butterflies, swans and a little brown rodent whos name i have yet to figure out. Every meal at the buffet was fantastic. There was some sort of seafood at all the lunch and dinner meals. A very large variety of foods, desserts and fresh baked bread. (Although I could only find margarine no real butter). Each night there was entertainment in the lounge. The pool is huge and curvy. There is a swim up bar and a small shop that sells pool floats and other stuff. There are a lot of activities some easy and some not so easy but all are fun to watch. You are a short taxi ride from a great indoor/outdoor shopping area. Most prices of in pesos, if you have a smart phone you can ask it to convert from pesos to whichever currency you have on you. Would i go again definitely but i would probably set up some sort of snorkeling excursion instead of using the beach.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Avid Iberostar Client and Reviewer

    My son and I (Mike Sr. and Mike Jr.) have consistently stayed at Iberostar resorts for years and only think it is fair to review each of them after every stay. This was another excellent stay at Iberostar Quetzal. We arrived on 15Nov19 and were greeted by a true professional at the front desk. I believe she is a trainee, but acts as a seasoned professional! Her name is MISSY. She was very polite, helpful an outgoing! JONAS was there at checkout and was equally as professional! The resort was super clean and we were able to get reservations at the restaurants we wanted. The beach outstanding as usual...clean and staffed with helpful servers. Our room was nice...a/c worked well and the housekeeping staff did a great job making up the room every day. The shows were really good and as usual the theater is a great venue...the bar rocks there as well! Absolutely no issues to report, but if there were, i would certainly voice them. Please feel free to contact me with questions about this resort as MANY do. mstack2725@gmail.com

    Dec 01, 2019
  • 5.0 star tripadvisor rating
    First-Time Iberostar Quetzal Guests - We will return!

    First time visitors to an Iberostar property and we will return. Our large group spent one week at the Iberostar Quetzal and had a wonderful time. The property is very pretty, comfortable, tidy, well-run, and features a unique mix of jungle, pool, and beach settings. Location at the southern end of Playacar provides a more quiet and scenic beach setting than resorts closer to town (yet you can stroll into town very easily). Rooms were comfortable, clean, quiet, and spacious. The activities team (Aldo, Chocolate, Alex, Shannon, and many more) warmly welcomed all guests and encouraged participation in the non-stop activity schedule without being overbearing. Iberostar corporate/leadership should be very proud of this high-energy, kind, fun, and caring activities team. Dining options were plenty for our group. I highly recommend making dining reservations prior to arrival at the non-buffet restaurants. Good food quality, creative menu offerings, and a variety of options at all restaurants. The fitness center is well appointed with many class offerings. The staff at this property is a courteous, professional, hard-working, and customer-focused team. We look forward to returning to the Iberostar Quetzel and trying other Iberostar properties. Keep up the great work!

    Nov 29, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319