Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
Iberostar's Premium Collection: Welcome to a vacation that offers so much to do, yet also invites you to do nothing at all. Iberostar Punta Cana is the Caribbean setting of your dreams, complete with swaying palm trees and the clear aquamarine waters of the famed Punta Cana coast. And yet this resort also features every diversion imaginable, from refreshing pools to a Caribbean-style shopping street to multiple specialty restaurants and even a casino. Numerous activities are offered, or you can simply relax and enjoy the magnificent Playa Bavaro waterfront.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8076 reviews
Do not reccomend at all!!!
I've been to many all inclusive resorts and this resort does not compare to the others! Take warning! One of my favorite resorts is Iberostar Lindo/Maya in the Mayan Riviera. I believed that as a resort chain, Iberostar had a set of high standards. This is why I felt confident choosing Iberostar Punta Cana. Unfortunately, these standards were not met. Overall: Beautiful landscaped grounds and the beach is beautiful, but that does not make up for the poor service, very bad food, dirty and outdated rooms. Breakfast: Every morning the breakfast buffet staff runs out of glasses, coffee cups, silverware and bowls quickly! This happened every day! No one working was ever proactive to help with anything. There are more dirty tables than clean tables. Good luck getting someone to care and help you! If you want coffee good luck since they are usually out of coffee cups and the lack of proactivivity. Food overall: boring, bland and repurposed from the previous buffet. Staff: most act like they are being bothered and don't want to be there. A huge shout out to Olga and Damien for being unlike the others! You both deserve a lot of credit for going above and beyond, especially since you could easily blend in with the unhappy and unhelpful staff.
Couldbt be better, urrraaa BRUNO MARS
Never disapointed of this Hotel. ONCE again we hay the best Time in paradise We arrived and was all ready, the People Welcome us very nice with Good Cocktails and Good Environment In the evening the Animation team was very Entertained Thank You BRUNO MARS from the Entertainment Team for the Great Time and for being profesional
Best hotel BRUNO MARS
The best vacation once again in paradise We had the best time in the Caribbean Sea with the best weather ins great hotel with an awesome entertainment staff. The people are very friendly and the room were very clean, the shows were very funny and good quality. Thanks to the entertainment team specially BRUNO MAR
Worst Caribbean experience
Please steer clear of this resort...unless you don't want a vacation and are OK with rude service, terrible food, having to work for your drinks, towels, search an overcrowded beach area for seats, uncleanliness, confusing restaurant reservation system, broken telephones and TVs...an NO room service. The one saving grace is a helpful staff member, Damian, at the reception area. This resort has been the worst place I've ever stayed in and nowhere near the concept of "all-inclusive".
Iberostar Punta Cana - All inclusive - A difficult review to write.
I would be very surprised if this hotel is 5 star. There are 3 or 4 hotels in the resort and I suspect the Grand is 5 star and the others are coasting on their laurels. That being said I think there were some lovely aspects to the stay. Consequently this has necessitated a more detailed review than normal as it is not black and white but shades of grey. My take away is of Butlins in the Caribbean. Staff and service 5/5. Always smiling friendly approachable and accommodating. Great reception staff. Great room cleaning staff. Room 3/5. Very dated with fixtures. Torn fly screen. Mould in the bathroom ceiling. Terrible finish around the bath. Small SD TV running S-VHS from a satellite box. Nice balcony. Disappointing on arrival. Comfortable beds and very clean. Good cleaning service. Very thorough. Noisy aircon. Good large fan. High ceiling. Essentially tired. Needs a refurb. Minibar 3/5. Although all inclusive, stocked only with water, coke, diet coke, sprite and beer. Those are your choices. No snacks. Resort 5/5. Ground immaculate. Well laid out. Crazy main dining room with surrounding ponds and flamingoes. Food. Main restaurant. 4/5. Always a huge selection. Typically meats. Ommlette breakfast bar. Roast. Pizza. Pasta. Soup. Cold meats and cheese. Sandwiches. Salad. Fruits. Cakes. Fresh smoothies. The only thing I didn't like about it was that they deep fry everything. Including the bacon and sausages at breakfast. Speciality restaurants. What is unclear at booking is that you are unable to reserve directly. You can put in for what you would like to guest services and then you are allocated a date and time. Without exception they were all disappointing. Tip: You can order as many mains as you like. This is not made clear. Make sure you order everything you want. Hard rock cafe: 3/5. Tracey enjoyed the burger. Club sandwich was OK. My starter of breaded fried camembert (clone) was still frozen in the middle. Although Tracey's view was this was her favourite. Punta Cana steakhouse: 3/5. For me the most disappointing. Difficult to screw up a steak. Get good meat. Marinate. Season well. Sear on the outside and pink in the middle. Not that hard. However Punta Cana managed it. Poor cuts. Snotty manager. 40% of my steak was waste. We didn't stay for pudding. Mexicana: 4/5 For me probably the best. Great starters. Nice main. Plenty of flavour and spice. La Sibila: N/A. Allegedly gourmet. Dress code required trousers, shoes and shirt. At 31 degrees celsius continuously I couldn't face the thought of that. So we didn't bother going. The Pagoda: Stated as Asian. 4/5. Fellow guest left. Good starters. Very limited mains. Samey. Noodles and something. Beef rolls were good. The noodles were all cooked in peanut oil and that was the pervasive taste. The meat and vegetables were cooked in Maggi or something similar. Rice heavily salted. Beach BBQ. Great. 5/5. Every day a latin national dish prepared fresh. The carne asada was awesome. Food ready at 1pm. Always good. Paella. Columbian soup etc. La Marimba Beach Restaurant. 5/5. Shaded area with ocean view. Great for coffee and lunch. Also flame grilled food. Burgers. Chicken. Sausages etc. From 11 until late. The pool: 5/5. Huge. A number of large interconnecting pools. Plenty of access steps. Separate pool for the little ones. A lot of sun loungers. Pool towels supplied on a key system. Must be returned prior to check out. Activities: I won't grade this as they were not for us. To be honest it was a little 18-30 and we are 50. But everyday the entertainments team would put something on. Strangely popular with the latin guests. Of all ages. Lots of dancing. Beer olympics was funny to watch. Bars: 5/5. Lots of bars. All inclusive allows you non branded unlimited drinks and ice cream. Shirley temple popular AKA grenadine sprite. Nice soft option. Beach: 5/5. Lovely. Kept clean. Seawood and litter removed daily. Plenty of palm tree cabanas for shade. Clear bathing condition flags. On hand lifeguards and medical staff. Safe and clean. VIP area fantastic. Comfy cushions and beds with an unobstructd ocean view. Probably the only part worth the VIP upgrade. Entertainment: 3/5. Being a musician I heard a lot of Spanish versions of Bryan Adams, The Police, The Eagles etc. Sound engineering not good. No reverb. Local traditional music was good. One day the band had a female singer who was excellent. What was not good: Hard up sell on everything. Every day pushing on chargeable spa activities. VIP club. Star club. Then excursions. And so on. Relentless. Hanging around outside the restaurants at meal times to waylay guests. Drunken idiots smoking in their rooms repeatedly setting off the air raid warning decibel level smoke alarms. All night. Typically at the week ends when there is clearly some kind of local latin deal. The management did not deal with it. Nor would they let me. A trip to The Grand to experience the services became a timeshare hard sell that took 3 hours. Very intense sales process. Not labelled as such. As soon as we stated we were not interested in timeshare they didn't once use the term and it was only when the sales lady and her manager were walking through the costs at the end of the presentation (which at the top end was $90,000) that you could see that it was actually timeshare. Pissed me right off. Days of no sun. 1 day of thunder storms for us, but the whole resort revolves around the sun. We had one day of thunderstorm and there was very little to do. Not an issue for us as we read to chill. Summary: On the whole a good stay where you are forced to just relax. Paradise climate. No real history or places of interest and you live in a goldfish bowl resort for the duration of the stay. But it is safe. If that is your thing and you like fried food, then this is for you. As stated my lasting memory is Butlins in The Caribbean.