Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
Iberostar's Premium Collection: Welcome to a vacation that offers so much to do, yet also invites you to do nothing at all. Iberostar Punta Cana is the Caribbean setting of your dreams, complete with swaying palm trees and the clear aquamarine waters of the famed Punta Cana coast. And yet this resort also features every diversion imaginable, from refreshing pools to a Caribbean-style shopping street to multiple specialty restaurants and even a casino. Numerous activities are offered, or you can simply relax and enjoy the magnificent Playa Bavaro waterfront.
LocationPunta Cana - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
SPRING BREAK GROUPS POLICY: Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers
reservations. The valid period is March 1st, 2019 to April 21st, 2019. Spring Breakers are defined as Students/youth between 16
and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible
for the students’ behaviour.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical
damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7865 reviews
Ready to leave
Traveled to Iberostar Punta Cana for a friend’s wedding. I will say I wouldn’t have picked this place if it wasn’t already picked for us. But the reviews I read gave me some hope it would be nice. This is our 4th day here and I’m jealous of the guy that flew home today. Food: You are limited to the number of reservations you can make. So if you were hoping to sample all the restaurants you can’t! And the kicker is when you do get to go to a restaurant you’ll wonder why they are so stingy with reservations because the restaurant is 1/4 full. To be honest, the buffets (which are exactly the same) are probably better anyway. I ordered shrimp at the seafood restaurant and literally got 10 small shrimp on this giant plate and that was supposed to be the entree. Rooms: They’re ok. We upgraded to star prestige and should have just saved our money. Our rooms are in the very back of the resort away from the pool and beach. The star prestige club is located in the Dominican by the beach. It is the only area that is for the star prestige members and in order to get there, you’re either walking about 15 minutes or calling a golf cart. And there is no alcohol in the rooms. Minibar is just soft drinks, water, and beer. Some of the people in our group did get rum in their room. When we called about it, we were told it’s only for returning guests which we know is a lie because no one in our group has been here before. Grounds/Pool: Everything is slippery. It’s like walking on ice everywhere! One man in our group fell at the breakfast buffet and had to be transported to the hospital. Around noon my husband fell at the pool and cracked his head off the ground. The lifeguard came over and put ice on his head which is completely the wrong thing to do with head trauma. They made him go to the resort doctor who then had him go to they hospital. The reason the hotel gets two stars instead of one is because they did pay his hospital bill. My husband has worn nothing but tennis shoes since and has still nearly fallen multiple times. Final impression and reason for wanting to go home: Stingy, stingy, stingy. Do you want towels by the pool? You MUST have towel cards to get them (which we never got). Star prestige has towels but guess what? You can’t take them anywhere except for the star prestige area which is only in a small area and doesn’t include the pool. It’s hot in Punta Cana, want more than two washcloths in your room? Well too bad. (We’ve tipped everyday and still only two washcloths). Pay for the upgraded star prestige, doesn’t matter “premium alcohol” is only located in one spot. If you want to suck it up and pay for your own rum, don’t bother calling guest services because they don’t know the hours stores are open in their own hotel. We’re all trying to be nice for the bride but all 34 of us have many negative things to say. I never thought I’d be jealous of the guy that left vacation early! I just want to go home! Only three more days!
Wouldn’t go if it was FREE!
Red fin 620,205 Zillow 587,000 It was my worst nightmare from the second we arrived at noon to the resort. I reserved 3 pool view rooms more than 4 months in advance. Upon arrival, I was informed that one of The rooms I reserved wouldn’t be ready til the next day. And to wait to see IF anything else would open up. After THREE hours, we were placed in 3 rooms not together, and more importantly NO WHERE NEAR the pool view rooms we paid extra for. Our room smelled horribly like sewer. We were moved to another room. Even further from the pool. HERES THE KICK.. they had NO POOL! No one told us! That the the pool was under construction and therefore I paid extra for nothing. I DEMANDED a refund, but as I will continue to share, i was blown off. Next, I went to the desk and made reservations for only 3 (only allowed 3 per visit apparently!) restaurants for the week we were there. That evening, I was informed that reservations are not guaranteed, and all the restaurants were booked for a week! Please believe I went to all the restaurants that evening and they were ALL EMPTY!! Again.. LIES! I asked the young man at the guest services desk to speak to the manager and he said he was the manager.. LIES! I eventually got a hold of the actual manager, and he made a huge deal about “squeezing us in”.. the empty restaurants. The next day, we walked in the buffet and saw 2 kids that had obvious hand foot mouth disease. One mom informed us her child got it the previous day from another child. That evening all 4 kids in my family had it. I went into the pharmacy and there was a line of kids waiting for meds for the same condition. I informed the front desk of this epidemic in the hotel and she referred me to file a complaint with guest services. Again I was not taken seriously and blown off. I filed a report and the guy just said “ok we’ll investigate”. All that needed to be done is wipe down the tables, high chairs and chairs after consumption. My brother in law unfortunately caught it severely, and he’s been unable to return to work for more than 2 weeks. If that doesn’t show you how dirty this place is.. then this might, the rooms are disgusting, the food had hair in it MORE THAN ONCE!, and cherry on top? My room had cockroaches. Don’t let the pictures fool you. This is not my first trip to the DR, we go every year, but this is the first time, I wish I was home the whole trip! Couldn’t wait to leave. The ONLY good experience we had was interactions with the buffet waiters, incredibly friendly!
Family Trip - First Time
This was our very first time visiting Punta Cana. The hotel staff was extremely nice and helpful. We always ate in the buffet restaurant and Mignolia was our waitress. SHE WAS AMAZING! She provided us superb service and was good with my kids. There was one day I didn't have change for tip and I told her I would come back after I went to the ATM. She said a daily tip is not necessary what was more important is that we enjoyed our stay. The rooms were muggy that was the only complaint but we managed. Overall we had a great time and enjoyed the hotel.
Overall great trip. From the time I checked in, the reception area was very accommodating. Donald Jean answered all my questions and helped me tremendously. The wait staff within the buffet restaurants were outstanding! I enjoyed the facilities, the beach, the pool. All very beautiful and taken care of. The entertainment staff was by far my favorite. They made the trip so personable and truly a vacation. One of the staff, "El Negro" went over and beyond to make this a great vacation! My only concern would be the name "El Negro" actually! As an African American patron of the facility, I was a little offended that you all would call one of your staff members "El Negro", likely because of his darker skin. I am hoping you would consider just allowing him to use his actual name or a more appropriate nick name. Thanks again for a wonderful trip!
10 day trip turned into day 6 and counting of vomit and stomach bug!
While our family was thankful to have the time to spend together and the staff in the main buffets - Yanice in particular, and the waitress by the pool (Maria, I believe?)we would likely not return. We have been sick since the day before we left! 6 days in and still praying for an end to the vomit and diarrhea. We drank bottled water and what we were told was filtered ice water at restaurants, but still somehow ended up sick. We even used tape across our sink faucet so we wouldn’t accidentally use the water. Also while the buffet is appealing to the eye, the food options were less than exciting after so many days. Sit down meals that required reservations were serving almost identical food to what was available during the day at buffets. Food was left out far too long for anyone to safely consume, leaving flies and birds to land on it. By the end of the trip, the majority of our meals were packaged saltine crackers and rolls. Our room maintained a musty odor for the duration of our trip, but I had been advised previously that the humidity in the Caribbean often causes this, so we were able to tolerate it with a fan (we brought) and the door occasionally cracked. Staff was pleasant to deal with for the most part, a couple times of being redirected for simple questions like where to get more bottled water, or could I have extra wash cloths (a family of 6 needs more than 2). We did, however, enjoy or dune buggy excursion, but again, the stomach pains that set in shortly after quickly erased the fun we had.