LocationRiviera Nayarit - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behaviour.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4146 reviews
My family and I visited this resort this month for 5 nights. The customer service was above amazing, housekeeping constantly kept our room clean and organized, the bartenders at the swim up bar were extremely knowledgeable and quick! The beach was so clean, and the scenery was gorgeous. The food was incredible, a nice variety. My favorite was the steakhouse! My children had such a blast at the kiddy water park and kids club( I have a two year old and 6 year old). The kids club was amazing! They had different things to offer everyday; making tie dye t shirts, arts and crafts, they even took them to the kiddy pool themselves. They also would throw the kids plays and dance parties after dinner time. They provided a safe and loving environment the entire time as well. I also noticed that majority of the staff spoke English which was very nice. Best resort I have been to in Mexico by far!
My husband, daughter & parents just returned from a wonderful 7 night stay. There were (as anywhere) positives and negatives but overall it is a great facility with beautiful views & we will return. The bad (to get it over with): front desk staff is consistently rude and not helpful. They had my bed type incorrect & repeatedly argued they were “full at capacity” & we realized over our stay they were not. Through making friends with a concierge supervisor (Ines) we were able to move rooms day 2 to have 2 beds. The food was OK, nothing impressive. Unlike another resort we have visited you cannot order food at the pool. They do serve lunch poolside (though the selection is repetitive) but no snacks. You can get dressed & go to the steakhouse or by the beach but no ability to order it at the pool. Rooms are a bit dated & in need of a little TLC. It is challenging to get a restaurant reservation unless you do so ahead of arrival (even though restaurants are not full). Our sheets were never changed. I know because I had a mosquito bite that bled & the mark remained the entire stay. We had a glass slide off the counter one night from sweating (so humid)- I called the front desk twice & they promised to send someone & never did. Front desk is in dire need of better customer service (we had a bad experience trying to pay them for photos as well). Pool drink service was slow but the pool bar was great. They are adding a grill by the pool bar & were doing loud construction during the day through out stay which became a bit annoying (particularly the day they ran a jackhammer for hours). The good: EVERYONE else was so wonderful from servers to bartenders to housekeeping to entertainment staff. My daughter adored this trip & is begging to return- at 16 she was never bored & we didn’t even leave the resort! All entertainment staff were kind, warm & remembered our names. We particularly enjoyed: Marco, Jose, Alex, Johnny, Giovanni, & Marina. They made our stay! Esteban was our favorite bar tender, Carlos was great for water aerobics. The pool is so big & never seems overly crowded (though tiles were coming off like crazy). The pool bar had wonderful drinks & Tony in Adventure photos was so great also. We had great drinks & enjoyed the shows each evening in the awesome theater. All the performers were great. Pool & beach activities go on through the day & provided great entertainment. Ivan & Jovita at the beach side bar are so nice & make awesome drinks & fries! The beach was gorgeous, very little seaweed & the gentleman who sets up chairs & umbrellas works HARD! Amazing walks on the beach & we always felt safe. The french restaurant “Gourmet Express” was yummy! The lamb was wonderful. Tsuba was OK (staff not as friendly and very salty). The steakhouse has the best lunch by far! All staff are appreciative of interaction & tips & they deserve it! Enjoy- its a clean, beautiful facility.
Best resort ever
This resort is the best we’ve ever been in Mexico. Grounds are kept so well & clean throughout. Food is amazing,whether Buffet or reservation restaurants. Pool are great too & lounge chairs everywhere. It is a busy place so you still need to save your spot but not before 9am,unless you sit in your spot. People working here are great & friendly. Only drawback is the distance to the city of Puerto Vallarta. Too expensive to cab it.
Great family vacation
We stayed for 7 nights and we have 0 complains everything was great !!! Taxi from the airport was $750 pesos using the yellow taxis across the street from the airport on the way back the bellboy called a taxi for us and same thing $750 pesos. When we first arrived made reservations for all 4 a la carte restaurants with no issues at all our favorite was the French. Room was nice and clean we got room service twice a day. Pool and beach were Great there were some vendors on the beach but they leave alone all you have to say is no thank you Never had an issue finding a lounge chair on either one. Great facilities, great food ,great activities,great shows and the entertainment team was excellent thank you Tony, Marco, Johnny, Chris, Alex and Charly you guys made sooo much fun!!! At first we were afraid because of some bad reviews we read.. but realized people are so unhappy with their lives that they have the need to look for small things to complain about instead of being grateful for all the other great things. If you want the best of the best of best of the best.... then don't be cheap and spend $5000 dollars per person at a place that would be at your level and stop complaining . This was a happy vacation for us and I would recommend it to everyone i know.
great all inclusive
We traveled with our 7 and 5 year old. The resort was fantastic! We had an ocean view room. The entertainment was really good, we enjoyed the food at the specialty restaurants as well as the buffet. The pool was great! The entertainment staff was wonderful. We loved the ocean and jumping in the waves. All of the staff were courteous and friendly. Special thanks to the kids club StarCamp. Andrea, Karla, Cristian, Sandra, Dane, Edith, and Luci. Our children loved the kids club and that gave us a nice break too. A great vacation when our children are safe and happy and doing what they love and we were able to relax and enjoy as well. Thanks to Marco for the dance lessons! We had a wonderful time and the facilities were great! They put so much thought into the smallest detail and it shows. Highly recommend Iberostar Playa Mita. Highly recommend couples massage. Cynthia and Alma were wonderful!