LocationRiviera Nayarit - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined
as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4226 reviews
Great property,wonderful staff and pool area but I have some areas I was not pleased about.
Let me start out by saying this resort is very well run. Front Desk staff friendly and helpful. Isaac, our Concierge, was great and a really nice guy. Our room was always clean and looked spotless. Mariellana, the night maid, was very helpful when I had a problem with one of the soap dispensers. The staff in the restaurants are great. Edgar and Armando in the breakfast buffet are the best. They go out of their way to make sure you have everything you need. Eric in the French Restaurant is terrific and Lalo seems to be everywhere in all the restaurants making sure everything is run smoothly. They had crab claws one night, but didn't have anything to crack them with. Alex is head of entertainment in the pool area. He is very personable and Marco is great. Now, for the few things I think need improvement. It would be nice if there were more games around the pool. Also, and this was a big problem, in my opinion. They need to enforce rules around the pool. The week we were there, November 2-9, there was a group of people with children. The children were great, the Dads, not so much. Every afternoon they would throw a small football around the whole pool. There was several of them and people were getting splashed and bumped into. At one point my husband said something to one of them because they just missed hitting me in the head with the ball. They did not care. They took over the pool every afternoon. There is a activity pool right next to the family pool. I feel they should have been told to play ball in there. Also, there were small children always sitting at the bar in the pool and the bar above the pool. Children should not be allowed to take up all the spaces at the bar. The bar is for adults. There were also adults having fights in the pool with super-shooter water guns hitting everyone near the person they were aiming for. This should have been stopped right away and they should have been directed to the activity pool. Also, there are no garbage cans on the north end of the pool area. We have been here many times and will come again because we really like this resort. We just wish some of these things would be addressed..
The staff here are the real stars
After having issues with my trip reservations due to Air Canada Vacations, the staff at Iberostar went above and beyond to make my vacation as good as it could be. Mildred, Yahir and Yadira in the Star lounge, did so much to make up for the mistakes made by Air Canada. I cannot say enough about their efforts and attitudes, they were fantastic! In the Star Prestige Rooftop lounge (which I would highly recommend to anyone going) the team of Derek and Ray were absolutely amazing! I was not the happiest person at first, but thanks to the incredible staff I have mentioned, they made this stay great! Thank you so very much to each and everyone one of you , it was truly appreciated. I would recommend this resort due to how great the staff and amenities are there. Air Canada Vacations? nope
Awesome place !!!
First time coming to Mexico and I had such a great time at this resort !! The staff are so friendly and the resort is very clean ! The entertainment people were fantastic ! Pepe , Alex , Johnny , Marco and everyone else we’re fabulous!! The concierge were super friendly! Charly was very helpful and was very nice ! ! Can’t wait to come back again !
I would like to thank the two concierges who were very helpful chalry was a great person very friendly always helpful and also to rebeca she was great and very helpful as well and also would like to thank for all the sports in the pool pepe was an awesome guy he was funny and always had a smile and loved the reasort very clean and the rooms were very cleaned and it was just an awesome experience it was my first time in Mexico I really loved it I was so much fun I will be back hopefully next year !!!
Friendly Staff, Clean Resort
Just Came back from this Resort, We went with our family friends and we all agreed that this was one of the cleanest resorts that we've been in Mexico. Hotel's concierge Alejandro helped us for my daughter's Birthday decorations in the room and Cake at the restaurant to whatever we needed he was there for all guests, Thank you Alejandro. For the Entertainments they have variety of choices Daily Archery, Rifle shooting, beach Volley ball, Yoga, Zumba, Salsa Dance classes .... The Entertainment group guys Marco, Pepe, Johnny, Victor, Tony and Marcello (star Friend's Group) are the guys by the pool who almost all the time keep guests entertained, they are very friendly and courteous. Pool Bartenders are awesome Adrian, Esteban, Francisco and Jesus thank you for not letting us to be thirsty :) Night shows another reason to go back for sure, they had different events for each night Circus, Pop Show, Vegas Show, they even had Disney Show for kids. We were there for Halloween and THE DAY OF THE DEADS show was phenomena. Food Was Ok. Beach is beautiful and they provide you with sun loungers and chairs. Cleaning staff were there twice sometime three times a day to clean your room! Beds in the room aren't very big or comfortable. (Twin beds instead o Queens) The only thing that we didn't like was Swimming pool water wasn't very clean and I wasn't sure why? was it for the cleaning system wasn't functioning properly or someone not doing the job? Overall experience I could say we enjoyed staying there and will go back for sure.