Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6143 reviews
Great Family Vacation
We just returned from this resort. We traveled with a large group (8 adults, 7 kids ages 5-11) and everyone had a wonderful time. The kids loved the wave pool and lazy river. The Star Camp is AMAZING! My kids actually wanted to go and stay there. The staff is so wonderful with the kids and I felt extremely comfortable leaving them in their care. There is something for everyone at this resort and you won’t get bored! I’ll give just a quick rundown of my overall thoughts. We’ve stayed at many AI over the years and many different chains (Sandals, Secrets, Royalton, Riu, Dreams and Iberostar in DR just for comparison) Pros: gorgeous property, tons of wildlife, food for the most part is good (French and Steakhouse both really good), Star cafe for coffee was excellent, rooms are clean and comfortable, staff is wonderful and accommodating, gym is fantastic with fun classes, shopping center was cool for the kids to get cotton candy and ride carousel, food at the beach was good and very convenient, chairs and loungers easy to come by at both pool/beach. Cons: I wish they had more snack options around the pool. Not a big deal as there is a buffet close, but would be nice to have that as an option. The drinks were just ok, especially the frozen ones (they weren’t really frozen and kind of watered down). Not what I’ve been used to in the past but we still enjoyed them. The restaurant reservations for the week have to be made day one (which we did) for a big party or you can’t get in. I tried on several occasions to switch reservations and there was no availability. The buffets were decent with good variety and pretty on par with what you’d expect at an AI. The Italian restaurant was not good. My entire group agreed that was the only a la carte meal we didn’t like. Last thing is the beach. Not the resorts fault but the water is brown from seaweed. Definitely not the pretty blue waters I’ve seen in the past. The sand itself is nice and they try to clean up as much as they can. If you want to see unbelievable water head over to Cozumel and visit El Cielo by boat. Incredible is the only way to describe it! Overall this resort is fantastic and I’d highly recommend it for families. You won’t be disappointed!
Still the best!
My family and I visited the last week of May (4 adults & 2 kids - 12 & 15). It’s a huge resort, you will literally never be bored. There are quiet areas, high energy areas, things going on at both the beach and the pool. Entertainment staff is amazing! Wait staff, hotel concierge and lobby management great too. The service here is unbelievable. Always clean no matter where you are, rooms are clean with evening turn down service. Very accommodating to dietary (vegetarian) and physical mobility requirements. There are always chairs with shade at both the beach and the pool which is nice, I hate those resorts where you have to wake up before dawn to reserve a chair. Not here. This is my 2nd time here and I would return again. There is absolutely nothing I would change. At this resort, if you want something they will make it happen. Stayed in building 60 for part of the week & moved to 61. I preferred 61 as it had a better view, was closer to the pool.
Amazing Vacation at the Iberostar Paraiso Maya!
My husband and I stayed at the Paraiso Maya May 19-26 and had an amazing experience. The staff goes above and beyond, and they are incredibly friendly. At breakfast, Ami, Josue, Pedro, and Yesenia are the kindest people and they really cared about the guests. We looked forward to seeing them every morning! The food was all very good and we loved the variety every day. All the restaurants were great as well - the steak house and the Mexican were our favorites! Eli, our concierge, was so helpful in getting all our dinner reservations set up for us. The pool is amazing - you can find quieter spots as well as take advantage of the swim up bars or afternoon pool games. I would recommend bringing your own rafts with you and inflating them once you arrive as they are rather expensive once you get there. They do have some you can borrow for the lazy river only. I have absolutely no complaints about this resort and I would highly recommend it. I’ve been here several times and look forward to our next trip!
Iberostar has a great location at the end of quite playacar neighborhood right on the beach. From the start we were welcomed by concierge “charly” a true Mayan who gently shared with us all the great activities in and around the property. We followed up with Charly and were surprised he had all the answers from snorkeling cenotes , lagunas, secret beaches , fishing , golfing , beach volleyball, street food , movies , and restraunts. I advise you stay at least two weeks for best satisfaction. Easy to think about retiring here with alll the amenities Costco , Sams Club, golf clubs with a fishing boat.
We love Iberostar Maya!
We were blessed with beautiful weather and amazing service! Thank you Charly, Fernanda, Rebecca, Raul, Javier, Gilbert, and the amazing amazing Star Camp! We had the best time because of all of you! The people are what make vacations unforgettable! Our room was in building 60 - spacious and clean. The maids do an excellent job. Jennifer! The concierge at our building Valeria and Marie were nothing short or amazing - genuinely concerned with making our stay the best possible. Our location was great - near the beach, pool, and buffet restaurants. El Ranchero Steakhouse was the best alacarte dinner we had. Food was excellent and service was top notch. Italian - steak was over cooked, but overall a great dinner. La Pagoda Buffet was our favorite buffet! Isai was an excellent server! The beach was not great part of the time and part of the time it was just fine. We didn’t let the Sargassum get the best of us. We spent most of our time in the pools! The wave pool was my kiddos favorite! Lazy river a close second. Nice variation for kids. Kids pool was nice, our kids were just a tad too big to enjoy it for too long. Now to the best part of our vacation that will keep us coming back - Star Camp! We were hesitant to take the kids and drop them off with complete strangers. So we didn’t... at first ;) We took our kiddos and stayed with them while they played in the indoor tree house, trampoline park, games galore, and then of course the outside play area. By the end of vacation our kids were begging us to take them to Star Camp. They do a show every night - not one was the same the whole week we were there. They played at the pool, played laser tag, face paint, made pizza, went to the disco. This is not a babysitting club - it’s a family. They all interact with the kiddos and play with them. Our kids were sad to go. Star Camp is amazing and so are all of the wonderful entertainers - Fernanda, Rebecca, Manuel, just to name a few! Everyone was so kind and courteous - even the maintenance and grounds keepers - always spoke and said hello! We participated in the Star Prestige presentation. Javier was one of the 5 people we interacted with. He was AWESOME! There are wayyyyy too many people involved in this process. Charly set us up - we love Charly... and then we saw a gal, another guy, and then at the end Javier’s boss or the manager. Too many people are involved. That part was overwhelming and somewhat annoying. Javier did an excellent job. In another time, we may have purchased. The manager... I forgot his name... was an arrogant not nice person. He put us off. I understand having people play rolls... but let the people who build relationships with customers continue that... take their offers to the manager, instead of bringing the manager in to try and close the deal. The process needs work. Japanese restaurant was not good - a/c wasn’t working, our server wasn’t great, and the food wasn’t great either. No vacation is perfect... but we chose not to let the minor things take away from the vacation. Our bathtub wouldn’t hold water, we had to call a few times to get linens for the roll away that they brought, room service food one night was covered in spicy seasoning and inedible, buffet service waiters were the least attentive, and the towel game was in full force. Like I said though, our negatives are far outweighed by the service and amenities! We will be back!