Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

The impressive Iberostar Paraiso Beach is located on a three-quarter-mile stretch of white sandy beach, just 15 miles south of Cancun airport. This sprawling deluxe resort offers a wonderful variety of restaurants, superb facilities, and a unique fantasy pool area with three interconnecting swimming pools, sun decks, bars, and Jacuzzis. A 24-hour all-inclusive and a perennial customer favorite!

Spend your days snorkeling, diving, or enjoying a variety of non-motorized watersports. Practice your swing at the P.B. Dye 18-hole golf course. Melt away stress with a yoga session at the fully-equipped fitness center or a pampering treatment at SPA Sensations (fee). If you fancy a game of tennis, courts are available 24-hours a day - with instruction Monday through Saturday! And we havent forgotten about the kids! Star Camp is available throughout the day for ages 4-17, filled with supervised programs that are sure to please.

At night, the resort comes alive with exciting things to see and do. Try your luck at the casino or dance the night away at the Galaxy Discotheque. At the Theatre, you’ll enjoy musical reviews, magicians, and other delightful shows. But there’s plenty for the kids, too! Teens ages 4-17 will love the Galaxy Disco. Meanwhile, little ones can hop aboard the Carrousel and ride their favorite pony!

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 60 miles

Property Information

Year Built: 2000
Accessible rooms: 6
Floors: 3
Total rooms: 424

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6902 reviews
  • 5.0 star tripadvisor rating
    Ready to come back!!

    Amazing! Very clean and safe resort. Food was amazing, rooms are very clean! Beach was perfect and well kept barely any seaweed and you can swim! Book your restaurants when your first there! Unbelievable service and staff members! Bars are close! Will be hard to top this stay in the next adventure!

    Dec 08, 2019
  • 5.0 star tripadvisor rating
    Amazing...and your kids will love the Star Camp

    Our family stayed for a week during Thanksgiving. We've been to several resorts in Cancun/Riviera Maya. This beautiful resort is now at the top of our list, and here's why: 1. Our kids loved, loved, loved the Star Camp. The staff took them all over the resort to do so many different things. It also gave my wife and I some time to enjoy the resort as a couple. Special shout-out to Paco and David. It was hard for our boys to say goodbye to them and the rest of the staff when we had to leave. 2. Beautiful, lush property with lots of animals on the resort to enjoy. Kids especially liked that part. 3. Staff very friendly and helpful. Always someone coming around to check if you need a beverage. The entertainment team was always bringing the energy wherever they went. 4. Great beach; perfect sand, very little seaweed, clear ocean water with tropical fish to check out, able to wade out and enjoy the waves. There is also a vendor on the beach if you want to go out parasailing, snorkeling, diving, etc. 5. Large pools with plenty of room so it didn't feel too crowded 6. Plaza had shopping, disco, tequila bar, cool little coffee shop, playground for kids Food was above average. Nightly shows were decent (although the holiday show was exceptional). The gym was really nice with plenty of equipment. Rooms were of average quality (but who cares...we were pretty much only there when we were sleeping) Unless you're staying at the Cancun Hotel Zone, you're going to do a lot of walking at most of these resorts, but we actually liked the exercise. They do have golf carts constantly running around the property if you don't want to walk. I highly recommend this resort. We had a very relaxing time, and will be back soon.

    Dec 06, 2019
  • 3.0 star tripadvisor rating
    It was OK.

    I researched and researched on all the different resorts. I ended up picking this one. Plenty of bars and restaurants. What they don't tell you is that, upon dinner reservations, you are not allowed to try all of them. We stayed for 9 days and were only allowed to make 3 reservations during our stay.. The other three were buffet style, don't get me wrong; the food was good and all, just a little disappointed. There wasn't a lot of seafood options, like fresh, fresh seafood. We ended up going to the Star Rock cafe for most of our meals because that was off the menu and no reservation required, was very delicious, We just got tried of the buffets. And they are not open every day and only open for about 3 hours, So making reservations was difficult. What made our stay was our housekeeper Guadalupe- she attended the #35 building, She is so kind and professional. Even though my Spanish is not the best, she would still have a conversation with me and teach me new words/ phrases. She was the best part of our stay, honestly. She wasn't out to get our money or make us become a member. She was kind and genuine. I would return to Iberostar just for her. Also Jorge our concierge was spot on, he helped us when we had the wrong day for our excursion, called the agency for us to find the right day, was much easier because of the langue barrier. I found El Dorado Royle just up from Iberostar was better with the reservations as you didn't have a limit on dinner, they didn't hassle you as much to become a member. And the fresh seafood offered was amazing. Plenty of restaurants so you don't get bored of the same thing every day. Don't get me wrong Iberostar was very nice, just a little disappointed. The staff was very nice and accommodating. Just disappointed in the food variety.

    Dec 05, 2019
  • 5.0 star tripadvisor rating
    AMAZING WEEK

    From November 21 to 28 2019 we had a wonderful vacation at IBEROSTAR PARAISO BEACH. The weather is beautiful, sunny, lovely beach, excellent swimming pools. Although the resort was full of guests, there was no "crowd". Ibeostar Paraiso Beach is a very big resort, but there is no problem with moving to a distant corner. From early morning to 11PM, every 10 minutes a golf cart drives up to the destination. We stayed in building # 31, garden view, and fantastic location. 1.) 2 min. the reconstruction is one of the restrictions / buffets serving breakfast + lunch + dinner. 2.) To the swimming pool a few steps walk along a tropical garden path 3.) The beach few steps away. The resort is very well maintained, lots of greenery, flowers. Everything looks very natural, not "from a ruler", which adds charm. NO MOSQUITOES. The Resort is very clean. The water in the pools is blue, without a single leaf. Sensational service. Waitresses, waiters always with a charming smile ready to help immediately. . Food was great. À la carte restaurants are excellent, efficient and professional service. The lobby bar the bar-tender not only serves the restaurant, it even juggles bottles it is fun. During my stay, with the help of reception staff, I made a discovery. 1.) A small charming church. Every Sunday at 6PM a Roman Catholic Mass is celebrated. 2.) Stores 3.) Small casino with slots The charming Stephanie working at the concierge desk was especially nice and helpful to us. THANK YOU !!!

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Mucho bueno

    My boyfriend and I stayed here for a week long stay, upon arrival we were greeted by a gentleman named Anderson, he was very outgoing, friendly and familiar with the resort as well as playa del Carmen when we presented him questions about doing a day trip there. He made our stay very seamless and extremely helpful. Thank you so much Anderson! At the pool bar we were served countless drinks by Antonio and Roger, I cannot thank them enough for their hospitality and filling us with booze as we sat in the sun. All those Scooby doos went down like a freeze, the Pina colada's were marvelous, and the ice Berg's were perfection. Thank you!!!

    Dec 01, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319