Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7258 reviews
Fun at Grand Paraiso
Adrian Soto of the entertainment team made our trip to the Grand unforgettable. My friends and I looked forward to seeing which activities he was hosting each day. He treated us as if we were friends and there was never a dull moment with him.
Paradise & Amazing Service
This resort was great overall! We stayed June 4th-June 9th and the weather was seriously perfect!! The service is beyond words! The entertainment team was fun and engaging which was nice since we were one of the only younger couples on the resort. Adrian, Octavio, Jonathon, & Daniel were great! If you do one thing at this resort, go see Alejandro at the Rhapsody Bar in the lobby. This is a real craft cocktail bar with true mixologists that will make anything off-menu for you. Also, Alejandro is a great merengue dancer! Though this resort is easily given a 5 star rating, If I were to give constructive criticism, it would be that the Galaxy night club felt juvenile and it was missing top shelf liquor offered at the resort. As this was really the only place you could go to at night to dance/party, this would be where the resort fell short. The pool is HUGE! Amazing food is available somewhere at any given point. Each room is assigned a butler who is amazing! Angel made sure we never did without! Andrea who did our turn-down service at night decorated our room with roses and other cute romantic things! If I had to give one example of impeccable service, it would be the fact that one of the gentlemen who does pool maintenance jumped into the pool at 8pm to retrieve my phone that had fallen in! I would have never asked him to do that and felt terrible! Either way, he deserves the "Best Service" award. If only I had gotten his name!!
A fantastic resort!
This has to be the best resort we've ever stayed in. Everyone was so friendly & helpful. We didn't want for anything. I would like to give an excellent overall rating but we were extremely disappointed by the seaweed and the rocks in the water. The seaweed was so bad you couIdn't even get in the water. They were doing their best to clean it up but I think it was a little overwhelming. The beach was not like the pictures we saw online. However, if you don't care about a beach then this resort is the place to be!
The wife and I are on our last night at the Iberostar Grand Paraiso. We travel to the Caribbean frequently (twice a year) and like nicer resorts (Sandals etc...). We were incredibly impressed with this resort! Food: Food was outstanding! Buffets were actually awesome and you have to check them out. Best breakfast buffet we’ve ever been to. Wife is celiac and Octavio the chef came out each dinner to make sure she knew what she could eat and let her know if she needed something special. Rooms: Extremely comfortable. Beach front very nice. This may sound small, but their air conditioning is awesome! We haven’t seen a place with central air that you set for a temperature and keeps it at that temperature with no noise or drafts. We slept awesome! Entertainment: the Star Staff really go beyond to get you involved and get to know you. Oscar was an awesome dude and I appreciated him making my 50th birthday special. Staff: Concierge and butlers. What a great set up with people that will bend over backwards for you! Marcelo, Marco, Victor and Arturo really made our stay special and my birthday awesome. Came back to the room tonight to a run bath and flowers on the bed without asking for it. Wife loved it. We can’t say enough good things about this resort. We will be back and is an incredible bargain for the money! Thanks folks!!!
Nothing like it!
Six of us (ages 27-60) stayed for a week in early June and had the best experience ever! Every single staff member, from housekeeping, to bars and restaurants, to entertainment, was so friendly and gave excellent service. We celebrated our daughter's birthday while we were there, and everyone went out of their way to make it the most special day for her. The resort was immaculately kept and shined like the sun everywhere you went. We were blessed with perfect weather every day and spent our days at the pool. Mirna greeted us every morning and covered all of our chairs with towels and a neck roll. We enjoyed the buffet for lunch each afternoon, and especially loved the grilled lobster or filet we could order with lunch! There was quiet music music at the pool most of the day, but activities at twelve and four kept the pool really fun, too! The activity staff was very outgoing and super nice, and made sure all of us were having fun day and night. Selin and her amazing staff were so fun and professional, and deserve so much credit for making the Grand the best place ever! The food was terrific, whether you went to the buffet morning, noon, or night, or the restaurants. Plentiful and delicious, especially the desserts, which is unusual for a resort in my experience. Don't miss the Mixology bar - great stop and a memorable experience! The drinks are creative, amazing and a sheer work of art! On our last day, we all tried to think of something that could have made the resort better - we could not think of one bad thing to say. Truly!!! Thank you Iberostar for another great vacation!!!