Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7381 reviews
This place is outstanding and you will definitely have a nice holiday/vacation due to it being a beautiful hotel, beautiful spacious rooms, superb food, the list goes on but what really makes this place are the friendly staff they have. They are so friendly and kind, always wanting to do their best for the guests. Service with a smile and immaculate. Our butler Irmin was amazing, nothing too much trouble what ever we asked for. He asked us what drinks we would like in our mini bar and made sure they were replenished every day aswell as ice. Very attentive and always wanting to make sure we were having a pleasant stay. Our Butler Marcelo was also just as helpful and kind and caring. Concierge desk at the end of every corridor of rooms offered professional service and booked a la carte restaurants for us. Arturo I would also like to mention Laura, public relations manager for all her professional help and for the kind flowers which we loved. I haven’t gone into too much personal detail about my holiday but these people know they made our stay wonderful and we thank you so much. This also brings me onto the entertainment team STAR FRIENDS so caring and friendly about their guests and good fun around the pool with all their activities, they chat to you getting to know u and welcome new guests when they arrive. SALLIN thank you for being so lovely and caring and she is very talented in all the languages she speaks. Tsunami such a sweet girl, kind and great bike tours around the resort. I hope to come back and have another fantastic experience. THANK YOU
We stayed for three nights at the Iberostar Grand and were treated like absolute royalty. Hotel was beautiful, fantastic food and drinks, staff was extremely welcoming and kind, fun activities at the pool and beach with Daniel.
Iberostar Grand Paraíso has the best staff ever. Daniel was one of the best Star Friends. We met him on day 1! He was always checking on us and making sure we knew what activities were going on. Miguel at the pool bar for more than one reasons 😂. But what an awesome time.
The perfect vacation
It’s my second vacation at the Grand and it was just perfect. The service is **Excellent** staff members are so friendly they did everything they can and more to make sure I’m enjoying my vacation. The property is super clean, well designed and decorated. Amenities- I had all I needed. Don’t hesitate to book a room it’s amazing place for people who need to relax. The beach is clean no seaweed, nice SPA on site and another SPA at the mall, 3 different pools on site. Super delicious food and premium alcohol all day long in different bars and restaurants. Only polite and cool people. Adults only. One thing the hotel need to improve is the benefits for Expedia VIP - no benefits. We will come back again due to the great service and attitude!
Iberostar Grand Paraiso is the largest resort we have visited. There’s quite a bit of Walking which we enjoyed or you ca always get a ride in a golf cart. The wildlife and jungle sounds make this place unique we ate buffet for breakfast and supper every night. There were lots of choices. Room service was very good also. The entertainment was really good at the theater. That is something we really enjoy at Iberostar knowing we have a show at 9:30 every night We will definitely go back to this resort When you stay at the Grand you can walk to any of the Iberostar properties that are next door and enjoy the same benefits as their guest I love Iberostar! 4 Iberostar visits so far and never had bad service