Golf: Guests staying 3-4 nights receive one Free round of golf per person; guests staying 5 nights or more receive two Free rounds of golf per person (cart is mandatory & extra fees apply; see our website).
Honeymoon: Bottle of champagne, fruit basket, and Iberostar gift. Marriage certificate copy will be required at the arrival in reception of the hotel. Marriage certificate copy will be required at the arrival in reception of the Hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Green Globe Certified and focuses on preserving the environment and natural wildlife in each hotel location.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment.Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective TW 11/01/2018 :
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years
of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7718 reviews
A Destination wedding was by far one of our best decision ever. Our guest and I stayed between Iberostar Grand and Suites in Jamaica. Our accommodations where fabulous and our food and beverages where exceptional. No complaints. We got married at the resort. When we first booked our only request was we wanted a stress free celebration. That's what we got and more. Our coordinator Catherine met all our expectations. After she finalized all our wedding request, we where able to relax and enjoy our resort. We couldn't have dreamed of a better experience. She was patience, creative yet professional. All our guests had nothing but positive things to say about our wedding and their stay at Iberostar Grand Resort.
5th visit still wonderful
This was our 5th visit june 1-8th.We love it here staff is wonderful,starting with Barrington at front desk who made sure we had a great room,after we didnt care for first that was given to us, To the activity folks Vanessa,Smiley,Mystique,and Coco and all the others who do a great job keepings us busy or not and great in the nightly shows. To our butlers Shane and Davaugh especially Davaugh who went above and beyond to get potatoe chips for my husband that werent available at resort.All the housekeeping staff who do an amazing job.And to all the chefs at who cook at the buffet best food ever we never ate in the restraunts we just went tto buffet eveynight anything you could want was there.We keep going back because servicei and staff are wonderful ,grounds impeccable ,beach is nice not rocky raked every morning,rooms are big comfortable with great views from balcony ,plenty of chairs at pools and beach.food and drinks are delicious and we always meet nice folks on vacation that we keep in touch in with and go back same week.
Most relaxing vacation ever!
This resort was perfect! The service is over the top from the time we stepped off the bus with the welcome glass of wine, bags carried to our room, room service, the surprises by the Butler such as rose petals in a bubble bath with champagne, drink service on the beach, the gourmet dinners, turndown service at night, etc.....can’t wait to come back!
Roaches, horrible customer service
Iberostar 6/12/19 - 6/17/19. On June 13 at approximately 10:00 PM I informed the front desk attendant that there were roaches in my room and asked them to attend to the problem. I was told it would be taken care of. We also sent messages to our Butler regarding the issue via the number he gave us to contact him. We went out that evening and came back to our room approximately 2:30 a.m. At that time there were still roaches running around the room. We killed them and disposed of them down the toilet. We then ordered room service and waited approximately an hour but room service never arrived. The morning of June 14 we woke up and again had to kill roaches in our room. We had not heard from the Butler or the front desk at that point. We left the remains thinking that the room will be properly cleaned but to our dismay when we returned the floors had not been cleaned. We use the cloth and clean the floors ourselves. At the dinner buffet that evening I had an allergic reaction. Apparently the serving utensils had been cross contaminated triggering my shellfish allergy. Luckily one of our friends had allergy medication and I returned to my room. I called the Butler to request ice to cool my skin. The butler sent a concierge to the room to bring the ice. We asked him if he could schedule our massages for us. His response: go down to the pool, look for a woman and ask her to schedule it for you. I found his response disrespectful considering that we paid for an all inclusive room with butler service. June 15 we encountered our butler (Durán)while he was getting on the elevator. While en route to our room we informed him about the Roach situation, our room was not properly cleaned, we had not seen him or another butler in over a day and a half and that we had message to him about all of these issues and our request for massages. He informed us that he never received any messages from us or from the front desk regarding the roaches. He was unaware.He escorted us to our room and when he opened the door he saw the roaches running around the hallway, the bathroom the closet and bed quarters. While on the phone with guest relations a roach ran across his foot and under the bed. At that point he informed them that he wanted to change our room to the presidential suite and he was told no. He was told to put us in a double bed sweet or a ground floor suite. Both were a downgrade from the ocean view suite that we currently had. We agreed to change suites but had to do it immediately making us late for our dinner reservations not to mention the inconvenience of having to pack up all of our belongings and move them to another room. We were asked to come to guest relations after dinner to discuss the issues. At 11 PM we went to guest relations and at that point were offered a dinner for two on the beach or VIP service at the airport which we had already purchased. Neither option was enough to make amends for our inconvenience. We were then asked to return to the guest relations office in the morning to meet with a manager. The ground-floor room we were moved to had no iron, the phone did not function, the minibar was not restocked, and there were missing glasses in the minibar area. There was also construction material directly in front of our balcony. It looked like the room had not been properly serviced before we moved into it. June 16, at approximately 10 AM we went to guest relations. We were then asked to come back at 11:30 because no manager was available to speak with us. We asked them to schedule our massages. We were told we could call ourselves. At 11:30 a concierge(Hakeem) was walking past us at the beach and heard us discussing our situation. He asked if he could assist. We explained our dissatisfaction and he insisted that we should not be spending our time taking multiple trips to guest relations, they should be accommodating us. He took it upon himself to schedule our massages for us although they were not at convenient times. They were all that was available. He also brought a manager(Kimberly) to speak with us. We explained our displeasure with the service and that we wanted appropriate compensation for our troubles. She said she would need to speak with upper management. I requested to have our clothes laundered due to the roach infestation and she said some of the articles could be laundered. I insisted that all of our belongings would be laundered because I would not chance bringing roaches home. She then instructed us to go back to the room to separate and label our laundry pieces which took an hour before the Butler came. He requested one outfit from each of us. I told him again that all of our belongings needed to be laundered. We also informed him of our 8 AM departure shuttle to the airport. He assured us that we would have our laundry back that evening with plenty of time to pack. Upon returning to our room after dinner we learned that our laundry has not been delivered to our room. We called guest relations and she informed us that laundry was closed and we would have our items by 11 AM on June 17. I informed her that we had an 8 AM shuttle to the airport and only the clothes on our back‘s. She said she would bring the close to us at 6:45 AM when she arrived at work then abruptly hung up. At 6:45 AM we called and she said the butler was in route. By 7:40 I called again and told her to bring our belongings to the room immediately. Our clothes arrived in our room at 7:55 AM. Five minutes before our shuttle arrived. We still needed to dress, pack and had no breakfast. Upon our departure we received no acknowledgment from the staff or apology for inconvenience. We are extremely disappointed with the lack of customer service that we received throughout our stay at the Iberostar Grand Rose Hall Jamaica. We expected a first class experience but we received sub-par service. We intended to return with our children but after this poor experience we will seek accommodations elsewhere. We have never been this dissatisfied.
Where to begin, we were at the Grand for a few days starting May 8, 2019. The room was lovely and the ocean view was stunning. We had a butler named Travis who was incredible. Our other butler, Andre was above reproach. A level service I have never experienced before. We came back from a day excursion to Ocho Rios (which I would not recommend, just stay at the resort!) and Andrea had a bubble bath, slippers, swan-shaped towels, champagne, and a note waiting for us in our hotel room upon returning from the day trip. The buffets and restaurants were all great (make sure to make reservations via email directly to the hotel so you can pick a different restaurant each night-if you desire. The buffets are also available for dinner regardless). A private resort and beach side grill, swim-up bar in a pristine pool without screaming children anywhere in sight was amazing! The drinks were great and unique. Even great shopping within the resort made bringing souvenirs very easy. All-inclusive and quality was worth every penny. We made sure to have small bills for tips for each meal, housekeeping and our bellmen, were appreciated. We gave Andre a generous tip because he was beyond generous with his hospitality. The best vacation we have ever been on! There are not enough positive adjectives for the quality of care and comfort we received.