Golf: Guests staying 3-4 nights receive one Free round of golf per person; guests staying 5 nights or more receive two Free rounds of golf per person (cart is mandatory & extra fees apply; see our website).
Honeymoon: Bottle of champagne, fruit basket, and Iberostar gift. Marriage certificate copy will be required at the arrival in reception of the hotel. Marriage certificate copy will be required at the arrival in reception of the Hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Green Globe Certified and focuses on preserving the environment and natural wildlife in each hotel location.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS is a family-oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7987 reviews
Good but not superb
We stayed for 5 nights in October. Overall, we enjoyed our stay but there were some misses. Food was good for an all inclusive, we preferred the buffets and food prepared on the beach versus the a la carte restaurants. We especially liked that you could order breakfast the night before and have it delivered at a set time the next morning. The room was good sized but could use some updates but everything was in good order. The upgrade we received was nice! The butler service was disappointing. We met our butler shortly after checking and made some requests but these did not happen, example a bottle of wine to be brought to our room. We didn’t see our butler for another 3 days. The beach area was okay, not overly large. We would have enjoyed it more if they wouldn’t allow vendors so close. This made it hard to enjoy lounging and walks. Service around the pool was great - prompt and quick service at all times. Everyone was very pleasant our entire stay. We would recommend the resort but if we come back, we would try a different resort to try for a 5 star stay.
Best resort we've stayed at in Jamaica
This was our 4th trip to Jamaica and GRH is by far above and beyond any other resort we stayed at. At check in, we were greeted with cool towels and big smiles. Luggage was taken directly to our room(A big deal for me.) The property itself is very clean and polished. All the restaurants are close to each other. The GRH property itself is not that big, but you can go to the other properties adjacent. The pool: Crystal clear everyday. Very cool and refreshing. It's really 3 infinity pools. One has the swim up bar and view of the beach, the middle one has the volleyball net and the back one is the quiet pool. Only drawback is that they don't connect. You have to get out of one to go to another. Plenty of chairs and free cabanas, BUT, if you want a chair near the swim up bar or a cabana, get there early. 7:30am-8:00am, or you'll be sitting towards the back. Towels and floating rafts are available as well as sunblock. The Beach: Very clean. Water is warm, clear, and calm. I would suggest water shoes as there is seaweed as you go deeper. There are hustlers on the beach trying to seel you "goods." and you'll see the occasional "floating store."(A guy in a kayak with different swag to buy) They get a little pushy, but after saying no thank you a couple times, they left me alone. The beach connects with the other 2 resorts that you can access as well. The Bars and Drinks: 24 hr bar in the lobby with a small snacking station, a sports type bar off of the lobby that's open at night were are main frequents. As well as the swim up bar. Opened at 9am. It stays shaded for most of the morning. There are yellowjacket bees that are around the bottles, but I found that if you don't mess with them, they won't bother you. Bring your own cup. We always bring our RTIC 20oz. The bartenders will pour as heavy as you ask them to. Top shelf bottles at every bar. The Food: Biggest shock of the whole trip. Most of these all inclusive resort restaurants serve small portions and bland food. Not this place. Full servings. Walked out stuffed after every meal. Italian, French, and Jamaican were the best ones. Surf and Turf was good. The Japanese was so-so. The Dinner buffet was a surprise in a good way. The Staff: Everyone was very nice, helpful and accommodating. Antonio, our butler was very attentive to our requests, Bartenders Bario, Jerry, Andre, and Keon were awesome, funny, and great sports. All in all, the best vacation yet. Will definitely be looking to return
40th Birthday Trip
This was my first trip to Jamaica for a girls trip and I must say it definitely won’t be the last! From the time we arrived, the staff was very accommodating to our group. They made us feel at home and catered to our every need! From the unlimited room service, to the options of restaurant choices, and daily entertainment options, everything was amazing! Never a dull moment, We had a ball! We even had 24 hour butler service that was exceptional! Our butlers were amazing! Very professional, attentive, and personable. I felt like royalty. Darien-Andros and Antonio did an excellent job for us all. They ensured that our entire group’s needs were met! I must say this resort did not disappoint. I can’t wait to plan my vacation here. I will most definitely ask for them by name. Thank you for making our friend’s 40th birthday trip an unforgettable one! 5star service! Natalie J- St. Louis, Missouri
We had an excellent time. Celebrated our 9th anniversary. Our butlers Omar and Zweli helped make our anniversary day and entire week special. All the restaurants were great and chefs had good knowledge about gluten free options available in the restaurants. Cleanliness of the rooms and resort was excellent and hospitality of all the staff was great, all staff friendly, helpful and very approachable. Would highly recommend this resort!
Memorable Girls Trip in Jamaica!
I would not hesitate to come back to the Iberostar Grand Rose Hall - in fact, we are already talking about it for next year! The top thing that stands out for me at this resort is the staff. Our amazing time was due to the many lovely people who work here, notably - Ava-Gail at the front desk (so friendly), Ava-Maria at the concierge (very accommodating and always a smile on her face), Cassandra (so genuine and fun), Duran Duran (not our assigned butler, but was there if we needed anything anyway), Godfrey (our waiter at the Gourmet Restaurant who we enjoyed endless laughs with), and of course DJ Ras Mental (simply the best and totally made our trip)! You can really make this any type of trip that you want. There are plenty of fun activities during the day, the pools are plenty - for either relaxing or partying, and the beach is great (although I'll say the water isn't as gorgeous as Negril)! Room options are great for couples or for friends (no glass showers in the middle of the room like most of the other 5 star adults-only resorts in the area). Food is pretty good at all of the restaurants including the buffets. Take advantage of the jerk chicken available anytime you want it! Drinks are also very good - can get anything top shelf. The theater had really fun performances every night (and very impressed with the talent) - easy to let lose and get up and dance! The club was also a good late night spot. This was such a fun and memorable trip for my friend and me...hope to be back in Jamaica sooner than later!