Golf: Guests staying 3-4 nights receive one Free round of golf per person; guests staying 5 nights or more receive two Free rounds of golf per person (cart is mandatory & extra fees apply; see our website).
Honeymoon: Bottle of champagne, fruit basket, and Iberostar gift. Marriage certificate copy will be required at the arrival in reception of the hotel. Marriage certificate copy will be required at the arrival in reception of the Hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Green Globe Certified and focuses on preserving the environment and natural wildlife in each hotel location.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment.Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective TW 11/01/2018 :
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years
of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7830 reviews
Just returned from a 6 night stay at the Grand. This was our first all inclusive resort and they knocked it out of the park. Highly recommend club mobay service. We treated ourselves to the room with star prestige. The treatment from the staff was above and beyond. The one staff member I have to point out was Hakeem. He made us feel at home and never missed a beat in regards to getting out chairs ready, getting us drinks, and just checking in with us each day to ensure our day was nothing short of special. Highly recommend this resort.
Our Favorite Property So Far
Wow. Anything less than a 5 star review here is really being picky. We have traveled to other all-inclusive resorts and we were blown away by the service & food/drink at this resort. While the resort is smaller and more compact, it actually helped your ability to feel more at home. The entertainment staff is the gem of this resort. Lisa, Coco, Strawberry, Smiley, Chris, Vanessa, etc....you all made our honeymoon what it was. This resort was a mix of class and downright adult fun. Everyone wanted to have a good time, and the resort made sure that happened. For those complaining about dinner times- if you simply emailed the week before, you had no issues getting every restaurant and time you wanted. The food was FANTASTIC. We extended our trip and stayed at a 2nd resort the next week- HUGE mistake. We tried for many days to cancel and get back to Iberostar. The Grand has everything you can need and QUICK service. Everyone in Jamaica says "no problem,", but at Iberostar it truly meant, no problem and it was delivered fast. No "Jamaica Time" at this resort. Highlights: -Stick around the beach and pool area for games/activities with the staff. -Get a "tequila popcorn" drink special at the lobby bar -Hibachi: this was phenomenal. The sushi was delicious and the lobster curry was out of this world. -Yeti/koozie: You must bring one with reusable straw. You will stick out like an newbie without one. -Breakfast Room Service: Fill out the form, leave it on door. It will come hot and delicious! Letdowns: -Butler service: While appreciated, we felt nothing that we asked and tipped for in advance was completed. However, others we spoke to got anything they wanted. -Room Ready: We were told our room was delayed to get in to as they were setting it up for our honeymoon & birthday. Nothing was done above a standard room. Not sure why we were told this was the delay, but had no problem waiting -Room Service at Night: We had to cancel one night after waiting close to 2 hours for food as we needed to sleep. We called to cancel- only to be woken up 30-45 minutes later with room service knocking. -Bud Lite: Everyone wants it. Give the people what they want. It was like finding a diamond in the rough if we were able to get one. Side Notes: -Rooms: The rooms are great. Not sure what some reviewers problems are. They were some of the most modern rooms we stayed in- just need more power outlets -"Musty smell" didn't exist- but we were on top floor. Again, anything negative is really pulling hairs. This resort was everything we could have dreamed for and more! We will be back once we can save our pennies.
Iberostar Grand Rose Hall
Just returned from a beautiful week at Iberostar Grand. We were celebrating our 25th Wedding Anniversary. Just a couple of disappointments. We requested a king size bed and had to settle for two queen beds. We couldn't get reservations at some restaurants and when we walked in, the tables were available and they still wouldn't seat us. I think it should be first come first serve. The butler service was BAD. When we arrived at our room he asked if we were celebrating a special occasion. We told him that it was our 25 Anniversary. He said we will make it special. The last night when we arrived back to our room at midnight there was a bottle of champagne. We had a early flight the next day so we couldn't enjoy it. We left it in the room. We didn't see him for the rest of the week. No ice, nothing. The entertainment was GREAT Smiley, Lisa, Coco everyone was wonderful. They work hard. Overall my stay was great except for the disappointments and we choose Iberostar for celebrating a very special occasion
anniversary couple trip
facility & beach-beautiful. service-poor-too many people in your face trying to help. also, the different roles not coordinated: concierge, butler, room service-seemed they were impersonal & not authentic in their attitudes. had to eat dinner one evening at 9pm in the jamaican cuisine dining room that was not filled to capacity & service was not prompt. room service complained because they had 20 rooms to do & balked at the request to return for the evening turndown. a bucket of iced champagne & bath drawn with rose petals-nice touch but, one of us doesnt drink alcohol & we were not even asked for that or a time for that to happen. We came back to room after 9pm dinner which we didnt finish because of serving time issues to the champagne & bath that we didnt want at that particular time. would not recommend this venue to others and have no desire to return.
It was an amazing stay
My wife and I went to Iberostar Grand Rose in August of 2019. We had an amazing time. The live entertainment from Smiley and Lisa to the atmosphere/vibe to the water. The hotel was top notch and we loved it. The only small knock we had was our butler that we had didn't live up to expectations but other butlers for our friends in different rooms went above and beyond. We would definitely be back!