Golf: Guests staying 3-4 nights receive one Free round of golf per person; guests staying 5 nights or more receive two Free rounds of golf per person (cart is mandatory & extra fees apply; see our website).
Honeymoon: Bottle of champagne, fruit basket, and Iberostar gift. Marriage certificate copy will be required at the arrival in reception of the hotel. Marriage certificate copy will be required at the arrival in reception of the Hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Green Globe Certified and focuses on preserving the environment and natural wildlife in each hotel location.
The Iberostar brand also embraces ethical management and company policies, the improvement of products that benefit guests, employees, and the environment, and the well-being of local residents and the community.
Iberostar's Grand Collection: Few places on earth are as captivating and inspiring as the AAA Four Diamond Iberostar Grand Rose Hall. Located just twenty minutes from Montego Bay, this adults-only, five-star Jamaican paradise is filled with never-ending service and endless luxuries. It is sure to please those in search of the finest vacation experience. Iberostar Grand Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to an all-inclusive, all-suites paradise, rich in luxurious personalized butler service, 24-hour gourmet dining, and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed for maximum comfort and maximum pleasure.
Cool off in the four inter-connecting pools, and bask on the truly magnificent beach. In addition, guests enjoy full access to both of the neighboring hotels within the Iberostar Rose Hall Beach & Spa Resort complex. Cinnamon Hill features 18 holes of championship golf.
The Iberostar Grand Rose Hall features five specialty restaurants, one made-to-order buffet, and a poolside snack bar and grill. Four bars and lounges serve unlimited premium brand liquors, wines, and beer. Plus, enjoy 24-hour room service, and dining privileges throughout the entire Iberostar complex. Personalized butler and concierge service is just one of the many perks you'll enjoy at this truly amazing resort.
After a day of activities or pure relaxation, head to the two-story spa for amazing body treatments. Then after a fabulous dinner, take in a live show or work off a few calories at the disco.
*Rounds can be played at either the Cinnamon Hill Golf Course or the White Witch Golf Course. Golf is neither transferable nor interchangeable. Includes greens fee and the driving range. Golf clubs are not included. Rental clubs: Nike $55 (included a free sleeve of Nike Balls). Complimentary light snacks & refreshments and transportation. A cart fee of $25.00 per person is mandatory and must be paid directly at the pro shop. Fee may be changed by golf course without previous notice.
Find out more about Iberostar Hotels & Resorts.
Learn more about Jamaica.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment.Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Effective TW 11/01/2018 :
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years
of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 7640 reviews
Staff turnover is a real problem.
We had so much fun in the past at IGRH that we keep going back even though it falls short in many areas.This was our sixth time and we decided to go Prestige this time hoping for something special,alas was not to be. After a tiring trip we were checked in at the lobby and shown to our room,where a guy was hurriedly giving us the upgraded bottles of liquor,which is the only difference between a non prestige room by the way.Phone rings ,should have been checked in at the prestige lounge not the lobby must come down again.This we did ,sat in the lounge while other guests were checked in and we were really feeling the heat so i asked the bartender if the air con was broken."No we just have it turned down"was the answer.Prestige?We had to leave told them we,ll be back next day, bad start. The upgraded toiletries arrived two days later and the special coupons for massages etc came to us after seven days by a young girl who caught us by the pool panicking to get us to sign saying we had received them,Prestige? The private beach is ok ,we never used it ourselves,its next to where the vendors hang out and theres security with a guard dog next to the bar.The vendors did seem more aggressive this time ,but having been here so many times we just politely ignore them. The main thing lacking at the Grand in our view is communication,lots of new faces trying their best but lacking direction.We noticed some of the really excellent staff have been promoted to supervisors in the hope that they can convey their skills to the new kids.Its a slow process and it doesnt seem to be working. One of the managers at the repeaters cocktail party said that with all the new hotels springing up they send head hunters to poach the best of the IGRH staff offering more money.I wondered if the staff were happy and contented where they were why would they take a chance on a completely new hotel.Anyhow in every visit we see less and less of what made this hotel the best in Mo Bay,the great staff that used to work there.Im not knocking the youngsters although some of their attitudes were appalling ,Its the management.Some have to learn if you find diamonds in your staff do your best to keep them as they are so hard to replace.
Wedding at the Grand
I just returned from an amazing trip at the Grand. Everything about this place is top notch. From the pristine grounds to the extraordinary staff. My wedding day was everything I imagined and more. Ms. Syrecka and Natasha took wedding planning to the next level. They did it all, from helping us with our wedding DIY’s, to organizing everything single detail. My guest are still raving about how beautiful my wedding was. My husband and I are already planning our return trip. We would do it all over again during our anniversary, hoping we have the same amazing wedding team. About the resort itself This resort has to be one of the best in Jamaica. The beach is to die for. The food is next to none. Excellent taste and presentation. The staff are so professional, cheerful and polite. Nothing seems to be too much for them. Our day and evening butlers, the concierges, the reservation desk attendants, the wedding team, all made our trip pleasantly unforgettable. Everyone was excellent. The rooms are beautiful, spacious and well furnished. Please don’t even give it a second thought, pack your bags and go.
Red carpet treatment, white glove service
Sadly I just returned from this amazing resort. Six months prior I stayed at Secrets St. James in Montego Bay. It was nice enough with the "preferred club" but the staff pretty much left us alone. So much so that we ended up getting nearly all our drinks ourselves and eating french fries with nearly every meal. Yuk! This was NOT the case at Iberostar Grand. Upon entering the hotel your senses are instantly enveloped by an unknown yet amazing aroma...air freshener of a sort...understated and just enough to set the vibe without triggering a migraine. Instantly I knew I was home. The place was immaculate. Check-in took all of 6 minutes or so then we were welcomed with mimosas and kindly escorted to our very spacious room. I had viewed photos of the hotel online but they don't do this hotel any justice...you just have to see for yourself. The king size bed was so comfy and the balcony was much larger than expected. I was in heaven. All the smiles from the staff were contagious. It was the perfect beginning...and then we met our butler, Craig. This man went above and beyond, meticulously taking care of whatever our hearts desired. One evening he drew a bubble bath and delicately placed rose petals in the shape of a heart on top of the water...lets not forget the towel swans and rose petals on the floor. All were PERFECTLY PLACED and his attention to detail simply blew us away. Did I mention PERFECT? I miss Craig. He checked on us daily, as did the other butlers, and on our last night a perfectly plated, decadent piece of chocolate cake greeted me when I turned in for the night. I didn't even ask for it...it was just done. Now, let's talk about food. Compared to Secrets, or any restaurant for that matter, the food was magical. Steaks were cooked to perfection, entrees were beautifully plated, and the deserts were heavenly. I was impressed and, as a foodie, that's not easy to do with me. There wasn't a single cut of beef at Secrets whatsoever. Being from the Midwest I'm a beef snob and Iberostar knocked it out of the ballpark. The jerk chicken and pork were out of this world and available fresh daily. Oh I miss that smell. At Secrets you could only get jerk chicken after 11:00 pm from a food cart. Who eats at that hour? A few more loungers around the pool and raking the sand on the beach would have been nice...but not "needed". Show up early to the pool if you want a prime spot..although they are all prime in my opinion. My experience at this resort could not have been any better! I can't wait to return, hopefully to the same room. Any negative reviews here should be taken with a grain of salt. I can't imagine anyone "waiting for hours" for anything. It absurd and frankly impossible at the Grand. If someone had a bad time they would have had a bad time anywhere.
Over all stay was excellent
The stay was excellent. Food other then the Japanese Restaurant was great, staff in that restaurant need to be retrained. Food was fair at best compared to the other restaurants that are on site. The Gourmet and Italian were 5 star. The shows were also great. The grounds are Immaculate and service top notch.
Room for improvement
Just returned from a week at the hotel. This was our second visit. A few comments: the grounds are pristine and well-maintained. The pools are clean and inviting. The beach is beautiful and there was no seaweed. For the most part, we found the food to be very good. Our favorites were the Jamaican and the Japanese. The rooms, while large and spacious, need to be refreshed. Heavy draperies and worn furniture need updating. The hallways are dark and the carpeting needs to be replaced. We noted that they don’t put chocolates on pillow any longer with turn down. A little something, but a very nice touch. The entertainment staff works hard, but the shows need to be updated. We felt the Reggae show was the best and it was obvious the performers enjoyed it the most. Not sure when we’ll return.