Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.
LocationPunta Cana - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 8812 reviews
It was okay, wasn’t as great as I was expecting. Housekeeping said they ran out of face towels on our second day there, so we didn’t have small towels for the rest of the trip. The toilet kept making this weird noise and little bugs kept coming out in the bathroom, maybe from the drain. However, the beach and pool area was gorgeous, and the shows every night in the theater were entertaining.
Stayed here from 13/5-27/5-19 had wonderful hol was paradise Everything I expected From Gardner’s maids Pool lads entertainment Everyone And especially Maria Have a drinky baby I love you .And Marcus the guy to book excursions with iberostar I will be returning 2021 to this wonderful hotel
Nice hotel, but unfortunately not as good as other carribean Iberostar experiences.
We are a family of 4 (parents and 2 college aged kids) and have stayed at the Iberostar in Cozumel and the Iberostar Tucan in Playa Del Carmen in the past. We are familiar with the hotel company and when it came time to plan our son's graduation trip he specifically wanted to go to Iberostar. We have always felt the value was good and the environment was fun for families and couples alike. Unfortunately, our experience this trip was not at the same level. Pros - the hotel is immaculate as usual, the hotel seemed very safe, the hotel gave us a free airport shuttle which was prompt and air conditioned, and we all loved the food. There is food served all times of day and night, so those who are night owls still have good food choices. The beach is wonderful and we found there were plenty of beach or pool chairs even though we didn't get up early to "save" chairs. We had 4 specialty dinners and all loved the Steakhouse, the Mexican, and the Oriental restaurants. The bartending staff, both at the pool and lobby bar were wonderful and nice. The waiter (I believe his name is Wascar) was SOOOO great and really made us feel welcome and at home. Cons - Seafood restaurant was a huge let down, none of our meals were good. One of our rooms' patio door did not lock, but we didn't mention it because we did not want to wait around all day for maintenance. We enjoy doing activities at the resort and unfortunately the activity staff was not as active with guests as we've seen at other resorts, so we missed many activites. But the worst issue was the greatly pushy sales staff. I'm not talking about people selling things on the beach, they were respectful when you said no thank you. I'm talking about all the Iberostar staff that constantly tried to get you to go on a timeshare tour or buy an excursion. The first morning I was awaken by a call from the front dest at 8am "reminding" me to schedule our return shuttle between 9-12. Who in the world goes on vacation to be awaken by a phone call at 8am? And when I went to ensure the return shuttle....they tried to push sell excursions. I said no. Later that day I go to get a towel by the pool....and they tried to push sell excursions. The next day I'm walking through the lobby, the initial guy who greeted us stops me and yes....tries to push sell excursion or time share. Later we got a call from the front desk, said they needed to speak with us immediately....we walk down there and yes....tried one last time to push sell the time share. I finally stopped answering the phone, but everytime I went to get a towel the guy tried to sell excurisions. We have NEVER had this type of experience at an Iberostar. This place needs rethink the pushy sales because all 4 of us talked about how this really decreased our enjoyment at the hotel. We likely would not go back and stick with other Iberostars in Mexico which are much less pushy.
Find another resort. NOT Iberostar Dominicana...
My husband and I stayed here in mid April. We got there and we were offered an upgrade from the junior suite he had booked and paid for to one of their villas. Obviously, I was excited since I have stayed in standard rooms in other resorts in the DR and they were very nice. We got dropped off at the so called upgrade and I couldn’t believe it. I didn’t say a word, I just walked around and my husband just apologized since he had been the one who arranged my “ surprise” birthday getaway. I was surprised alright! The place was dingy, smelly, the sink was broken, the so called garden tub was big enough to stand (I am not exaggerating), the decor and furnishings were OLD. We walked to the front desk, we needed to move to another room. I was afraid because if this was an upgrade to the junior suite, what did the junior suites looked like? The young lady who checked us in tried her very best to help us. She showed us different options. We ended up staying in one of the main buildings. Nothing like the pictures. This resort is old, and the pictures are from when it was nice and new. My husband had booked and paid for a junior suite but we ended up staying in a standard room. The food mainly buffet style and ok. I believe there are for restaurants for dinner reservations. Hotel staff make your reservations, allowing three reservations per week. The restaurants are not that good either. A couple of the restaurants are the same areas that serve buffet style meals for other meals. Positive about this place is definitely the people who work there. The reception staff did everything they could to help us make the best of our stay. But they only had so much to work with. The pool and beach area are nice.
We stayed in one of the villas. I've been here before, 2 years ago. Getting a bit run down. The maid service is horrible. We had killed 2 bid bugs in our bathroom and they were never swept up. They did not replenish any toiletries we had used. They made the beds and gave us clean towels, that was pretty much it. We were prestige members but really doesn't mean much at this hotel. Staff were mostly friendly but only because the people I traveled with have been there 8 times and love to tip. Also, way too many kids now at this resort. The main pool was closed for renovations.