Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine, fruit platter, and Iberostar gift.

Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.


Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any
person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY: IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 5872 reviews
  • 5.0 star tripadvisor rating
    7th trip to Iberostar Cozumel

    This year we had the ocean front bungalow. It was amazing! Our week was so relaxing and fun. This resort makes you feel like family. You can do a lot or do nothing! We are club members and they treat you so nice and have a wonderful club area with it's own pool. Erika at the club resort is right there to make arrangements for anything you want.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Great resort - no need to wander!

    Iberostar Cozumel is a terrific full-service resort with tons of activities, food, and drinks on site. Great staff, very good food, and terrific facilities make staying here a relaxing and enjoyable vacation.

    Jun 18, 2019
  • 2.0 star tripadvisor rating
    Horrible resort

    I do not know how they are able to call themselves 4 star. Maybe 2.5-3 star at most. Service is horrendous, the rooms were motel level, no AC!!! Mosquitoes and bugs everywhere. Dead wasps around pool. Stung one of our group kids. Food was mediocre. My kids can cook better than this place. Drinks were all watered down and cheap! They penny and done you! Even the better drinks were not offered as part of the all inclusive! That has never happened at other REAL 4 star all inclusive. We are never going to recommend an iberostar resort again! They lost clients from our entire group and from our travel agent! The only good thing about this location is the Kids Star Camp!!! Ismael was the best guy. My kids loved kids club!!! That was the saving grace to this location!!

    Jun 18, 2019
  • 5.0 star tripadvisor rating
    Great place for family vacation

    We brought our 2 girls and had a fanstastic time! We had a poolside room with working AC (actually it was too cold). We rather enjoyed the island feel and not having AC in the buffet style restaurants was fine with us. There were ceiling fans circulating the air, and for us, the only place that was really "hot" was near where the foods were cooked. My kids LOVED the Star Camp and the camp staff! Ismael was amazing with our kids, as was Alisa (?) and everyone else. The entertainment was good, my kids loved it, although it was a bit late for them, they enjoyed staying up late. The food was good and because of all the options, my picky eaters actually tried different things...that's a win for us! The ocean near the dock was a little rocky, so I'd recommend water shoes/aqua socks or something to protect your feet. But otherwise it was a nice beach with a little seaweed, but not unbearable. We truly enjoyed ourselves. My only criticism would be that not all the bartenders are good at making mixed drinks, so once we found a few, we gravitated towards them to make sure ours were on point.

    Jun 18, 2019
  • 1.0 star tripadvisor rating
    No Stars

    This place does not deserve 4 stars.. Maybe my standards are high but this was not a place you want to visit if you expect great service.. the temperatures here were humid and hot... that’s not the issue the issue was that the air conditioning went out almost every other night and it was not comfortable... another issue is if you are not specific about what you need as far as a room then you will receive the most smallest room they have for 4 people it was so very small.. they don’t let you upgrade till the next day which we had to and pay an extra $1000... the buffet is in a restaurant that has NO air conditioning so you sweat while you eat then the restaurants that you can make reservations are not very good.. The alcohol is the lowest quality you can get and if you want top shelf it will cost you extra.. I have never been so excited to come home from a family vacation! But I will say the kids club was amazing with the kids! At least our children were entertained:-) I prefer playa de Carmen over Cozumel...

    Jun 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519