Hotel Overview

Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs. 

Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time. 

Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at five bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night. 

To take full advantage of the fascinating natural beauty and rich Mayan history throughout the region, guests of the Iberostar Cozumel have the opportunity to take a full-day excursion to another premium category Iberostar hotel along Riviera Maya (transportation not included). 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property was the first hotel in Cozumel to earn Green Globe Certification for sustainable management and operations. The hotel has also fulfilled 78% of Green Globe criteria, establishing environmental benchmarks for energy, water, and waste in Cozumel.

Location

Beach
Cozumel International Airport (CZM) : 30 miles

Property Information

Year Built: 1999
Last Renovation: 2015
Accessible rooms: 3
Floors: 2
Total rooms: 293

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.

Effective:11/01/2019

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8202 reviews
  • 5.0 star tripadvisor rating
    Wonderful

    Our two kids had an amazing time in Star Camp Iberostar Cozumel. They really enjoyed the company of all Star Camp’s staff. Lola and Adel and other guys were so friendly and nice to us. They were so reliable and helpful with our kids. Our kids had so much fun. Star Camp really made our vacation so wonderful. We stayed at Iberostar from May 8th to May 15th and all Iberostar Star Camp’s staff was just amazing. Thank you so much for all your help with our kids. Yana and Yuri.

    May 28, 2024
  • 4.0 star tripadvisor rating
    Great holiday few drawbacks

    The hotel is fantastic. The food at the buffet for breakfast and dinner is excellent with even the fussiest eater being catered for. Pork belly is the best I have ever had. There is always a joint each night which was also cooked to perfection with excellent selections of condiments and one of the best chimichurri I have ever had. Fruits and juices in the morning also excellent and fresh. Lunch is down by the pool and if you don’t fancy the buffet you can still go and get food from the snack bar and still have it in the buffet restaurant. Special mention to Adolfo in the evenings who always remembered what drinks we would usually have and got us a drinks menu on the first evening. Looks like there has been a change for the al acarte restaurants no longer requiring a booking this may not be the case in high season though. Pool is kept very clean. Ana was excellent at bring drinks around roughly every half hour and even remembered I stuck to non alcoholic in the morning but would usually have a cocky in the afternoon. my best advise is tip like an American for all areas couple of dollars for each drink seemed greatly appreciated. I usually left $5 each day for the room. Rooms kept very clean and we had not issues with air con in fact some of the best air conditioned rooms we have stayed in. Nor did we notice the sewage smell some reviews have. Out understand this is because they use recycled water but only spray it around 6:30am and never near the restaurants or pool areas. Getting a taxi from the hotel is easy just take a screenshot of where you want to go and the bellboy will take care of the rest. My only two negatives are the below: Firstly the lobby drinks service is non existent with the man who I think should be serving standing around chatting to the barman . I think in 7 days maybe twice where we served sitting down otherwise it’s just going up to bar itself and ordering. It seems a shame when everyone else seems to work so hard. Anyone going with BA from UK don’t use nexus for the transfers getting a taxi is easy down to the ferry terminal which should be about $80 for two people and cases, the ferry tickets are about $15 each then taxis are right outside the ferry terminal in Cozumel. Taxis are easy in Cozumel with one company operating all a reasonable from the ferry to the hotel was $25. Nexus are hopeless and do not turn up. They even have a base at the hotel. Do not use them for snorkelling trips use dressel divers nexus charge double the cost and are nowhere near as good shame the hotel even allows them on the premises. This is my main reason for dropping a star as Nexus are just crooks who I don’t believe the hotel should be associated with.

    May 28, 2024
  • 5.0 star tripadvisor rating
    Pleasantly surprised. An honest review from a seasoned traveler

    My dad, brother and I are scuba divers and have gone to Cozumel many times. We had never done an all inclusive resort and decided to try it out. We went with Iberostar due to the ratings, location (right near Palancar and great sites), dive shop on the property, and terrific price. We were all pleasantly surprised and booked another trip for June 2024 and are bringing along my uncle and cousin as well. A few negatives - it is hot with the indoor outdoor dining and mosquitos are annoying. I will combat that this time with a neck cooling ring I got on Amazon and a bug spray I use in the states that has no smell. The rooms are not luxurious by any means but they’re fine. Pool is too warm as well, not so refreshing. The rest are all positives. Surprisingly good food, great staff, entertainment shows, and of course amazing diving with very short boat rides. Overall, the bang for your buck at this place is amazing. We plan to come back for an annual guys dive trip moving forward. I do not recommend staying here if you’re not a diver. I’d probably get pretty bored if I didn’t dive.

    May 27, 2024
  • 5.0 star tripadvisor rating
    Why go anywhere else? Great service, great staff and friendly people.

    Unbelievable service, good food and beautiful setting. Last resort on the island and the beaches are walkable and safety is of no concern. Staff was excellent and Cesar at guest services was great and very helpful, we never felt pressure, only genuine assistance.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Amazing

    The place is amazing! This is our 2nd time here. It’s so unique to other hotels with the colorful cute huts. Max and the entertainment staff were great. Actually all the staff are great. The biggest problem is the staff having to work wearing clothes that should be worn in a winter place. These poor staff members are working so hard why sweating to death. Please atleast have them wear short sleeves and not long sleeves. If we are sitting and sweating imagine how hot the staff is working. Also food is all so good but it’s so hard to enjoy sitting and dining with no air conditioning. This place is by far one of the best places. Everyone is so sweet and nice and go the extra mile to make sure everyone is happy and everything is spotless clean. Please bring back the steakhouse.

    May 26, 2024

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