Honeymoon*: Bottle of champagne, fruit platter, and Iberostar gift.
LocationPuerto Plata - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 8411 reviews
A great place to stay.
The Iberostar hotel is a great hotel for families and couples. My hotel room was very clean and nice. Plenty of bars and places to eat on the resort. Fausto the concierge was a great help and had a great wealth of information of the resort. The front desk workers was also great in assisting my needs. The bartenders at the pool made great and fast drinks. The waitress and waiters at the restaurant by the pool was also great with their service. The entertainers at the pool was friendly and they made sure everybody was a having a good time. Overall it was a great experience at the Iberostar resort.
Lively resort - not the greatest for families with babies who go to sleep early.
All in all a good resort - if I had travelled with friends/without kids, would've loved it, but given I traveled with an infant, it was too loud of a resort in the evenings. This is a positive for those travelling without kids. Nightlife was great! Just noting this for those considering to travel as a family and have kids that go to sleep early - the evenings are really LOUD and go on until 11:30 p.m. and there is nowhere to get away from the noise room-wise. They are are equally loud. Beach was full of seaweed every day. Beach would get a 4/10 because of this. Food was great. Some items that were advertised as being in the room weren't included - no playstation, no kids toys. Also, a jacuzzi was advertised as being included, however it is meant for spa visitors only. Beautiful, but you have to pay extra for it. i.e. Not included as advertised. All-in-all a good vacation, but definitely recommended more for those without young children.
The room was bad, the ac was working too hard and when we asked how to turn it down they played dumb... the stuff are very arrogant and act like you aren't worthy of their services. The all inclusive food is cheap and makes you want to throw up every so often. The pool is barely cleaned you are always swimming with other people's hair getting stuck to you. The beach isn't clean either. It's kind of disappointing, I don't understand where the good reviews came from what's so ever.
The best ever
We were all skeptical especially with everything going on in the DR. However, we had our first family reunion at Irebostar. We couldn't have asked for a better trip. From the seniors, to the adults, the 20 year olds and the babies, everyone had a blast. The food was constant, the alcohol was flowing. The chef went above and beyond for my husband who is vegan. Delmis entertained us and planned our trips. Michael helped us get our family dinner reservations even though it was last minute. This is definitely a 5+ for us. So much so that we plan on returning another time.
We visited this hotel as a group of 6 in may/June this year. I have visited several times before and this time was no exception. There are currently no direct flights from the UK to puerto plata so we made the gruelling journey by car from punta cana. The journey was totally worth it to then have 2 weeks at iberostar. We made some fantastic friends for life . The only disapointments we had was that we had requested rooms close by in ground floor as we were preparing for a wedding. I emailed the hotel 3 times before our trip to make this request but upon arrival discovered our messages hadn’t been passed on to check in. We were late in the day checking in which meant a lot if the rooms had already been allocated. Which I understood perfectly well but to then see how empty the hotel was at this low season was then disappointed that our request could not be fufilled as there was many empty rooms and a small handful of guests. Weekends the hotel was full with locals visiting which made it uncomfortable around the pool during the day as they were very noisy and swamped the place. Food was excellent as normal. We didn’t get chance to try speciality restaurants as getting out the room with 3 young children in the evening for a set time became very tricky!! The bar in the theatre area looked a little boring as I seemed to remember seeing lovely bright coloured cocktails on display to choose from . Rooms were well maintained and it was lovely to receive a special treat for my son in his birthday delivered to our room. Entertainment was excellent and the star friends were very friendly. My two young children certainly gave them a run around following them about and hanging of their legs!! My daughters are 7 & 4 and still remember their names which have stuck with them. So special thanks to Roadrunner & Darling for being so patient and playful with my girls. You absolutely made their time as fun and enjoyable as it could be and they are asking when we can come back again! Well we will be back that’s for sure. Hopefully October this year!!!