Honeymoon*: Bottle of champagne, fruit platter, and Iberostar gift.
LocationPuerto Plata - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 8365 reviews
A 3 star
The hotel is nice but it’s no 5 star, the food was good the pool was dirty , the beach is always windy so you stay there long unless you want to be sand paper your skin, the rooms are the bed squeaks, the bathtub has rust in the corners, the air conditioning works very well, the room is clean, the service was ok even when you tipped it made no difference, the restaurants the Mediterranean was ok, the Japanese was entertaining the Mexican was not worth going to. The locals arrive on Friday night and usually stay tell Sunday afternoon, they come with all there family members and they take over the pool and restaurant they have no manners and are rude, the staff are ok but no one makes any effort to do anything special, the spa was nice but you can negotiate the prices, lots off kids if you are looking for a quite place pick adults only , over all a 3 star
Wonderful Trip Despite All The Negative Attention
We stayed at the Iberostar Costa Dorada from June 7-13, 2019. We also took the Cayo Arena-Paradise Island Tour as well as visited Sosúa Beach. We traveled to Punta Cana in 2016 for our family vacation as well as to deliver baseball equipment to a youth group in the town of Higuey. We had such a wonderful experience overall that this time we decided to try the other side of this beautiful country - Puerto Plata. We travel each year with a group of 15 more or less of friends and family. We did have second thoughts with all the terrible news that was coming to light before we departed on June 6th from the woman being attacked to the few people that unexplainably died at a few resorts. We convinced ourselves that we couldn’t let these unfortunate events ruin our vacation and that we would use common sense & caution and remember that it is a poor country filled with its own problems. I do have to say if we would have traveled a little later and now with more unexplained deaths, we would have canceled. I hope that they find the root of the problem and do it quick before more people die and it greatly affects their economy from people choosing not to vacation there. I have to vouch for the people who we have met at the different resorts, tours and community that they are respectable and kind human beings and do cherish the tourism that comes to their country. So sad and scary not knowing what is going on with all these sudden deaths. So here is our review in hopes that it will bring the attention to the resort wherever the issues need to be addressed which aren’t many. First, I have to say this side of the DR is or was more laid back at this resort. The older adults didn’t mind this, but our young adults certainly noticed there was less people their age that stayed there from different countries- especially when they attended the Route 66 nightclub. We also noticed that it was definitely less crowded which was nice at times but yes we did miss the mingling with other families coming from all over the world. Restaurants: For being a 4-5 star resort, they limited the amount of main course plates one could order off the menu. I remember at the Grand Bahia they did not do this. If someone wanted another plate of one of the main courses, it was not restricted. 1.Communication among the a la carte restaurant reservations desk needs to be improved. Seems that only one person is in charge of getting these reservations in order even though we had already confirmed via email prior to arriving. Mario was very helpful but even he couldn’t see these reservations and tried to say we could only book 12. They still tried to work it all out and finally found the person who finally knew about or had access to these reservations, but unfortunately had already taken over an hour of the time we could have already been enjoying the resort. 2. Japanese-Sakura Restaurant. Food was good, but could improve some. The steak is a little tough, and they put too much soy sauce on everything. If they want to make it more authentic, maybe they could get access to the different sauces that are used for the fish, poultry and meat. Service was kind and excellent. Atmosphere was excellent and chef was entertaining. Clean. 3. Mediterranean: not good. Was probably the worst a la carte meals we had. Both adults and young adults did not like their meals. We were sharing and switching and one of our friends tried to get a different meal because he didn’t like his but they said he couldn’t do that. So we ate more of what the had at their buffet table. I think they just need to revisit what main course meals are considered to be Mediterranean or most well known or popular. It was also outside next to the pool where they usually have their regular buffet each day so it definitely did not have the ambiance and just felt like an everyday buffet meal. Service again was excellent. 4. Mexican La Hacienda- Delicious food all around from the main course to the selections at the buffet. Even the deserts were very delicious and much attention was paid to the variety of ingredients used. Not the same deserts they have each day at the other buffets and a la cartes. We were very surprised and impressed with the attention to the detail and ingredients used. Presentation was authentic, the service was above the others...they even went to go get the specialty drinks we were ordering since they didn’t have what was needed there. Kudos to the Chef! Daily Building and room maintenance was very good. The overall building needs some attention. 1. Pool floor was rough and chipped in some areas. 2. Some roaches on our connecting room, and we were scheduled to get fumigation on our wing but we refused. Although they said it would not be a danger to our health we still had some reservations especially when we had read about that couple in Punta Cana that cut their trip short after they had fumigated their room and fell ill...their Doctor found pesticide residue in their blood tests. The girls just left their clothes in their luggage and not on the shelves where they had killed a few roaches. 3. The lighting in the evening is very low and inadequate for safety reasons. Around the pool area and walkways and especially around building 5 where they were doing construction- no lights at all. Also, the building that was under construction had all their doors open to the building. This was creepy and scary walking through this area. They should just close it off. My friends had their room in building 5 and had their room moved because their two teenage daughters felt unsafe walking in and out from that building...they all felt unsafe. 4. Swim up bar- not very well stocked and only one bartender most of the time for each side. They also didn’t seem to know many drinks and how to make them. 5. Beach and Lobby Bar- very good! Seemed to be more knowledgeable and staffed. 6. NO service or music on the beach! Definitely one of the downfalls for being a 5 star resort. At the Grand Bahia I remember we had service for drinks and music playing all day long. I only remember a live band one time. They could at least have a speaker shuffling music on that platform the have on the side of the beach. 7. Tour booking. Aris representing Expedia or BlueTravel was super sweet and tried to Find us the best price for our Paradise Island tour. Thank you Aris! The captains of the motor boats and people meeting us at the island were super helpful and had drinks and fruit for us. They even helped us with the snorkeling which was amazing! The lunch back at the island was very good too and again very good service. Food consisted of chicken, fish and salads. 8. William- one of the bartenders escorted us and had two drivers take us to Sosúa Beach. Felt safe to and from and also assisted us while we were there. 9. Gym- no attendant and no antibacterial for hands, but overall they had what we needed to meet our daily exercise needs. 10. Spa- was excellent and sooo relaxing. A few of us had the combo and the masseusses were so well trained and knew what they were doing. Overall the grounds were beautiful, the customer service and cleaning staff was excellent and always accommodating. They really made our stay a memorable one despite all that was happening outside of the resort before and during our stay. We love the DR and the Dominican people. We would love to return again someday but will need to wait for some time before all this investigation is done and make sure we will feel safe returning. Hopefully the Minister of Travel will review their current safety standards and make new regulations to prevent any danger to the lives of those visiting.
Overall, I had a great time at the resort with my son. The resort employees (Michy and waiters)are wonderful. The quality of the food could be better (my opinion), especially I have culinary degree. My son had an incident at the beach two days prior returning back to the States. A local person come out of the forest area tried to steal my son iPhone out of his hand. I inform the resort security and employees. They went looking him but couldn't find him. They told me they reported the incident to the police dept, but they never did. I ask them when I was checking out , if they reported the incident . Their reply was no and that I had to go to police station to report it. Two hours before boarding my flight to NY. I was very disappoint with the gentleman response to me.
Beware of drugging
This seems to be a nice hotel but as the week went by we noticed a lot of shady things . We witnessed the bartenders and cooks at the snack bar drinking often to the point of showing obvious signs of intoxication. The lobby bar at night was similar at times. The worst bar of all was the swim up bar , this is where on our third day my wife and I were drugged by Eric the bartender. Luckily our kids were able to get us back to the room. He asked my wife for our room # also my daughter. He did not get the # so luckily we were not robbed or worse... we lost 4 hours of our memory. I have researched since we got back and this is a common occurrence. Of course he did this at the end of his shift and conveniently he had the next 3 days off not returning till the day we left to go home ! He knew we wouldn't get to confront him... If you must go to this hotel please be careful. If you dont see your drink poured in front of you dont drink it!
It was Blah
DR was never on my list to travel but I went for wedding. The resort was blahh, the pool activities were cool, the beach was ok. Some of the staff were not that friendly, the drinks were watered down and the food was nasty and bland. I would never come back to this place or DR again.