Hotel Overview
Location
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1011 reviews
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Oct 08, 2024Great kid free experience, wonderful food and incredible service.
The resort was clean and the service was incredible. Ask for Alejandro "Alex" on the beach or go see Nelson at the pool bar. We wanted for nothing during our stay. The service really made this place but the restaurants were also very great to eat at. Tempest had a sushi experience and a Hibachi experience plan on doing them both during your stay. Order the spring rolls with the coconut sauce and you can thank me later. I would definitely attend again if my kids will allow me to travel without them.
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Oct 06, 2024OK hotel to spend no more than 3 days.
Hyatt Zilara Riviera Maya is an average hotel. Hotel has smell, moister and animals walking everywhere, (looks like racoons) not pleasant to be around them. Units looks clen but it is an older building, needs constant repairs, beach is not the best, a lot of derbies, activities are limited and limited food options, not what I expected from Hyatt.
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Sep 30, 2024
Boring place ever !!!
Nice resort but the place is empty, only one or two restaurants open at night , the buffet is not open 7 days. There’s nothing to do at night, just a few show once in a while and no music even during the day !!! Very boring place and the receptionist Anna is not nice bad attitude !!!
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Sep 29, 2024
Small resort which is good for short stays but avoid if you plan a 5 day or longer stay.
Because the resort is very small, there are limited dining options which all were disappointing for us. Food lacked warmth and seasoning. The check in process felt long after having a long day of travel. The concierge encouraged us to take a “tour” of the newer Secrets resort which ended up being a sales pitch for Unlimited Vacation Club (avoid the scam). In return for our participation in the sales pitch we were given a Romantic Dinner in the beach which didn’t happen due to weather and a cabana on the beach which also didn’t happen due to weather. The resort itself is okay but leaves a lot to be desired. Rooms are clean, AC works, the swim-out pool was incredible. Staff mostly are not bilingual. Room service was incredibly slow and once food came it was cold and lacking of flavor. Unfortunately we would not stay at Hyatt Zilara Riviera Maya again.
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Sep 29, 2024
Food, staff, drinks amazing
The food was so good. The staff were all so wonderful. The shows were pretty good. It’s smaller so you will meet people and for sure see them the next day. That was so nice to always be able to at least say hi to others. The alcohol was top shelf and the bar tenders were great! The rooms were 5 stars! Always clean and gorgeous. If you’re looking for a larger resort this is not it. It is smaller and intimate. The check in process was a bit strange, and they try to sale you on sitting through a presentation. A bit pushy with this. Overall it was a great experience.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.