Hotel Overview

2019 Exceptional Values
Honeymoon: A bottle of domestic sparkling wine, complimentary room upgrade (based on availability), one FREE night on first anniversary return trip (minimum five night stay; restrictions apply).

Spend an unforgettable vacation on beautiful Acapulco Bay and embrace the elegance and warmth of Mexico. Quality meets variety in this magnificent, tropical hotel. Emporio Acapulco is located on one side of the Square of Diana, just about 30 minutes from the airport.

Haloed in glistening sunlight, this wondrous resort is situated amidst lush gardens with three shimmering pools (two adults only). Enjoy a cocktail at the swim-up bar. Race down a free-form water slide, and marvel at the sight of golden sands and brilliant sunsets. Take part in volleyball, soccer and aerobics with family and friends, or try out windsurfing, snorkeling, fishing and more. Guests are also invited to swim with the dolphins and experience the one-in-a-lifetime spectacle of the Quebrada Cliff Divers.

Offering both EP (room only) and optional inclusive accommodations, the hotel features two restaurants, and a dazzling nightlife. Enjoy tapas and cocktails in a minimalist and sophisticated establishment at Arka Martini & Tapas Bar, or take a stroll to Sunset Lounge for gourmet specialties, Thai fusion cuisine, and authentic Mexican seasonings. The Island Bar & Grill provides a mouthwatering third option, featuring poolside snacks, and succulent meals right off the grill.

Location

Beach
Acapulco, Guerrero, Mexico Alvarez International (ACA) : 15 miles

Property Information

Year Built: 1962
Last Renovation: 2002
Accessible rooms: 2
Floors: 14
Total rooms: 390

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Hotel Details

Onsite Dining

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Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

 

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 2194 reviews
  • 5.0 star tripadvisor rating
    Great experience

    Just one to take the time to thanks some of your staff that make our vacaciones be a great experience. Jorge Mendel at the pool area, he was very professional and helpful, David Candela and Teodoro at the VIP area always whit a big smile and great attitude and Adriana on our check in, she make everything very easy to us. Thank you to all your staff. I love Acapulco and I hope to visiting your hotel soon.

    May 28, 2019
  • 3.0 star tripadvisor rating
    ROOMS ARE BAD!

    Visited with my husband and was really displeased with the cleanliness of the rooms. The bathrooms looked as if they had not been cleaned in ages and the sheets looked like they had not been changed in years. Voiced our concerns with front desk and we're “okd" but no changes were made. The price is also mid-level so I would've have expected better.

    May 07, 2019
  • 5.0 star tripadvisor rating
    Good hotel in centre of Acapulco beach

    Really loved this hotel. Great for the price we paid. We had a lovely room with a balcony and sea and pool view 12 floors up. Everything in the room we needed, lovely, spacious and light and cleaned well every day, even had a bunny on our bed. Nice pools, with a children's pool and two adult pools. This was a plus for us, we really loved the adult only pool, with cabanas, plenty of beds and in pool sunbathing beds. There was also an infinity adult only pool, but there weren't many beds here, so we stayed in the main adult only pool area, which was strictly enforced. Lovely and peaceful. Waiter service for drinks and food around the pool. We never ate in the restaurant as there other places to eat outside the hotel and it seemed to be mainly for all inclusive or half board residents. We had a drink at the inside bar which was o.k. but why wasn't the beach bar open until later. Closed at 6.00 before the sunset. Access to the beach, but then a charge for the beds/cabanas. Also there is a sign recommending you to be careful of eating at the food station on the beach and also beware of thieves, so didn't bother. The hotel pools were fine with us. The staff didn't speak very good English and we were in the minority, but who cares. Would recommend this place to anyone. There are tourist police patrolling, so felt quite safe to go out and about, but caught taxis back after dark. Some nice restaurants to walk to Terra Luna and Tabasco Beach. Particularly loved Tabasco Beach. Happy hour provides two for one drinks and lovely setting above the beach. Also plenty of bars if you turn right out of the hotel towards Tabasco beach, particularly liked Alex Bar which had a happy hour until 7.00, two for one. Very friendly.

    Apr 16, 2019
  • 3.0 star tripadvisor rating
    The Emporio is a very large tourist engine, and we are not used to such

    Some years ago, but still the same? Beautiful hotel, professional staff everywhere. Very nice, huge room, 8.floor, with a excellent view, nearly the hole bay. The pool areas very nice too - but difficult to get sun chairs or - lounges, all was taken early. Breakfast and buffet very good, but very busy, many guests, many children - there was queue everywhere and noisy. Same queue in the reception every morning. It was only for 3 nights, ok - but I wouldn't stay for a week! Outside the hotel same problems in the evening, a lot of restaurants, very crowded everywhere, many, many tourists; -very difficult to get a table for 2!

    Apr 11, 2019
  • 4.0 star tripadvisor rating
    A paradise

    The service in general very good pools good service the reception take a little but I thought it was good and this super well and I have no complaint of anything and the food is good no doubt some is recommended to relax

    Apr 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819