Hotel Overview

Experience breathtaking tropical gardens, waterways, and award-winning dining and shopping at Hilton Waikoloa Village. Enjoy golf, tennis and the world-famous dolphin lagoon. The Kohala Sports Club and Spa offers the finest in European and traditional Hawaiian treatments, whirlpools, weight rooms, massage, sauna and steam baths.

Location

Waikoloa, Hawaii
Kona, HI, USA - Keahole (KOA) : 30 miles

Property Information

Year Built: 1988
Accessible rooms: 36
Floors: 6
Total rooms: 1240

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum valet parking fee of $55 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. No Validations available for restaurants/luau for Valet Parking. Validations available only for Self-Parking for restaurant dining/luau.
Advisory A minimum self parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due and for hotel visitors, the hourly self-parking rate will increase to $8/hour, there is no hourly rate in valet parking.
Advisory A minimum hotel-imposed Resort Fee of $48.00 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Charge - A mandatory resort charge is charged and collected by the hotel either at check-in or check-out.
Mandatory Resort Charge Inclusions:
- Local calls and 800 access calls
- Internet Access/Wi-Fi Access in guest rooms and all public areas
- In-Room PlayStation 3 Console with unlimited movies and games
- Daily cultural activities including Lei Making, Hula, and Ukulele Lessons
- 20% discount on Lagoon Beach Toys (non-motorized)
- Keiki Pool Activities & Scavenger Hunt-Schedule listed on the back of Resort Activities Guide
- Fitness or Yoga Class at the Kohala Spa; One class per person, per day from the existing fitness schedule. Space is limited and reservations are recommended.
- Pool Toy inflation at Kona Pool and Lagoon Beach recreation desks. Inflatable pool toys will be available for purchase or guests may bring their own.
- Big Island Bird Talk with resident wildlife specialist. Daily at 10AM in the Main Lobby. The talk will last approximately 30 minutes and reservations are not required.
- Complimentary Photo Session and receive ONE (1) 4”x 8” photo. To schedule session, please visit the Resort Photography Desk located in the Main Lobby, next to Kona Tap Room
- One time $10 discount, per person, per stay on Hawaii Nautical Sailings "Spirit of Aloha" catamaran that departs from Anaeho' omalu Bay.  Reservations can be made with the Hawaii Nautical Desk located in the resort's Main Lobby. Discount is not combinable with any other offers or specials with Hawaii Nautical

The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change. The hotel can provide current charge and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10948 reviews
  • 5.0 star tripadvisor rating
    Had a great stay!

    Had a great stay! We stayed just one night but loved every part of it! The snorkeling in the lagoon is amazing! Especially for younger kids, saw a lot of turtles and a lot of different fish, and even a spotted ray. Used the pool each day also, unique, only about 4 feet but very long and nice. Also a nice water slide which my kids used 50+ times. We were prepared for high prices, so we brought some food along and went to the Queen’s shops right down the road. The property is amazing with lots to see. We got some great sunset pics towards the golf course.

    Apr 20, 2024
  • 1.0 star tripadvisor rating
    Hilton hotel brands are allowing all of their hotels to fall into severe disrepair

    Hilton Hotels - seriously what are you doing? We stopped in this hotel for dinner, walked around for 20 minutes and left. there is literal black mold growing on walls and stairs. The hotel is a mess. they haven’t done one update in at least 15 years. Very depressing. I felt like I was in a zombie apocalypse movie. this hotel was a great property it has been very neglected and Hilton Hotel brands needs to step up very disappointing.

    Apr 20, 2024
  • 4.0 star tripadvisor rating
    Beautiful resort in Waikoloa Village

    For our first trip to the Big Island we decided to stay here for 6 nights. When our room wasn’t ready we were able to check in our luggage and it was brought to our room once it was ready. We luckily got to stay in the Makai Tower. Highly recommend this tower since the activities, pool, spa, restaurants are here and a self parking entrance. The room itself was nice and the shower head/pressure was good. This is rare, it is always bad in my experience. We did not utilize the pool much as it was overcrowded, chaotic, and people hoarded chairs with their towels so no one else could get one, ever. The cafes all closed by 4 which was very inconvenient. Only the Italian restaurant and Kona Bar was open past that. Food is outrageously expensive and the location of the property is about 20 mins from Kona, 1.5 from Hilo so you are stuck eating there or driving a few mins within the resort to the King’s and Queen’s Shops that have some eats, stores. We frequented the Island Gourmet Market for breakfast but that was mediocre. Luckily there was a Starbucks so I went there alot too. The laundry facilities were non-existent. Machines were broken. The only other ones were in a tower across the resort, a maze to get too only for out key NOT work. Resort itself is nice, but I think I would stay in Kona for a few days and Hilo for a few for this to be ideal. Waikoloa is a bit of a drive if venturing around the island like we did. Hapuna Beach was nearby and our fav beach here.

    Apr 12, 2024
  • 1.0 star tripadvisor rating
    Dirty room and no service

    The hotel is terrible! We did not get the room we reserved and paid for. The room we did get was filthy dirty, and had dirty sheets on the bed. The towels where on the floor dirty and the trash cans where overflowing. We got zero help from the front desk who were actually very rude about it. It took us a full day just to get clean towels, and never did get room service to replace the sheets or empty the trash. The hotel told us to simply put the trash out side the door. I would highly recommend you avoid this resort at all costs.

    Apr 10, 2024
  • 1.0 star tripadvisor rating
    Untrustworthy and unkind staff

    We arrived late in the evening and were only staying for one night on the island. This trip is for our honeymoon. Check in was excellent, front desk staff and tram operators were so helpful. But then it went off the rails. The valet attendant asked if we wanted to have our bags brought up to our room, I normally would say no but decided because it was late I’d take advantage of it. It was the WORST decision I have ever made. After we called to retrieve the bags once we got to our room it took awhile and they called back to say, “There are bugs coming from your bags. So we will bring them up and you can check them outside your room. We will also grab the rental car and see if it came from the car.” When we left them OUTSIDE on the sidewalk there was nothing wrong with them. They bring them upstairs and there’s still nothing wrong with them, no bugs. They get the car, nothing in the car. All of this was extremely upsetting and entirely ruined our ONE night here. The management staff was extremely dismissive and unkind when I called back upset about the issue. Frankly, whoever reported this was mistaken, they caused undue stress and panic for something that was simply NOT TRUE. I will not be returning and will not ever recommend this resort to someone else. I cannot trust the staff here.

    Apr 09, 2024

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