$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4499 reviews
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May 17, 2025Amazing long weekend
The property is clean, modern, and set in a quiet location just outside the busy hotel zone. The food was consistently good across all the restaurants, with plenty of variety. Rooms were spacious and comfortable. Big shoutout to Roberto by the pool—he gave us great service and made our afternoons by the water even better. Would definitely consider coming back.
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May 15, 2025Good resort, friendly staff
The staff is what gives this hotel a high rating. They’re very accommodating, helpful and friendly. We had the best waitress and by a person getting our drinks daily, Olivia she is top-notch, friendly, outgoing, and a great asset to this company. Along with her partner Jesus. When we checked in we had Sophia, who was also top-notch helped us to get a good rate for an upgraded room. The lobby is not much to look at and several times there was very little restaurants open but we could always find food and a friendly face
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May 15, 2025Poor Service
Of course — here’s the final version of your review with that last detail added: ⸻ One of the worst hotel stays I’ve had in years. From the moment we arrived, the experience was disappointing. We had reserved an oceanfront room for our anniversary, but at check-in were given a garden view instead. It took about 10 minutes of back-and-forth before I had to pull up the original reservation to prove we had booked oceanfront — only then did the front desk agree to make the change. To make matters worse, although we noted in the reservation that we were celebrating our anniversary and were even asked about it again at check-in, not a single staff member acknowledged it during our stay. Every other hotel we’ve stayed at for a special occasion has made an effort to help us feel celebrated — this one didn’t even bother with a “happy anniversary.” The staff overall was inattentive and unprofessional. At most hotels, employees honor guests by allowing them to pass first — here, we constantly had to stop and let staff pass us in the halls. On our first day, it took over 1.5 hours to get our luggage to our room. Restaurants were open on different days with no clear schedule, and when we asked staff, we got different answers every time. The buffet was repetitive with little variety, unlike other resorts that offer much better options. We complained to the concierge team about several issues — they gave us a bottle of wine, but also recorded us without asking for permission, which was incredibly inappropriate. Dining at Sunan restaurant was especially unpleasant. The staff was rude and made us feel rushed from the moment we sat down. While the hotel advertises having been remodeled, the hallways told a different story. Carpets were visibly torn and worn down. The pool was also in poor condition — tiles were literally missing and coming loose under our feet, making it feel neglected and even unsafe. Poolside service was basically nonexistent. In four full days, only one staff member asked us if we wanted anything. All in all, this was a frustrating, underwhelming experience — especially disappointing for a special occasion. We will not be returning and do not recommend it.
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May 13, 2025
Awsome
We will definitely go back. All of the staffs were amazing, foods were great and super clean. It is quite at night so was just perfect for our family with little kids. A big thanks to Ale, Danl, Dixie, Nath, Argentina and Rubi at the Kids Korner. They want to go back to Hilton Cancun only to see them again!
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May 11, 2025
Wonderful
Wonderful stay, the food was great, Max was wonderful in helping with move out process! Keep up the good work ! Would love to come back in the future. The staff at the lobby bar were always so kind and entertaining! Specifically I would like give a thumbs up to Miguel, Eduardo, and Moises! We had a wonderful time and will be leaving with many happy memories.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.