Hotel Overview

2019 Resort Added Values
Honeymoon: Room upgrade (based on availability), bottle of sparkling wine, fruit plate, room with king bed, one romantic dinner for two (reservations required; minimum 4 night stay).

An adults-only vacation experience awaits you! Hideaway at Royalton Riviera Cancun is a blissful escape for singles, couples, and friends looking for an out-of-this-world getaway. This All-In Luxury® resort offers outstanding accommodations and amenities that will make you feel like absolute royalty.

Go for a swim in one of eight pools or relax on the beach. Diamond Club members can even enjoy two exclusive pools and beach access! Non-motorized watersports and nightly activities are also available for your enjoyment.

When it comes to pampering yourself, The Royal Spa offers a variety of luxurious treatments for the face and body, as well as massages and spa rituals. Melt away tension and allow The Royal Spa to revive your mind, body, and soul!

If your idea of relaxation involves getting fit, then you'll love the available fitness center, complete with certified trainers who want you to be the best version of yourself! With a variety of classes, including Aqua-Fit, Pilates, and Boot Camp, you're bound to feel fit and fabulous!

Sit down for a meal at one of 10 restaurants, each with their own distinct flavors. Whether you're in the mood for Japanese, Italian, Mediterranean, or Tex-Mex, there is something on the menu to please your palate. Treat yourself to a juicy steak, enjoy a delicious seafood dinner, or peruse the International Buffet and indulge in several different delicacies. After your meal, have a refreshing cocktail at one of 16 bars.

Don't want to leave your room? 24-hour room service makes it possible to enjoy the resort's delicious food without ever having to step foot in a restaurant.

Location

Riviera Maya
Cancun International Airport (CUN) : 12 miles

Property Information

Total rooms and suites: 343

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 13121 reviews
  • 5.0 star tripadvisor rating
    Most amazing honeymoon

    My husband and I did our honeymoon here at the end of March. We are both very picky and only choose to vacation in 5 star luxury resorts. We ABSOLUTELY loved this place. We stayed in the Hideaway and we also were DC. We stayed in a 4th floor room with rooftop jacuzzi. We thought DC was worth the money alone just for the dinner reservations. Our butler Esteban was amazing! He went out is his way to have our room decorated for our honeymoon while we were out at the pool one day. We spent all of our time at the Hideaway bar and by far Henrri was the absolute highlight of our trip. He was sooooooo attentive to us. He was always quick to make us another drink and wouldn’t hesitate to make us whatever we asked for. They ran out of Malibu rum one day and we went and found a bottle just so that I could keep having my usual drink. There were 3 staff members by the pool (two men and a woman) who were absolutely fabulous. Everyday they went out of their way to make sure we had sun loungers and anything else we needed. We can’t wait to go back to the Royalton. We got pregnant on our honeymoon so once this baby comes, we are planning a trip with our two children back there to the family side in April 2020! We are so excited. Don’t even bother reading the negative reviews. People get their panties in a knot about the most ridiculous things. You are on vacation. The staff are truly what make this resort the most amazing spot to vacation!!!

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Amazing trip with Family

    We just came back from amazing trip at this hotel all inclusive with 12 of us and had an excellent time that having hard time Adjusting to normal life without our Butler services given by Alfredo, Alex and Gabby . They were just phenomenal people with all there help they can provide as getting u best reservations at restaurants, bed tea, evening tea and even getting best seats to watch the shows and especially the drinks as well getting u cabanas at the poolside on and on for a week and getting spoiled but reality is after come back from vacation do ask for them if u are going this hotel👍

    Aug 13, 2019
  • 3.0 star tripadvisor rating
    Great place for the kids

    Okay I will say hands down this is a beautiful place. They've thought of everything from the keycard bracelets to the usb outlets and thermostat on your bedside. The service people were gracious and kind and very hospitable. They have a great kids pool thats about 2-3 feet deep so its great for the littles but also had some slides for the bigger kids. I want to say they have about 6 big pools in the entire property and its walks away from the beach, so that was a great thing. The property is also very beautiful. Here are some things that were not so great about the property. The pressuring of the timeshare meetings. I was quite annoyed when they called my phone multiple times in the morning to see if I was attending after I said I wasnt. I wasnt very fond of Marco although he was trying to be personable he was borderline innapproriate and aggressive. The next thing that I didnt like was the food! I cant stress this enough. The food was mediocre at best. It felt like there was no effort put into it. The buffet was meh and the different restaurants were okay, I felt like they held back on the shrimp and lobsters and their food budget is a small portion of their priorities. Overall, it was a great experience, our kids enjoyed themselves thoroughly. I'm not sure I would go again just based off of the food, because thats a very important part of our vacation. I think if they changed the food and got in some new chefs and training. I would give this hotel atleast 4 stars.

    Aug 13, 2019
  • 5.0 star tripadvisor rating
    Family Vacation

    Great hotel property but wanted to clearly warn anyone that comes here on one thing: When you check in they will either partner you with a concierge member or you will be approached by them throughout your stay. sometimes they will give you resort credits which they say the concierge will have to convert for you...all they do is give you a book of coupons totaling your resort credits for different services. Personally I would suggest going upstairs to the Amstar tour office to book excursions. They had great prices, offered great services with hassle free reservations. All tours we booked came with transportation and the vans were clean and air conditioned. I will be as clear as I can with this: they are there to help you with anything and will but they will also try their best to lure you into what they call “not a timeshare” presentation in exchange for discounted excursions/services. They will tell you that it is just a 90 minute presentation to show you the property and hope that you will fall love with it and come back...not so! It is a timeshare “like” presentation. It is a different concept from a timeshare but they will try to sell you their version of the program. Be aware of this if you do not want to give up a hour to two hours of your vacation to this and try to be sold a vacation concept program. If you are into this then I would suggest checking it out as it is a clever points based program. Other then this the property is amazing. The staff is very attentive. Wait staff is great and speak very clear English. The food overall is great and you can find a bit of everything from Italian, Asian, Indian to all Americana and buffet meals. The Asian restaurant is the only one that needs an actual reservation...other wise just show up for dinner as you want. The restaurants open at 6 pm for dinner...suggest you go early as open seating is more readily available early. Food comes to your table quickly and hot. You never ever have to worry about being hungry or thirsty while you stay here. The many pools are great. There are 4 main pools you can choose from on the regular property with other pools available if you stay in the adults only section or the diamond club section. The pools are extremely clean and very roomy to swim or just soak. We stayed in a swim up junior suite which was fantastic!!! Pool was attached to the balcony of your room with plenty of room to swim. We brought along our own pool floats...these are allowed in every pool, we even saw some kids taken them onto the slides in the kiddie area. The wait staff will also bring you drinks is to your private swim out. The beach was very murky so we did not go into the water, not sure if this was a seasonal thing but definitely not the crystal clear Caribbean waters. If you are looking for those crystal blue waters you may have to go to another nearby location like “Isla Las Mujeres”. The hotel is located about 30 minutes south of downtown Cancun. You can grab a designated cab into Cancun from the hotel. I say designated because the hotel will assign a specific driver that will take you and come back to pick you up to ensure your safety. I will warn you that this is very expensive...prepare to pay upwards of $70 each way. Driving around the area didn’t seem too bad. I actually thought to myself that I should have just rented a car. There were 5 in our party so getting around in a rental would have been easy enough in the area. Very easy to get onto the highways and navigate between Riviera Maya and Cancun sites and excursions. Overall I would definitely stay again. We did a few excursions but looking back I would have done less of them in order to spend more time around the property. There is so much available. Also there is something entertaining for everyone throughout the day. The hotel does a great job catering to children in the kids area of the hotel. We stayed in building 7 which was near the kids area but far enough from the actual kids major pool that it felt like any other area of the hotel. The nice part about building 7 is that it was not very far from the main lobby. All the major restaurants are nestled between building 7 and the Diamond club section...close to the bottom level of the lobby. Some are scattered beyond that but most are in that area.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Great vacations!

    I mean it was one of my best vacations in Mexico. loved the hotel, with the best restaurants, the best food my favorite was the Mexican restaurant. Foam parties are really fun, good DJ, ! and of course I loved the fitness team, Uriel and Francisco the best! The waiters have excellent service, in general I loved everything. I'll be back soon!

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519