Hotel Overview

Haven Riviera Cancun is a resort as unique as you! Located on a beautiful beachfront, this adults-only paradise boasts elegance, exclusivity, and glamour and is perfect for weddings, honeymoons, and other romantic escapes. This gorgeous resort is also a member of the Preferred Hotels & Resorts L.V.X. Collection, an independent hotel brand which features only the most luxurious properties, all with outstanding accommodations and personalized service.

Everything you could ever want is right at your fingertips at Haven Riviera Cancun, including 24-hour food and beverages, daily activities, nightly entertainment, complimentary WiFi, and more! Indulge yourself as you sample gourmet cuisine, enjoy non-motorized watersports, and lounge on the beach, all to your heart's content!

With three pools and two swim-up bars, it's easy to grab a drink without ever leaving the water. An oversized whirlpool is also available! Whether you're taking a dip or sprawling out on the beach, you'll love the included beach concierge and pool service you receive. After all, you deserve to feel like royalty!

Feel like indulging? Head over to MySenses Spa (fee) at Haven Riviera Cancun and revel in 15,700 square feet of tranquility. Your well-being is important, and this amazing spa knows how to cater to your every whim with massages, facials, and beauty treatments.

Fine dining awaits! Whether you're looking for traditional Mexican cuisine, fancy a Mediterranean dish, or prefer Asian specialties, several restaurants offer what you're craving. Stop at one of on-site bars and lounges afterwards for an artfully crafted cocktail and get the night started right!


Puerto Morelos - Beach
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2022
Floors: 4
Junior suite: 435


Hotel Details


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Hotel Advisories

Advisory Traditional Spring Break Student Groups are not allowed
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6307 reviews
  • 5.0 star tripadvisor rating
    Amazing resort and vacation

    Room was gorgeous! Food was amazing ! Entertainment was out of this world. Staff was excellent especially Brandon at the Serenity pool and Tessa in the flavors dinning room. Food options were great resort area clean . The shows at night “ Micheal Jackson, burlesque, hollwood were great our favorite was Micheal Jackson!

    Jun 14, 2024
  • 4.0 star tripadvisor rating
    I recommend this hotel :) overall experience is pleasant

    - The power in our room was out twice a day and 5days in a row during our stay in the hotel. We spoke with the receptionist, he recommended us to call the technician. The technician came everyday and flipped the breaker, that was it. No explanation and solution when we asked them. Maybe was happening in other rooms too. There was a huge power outage on the second day we arrived, the whole hotel was shutting down of power. - The food was delicious, we love the buffet and Mexican/ steak restaurant. Staff was nice. The smoothie was great! Love their coffee bar and delicious cookies as well. The housekeeping was extremely kind to us, made our room super clean and sweet. She left note for us. Thank youuuu for making our day :) - very nice pool for swimming. Super clean, always have fresh clean towels on the side. The entire hotel was clean. They put lots of efforts on maintaining. I would recommend this hotel. The outage was not a huge thing for us. We are pretty chill couples Tip them if you can. The workers are hard working and not pushing for anything.

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    Absolutely amazing

    Wow. Wow. Wow. I can't recommend this place enough. They quite literally treat you like royalty from the minute you set foot on the property until the minute you get in the cab to leave. 100% if you're thinking about it. Book it and ask for Nacho!

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    Ariel the phenomenal concierge!!!

    Ariel!!🩷🩷🩷 The Haven was a great resort experience, but the icing on the cake was our concierge Ariel! She made sure we had all that we need and anticipated what we forgot! Ariel was such a true blessing,priceless actually for us who had never experienced this type of vacation….we will be back and the non negotiable is having Ariel As our concierge she is phenomenal!!! … until next time !!

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    Haven is so nice!

    Loved our stay at the Haven, the Serenity Ocean front swim out is beautiful and rooms are very nice. Service is top notch. Will return!!!

    Jun 10, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.