Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7191 reviews
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May 17, 2025Great Bars
All of the bars are well stocked and bartenders are great! Favorite bar was the lobby bar and favorite bartender was Adrian. He made us multiple special cocktails and we got to know and visit him every evening before our dinner reservation. He was one of the highlights of our day!
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May 16, 2025
Amazing! THE BEST!
Paulo is the absolute best! We love him so much!! He took great care of our family, and we will definitely be back! He remembered 12 different peoples orders and was always in earshot, taking AMAZING care of us. He was so fun to hang out and pal around with. Thanks for a memorable and fantastic poolside experience!
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May 16, 2025
Fabulous resort
We had the best time!!!! Everything was fantastic! We met one of the managers Alfredo he was so personable and made our stay great! Kevin our pool concierge was the absolute best made sure we had Everything we needed each day! Even set up a wonderful sand decorated towel for my cousins birthday! Moises our pool bartender/waiter made sure our glasses were never empty! Adrian the main bar bartender! Got the hockey game on for us and made the best drinks!!! The staff definitely exceeds all expectations! The shows and entertainment were top notch! We will definitely be back!
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May 16, 2025
Great time, amazing staff!
Amazing views, great staff! Absolutely relaxing time with my wife for our anniversary, everyone goes out of their way to make sure you’re comfortable and satisfied. Degner the pool concierge was great, the bar tenders are experienced and make great drinks. 10/10 recommend!
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May 15, 2025
Vistas Serenity Club
I had an amazing experience at this restaurant Vistas ! The service was exceptional—Angela, Baltazar, Santi, and Arnold went above and beyond to make sure everything was perfect. The food was delicious, the ambiance was warm and inviting, and the view was absolutely stunning. Highly recommend this place for a memorable dining experience!
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.