Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary private roundtrip airport transfers when booking Rock Royalty room categories only.

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).


Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.


Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.


Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties à la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service. 


Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay. 


And with Woodward Riviera Maya (fee), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section–an exclusive retreat with a private adult beach and luxurious amenities.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.



*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 870

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 13829 reviews
  • 5.0 star tripadvisor rating
    Amazing vacation at an amazing destination!

    The resort was beautiful and so much fun. Even when it rained there was so much to do. The staff were all amazing and outgoing, and every interaction was positive. The food at the restaurants for every dinner was delicious and the service was top notch!

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    Nice Cancun vacation with plenty of options.

    We have been at this property over the years and ten years ago it was very SPA and adults focused. Today, while there is still a very nice Spa, it is more focused on it's night time entertainment. It is clearly a wedding destination and we saw multiple weddings daily. The property is split with one side focused on facilities including a water park and skateboard park and the other side is adults only which is quieter. The property does not have beaches but does have several lagoons for swimming, snorkeling, kayaking and paddle boarding. We enjoyed very nice service all over the property however a few folks really stood out. In the owner's beach area Alex was very attentive. Several restaurant servers stood out including Shanatt at Frida (Mexican), Yahir at Toro (steak) and Charly the Sommelier, We te breakfast and lunch at Ciao (Italian) frequently and everyone was nice and attentive there however Carlos and Abidas really stood out as providing exceptional service. We only had experience with one person who took care of our room and Abner did a wonderful and very conscientious job in our rooms over two weeks. Finally, our "butlers" Oscar and Vincenz did a wonderful job helping us coordinate everything while we were there. Paola also did a nice job helping us scheduling some vacation activities before our arrival. The Spa and salon service was very good. The food at all the property restaurants was very good. There were multiple activities available on site including pool entertainment, evening shows, a water park and

    Nov 17, 2019
  • 5.0 star tripadvisor rating
    Another fabulous trip in the books at Hard Rock Riviera Maya!

    Another fabulous trip in the books at Hard Rock Riviera Maya! This is our sixth time returning to our home away from home. So many staff members to thank from check-in to check-out! I want to commend and thank our lovely daily maid, Marta D. (Sorry, forgot her last name). She did an excellent job each day! I also want to thank the waiters who served us all week at the Bali Beds on the Heaven Beach and VIP areas! Alex, Rene, Jesus, and Panana were amazing, attentive, and entertaining! They work very hard and always have a smile. I also want to commend and thank the entertainment team, but most especially DJ Warrior, Aline Álvarez Hoil! She is amazing, entertaining, friendly, kind, and very good at her job! Aline made our day whether poolside or within earshot at the beach! Aline is a dedicated professional and an asset to Hard Rock Riviera Maya! Special thanks to Chef Rigoberto at Le Petit Cochon for preparing a special meal for my husbands birthday celebration! It was an outstanding meal with filet Mignon and lobster. Everything was cooked and prepared to perfection! All of the staff, especially our waiter, Velasquez, at Le Petit Cochon were outstanding and even sang Happy Birthday to my husband. Very thankful and grateful for the Concierge and Resort Services staff, Efrain and Yosselin, who helped to set up the birthday celebration; from the Bali Bed to decorating the room to the special dinner at Le Petit Cochon. Many thanks to Legendary Member Services staff, especially Pita, for their assistance as well. Last but not least, the Spa was fabulous, and Guillermo and Irini both gave amazing Aromatherapy massages! Truly peaceful and relaxing! I am sure I have forgotten someone, but each staff member works so very hard to make our stay outstanding! Can’t wait until next time, Hard Rock Riviera Maya!

    Nov 17, 2019
  • 4.0 star tripadvisor rating
    Family Trip with 8 and 4 Year Old

    We traveled in Nov with 2 kids (4 & 8), we typically go to the Rivera Maya this time each year (Off peak, good weather) and try to stay at a different hotel each time. Overall and in comparison to the otter place we’ve stayed (Barecelo, Palladium, IberoStar and Paradisus) the Hard Rock offered very good service, good quality food and nice grounds) Rooms. • We stayed in a Deluxe Double with 2 queens beds in the 9th block on the 3rd floor. • Room was very nice but in comparison to the other hotels we’ve stayed at it was small (Paradisus was triple the size for the same room category). • Also, the queen beds were not queens (probably full), making it very uncomfortable if 2 adults or even an adult or kid is sharing. (There was very limited room if any for a roll out bed) • We stayed on the Hacienda Family Side which has room blocks 6, 7, 9 and 9. If you stay on the even number side of the 9th block you have an interior view of the grounds/pool, some also have a good ocean view, we were in block 9300 which offered a pool and ocean view. If you are in block 9 but with an odd number room you would be facing to the exterior of the hotel (tree’s). Block 6 is in the middle and straddles the adult side. Block 7 and 8 are in the middle of the family side and closest to the restaurants. • Note: The resort is small enough where location doesn’t really matter (other than views) Beach • There isn’t a beach directly on the ocean, if you are looking for your typical Caribbean/Rivera Maya expansive beach this isn’t a great option. • Instead a lagoon man made beach is offered with a small beach and ocean water that comes in through the gaps in the rocks. • If you have younger kids this could be a great option as they can swim without waves all day long, for older kids it’s probably too small. (Our 4 year old spend hours in the ocean) • The beach area is also very small, it wasn’t an issue for our visit as no one was there but at peak times I can imagine it being packed • The drinks service on the beach was also very good. • There’s also a bar right on the beach • Also connected to the lagoon is a small snorkeling area, they have masks and lifejackets (just missing fish!) – There’s also Kayaks that you can use, but given how small the beach/lagoon area is they just get in the way • Although there are a number of lagoons, for families there’s only one real beach option Pool • There’s a main pool, kids splash and mini water park area and in a different section a big water park • The main pool doesn’t have a “main” area but consists of areas/polls that snake around. • In the main pool area (to the side) there is also a water slide which the kids enjoyed • The pool offered a swim up bar and also 3 different food options (pizza, buffet and a mini burger stand). Not all hotels have food options right at the pool which was great so you didn’t have to leave to eat lunch • In a separate area (5 minute walk from main pool), there’s a pretty large standalone (free) water park which is great for older kids (The biggest hotel based water park that we’ve been to in this area – bigger than the one at Barcelo). There’s snack food here but no alcohol Restaurants • With kids you have 5 specialty restaurant options which were all very good (Steak, Brazilian Rodizio, Mexican, Hibachi, Asian). • There’s also the main buffet which was fine but fairly small and limited options compared to other resorts that we’ve been to. • Reservations are taken in the main lobby from 7am onwards, you can book up to 3 days in advance. During off peak times they closed restaurants on certain nights although we were able to eat at all 5. • We didn’t pay for the additional “butler/VIP” package but the benefit is that you have much better and easier access to making reservations (You simply text your concierge. If you are travelling off peak it’s probably not need but during peak times I can see reservations being a challenge • There’s also a coffee/gelato/sandwich/Salad shop in the main lobby. • There’s also plenty of bottled water around the resort and in the rooms. • Service was very good Hotel Grounds • Well kept, clean hotel. • Compared to other resorts it didn’t seem to offer that typically “Mexican” resort feel Shows • Most of the shows are in the main theater which is indoors and has more of a conference style room feel to it, we prefer the outdoor show/stage area vs being indoors on vacation. • Other than the Michael Jackson show they were very average, we were expecting a lot more from the Hard Rock. • The main show is at 8.30pm which means you need reservations no later than 7pm to make the show. • The kids club show/activity is typically at 7pm in the main lobby, we went one night and it was okay for younger kids (Up to 6). It wasn’t as good as some of the other hotels we’ve stayed at. E.g. Barcelo has a much more extensive kids show offering General • The hotel also offers “unlimited” resort credits which can be used for excursions/spa treatment etc. Basically 1 point is 1 dollar so if an excursion is $200 you just pay a 25% service fee (You get the excursion for $50 per person). The excursion are limited to what the in house company offers. • The hotel is approx. 1 hour from the airport (We always use USA Transfers, cost for 4 people approx. $130 round trip) • SCHEDULED POWER OUTAGE - I had read about this in the reviews but thought it was infrequent. However, we experienced one of these 7am to 3pm scheduled power outages, in all the years of staying in this area we have never experienced these scheduled outages which makes me believe that this could be just specific to hotels in this very local area. During this outage there is no A/C (rooms or restaurants) and during the first hour we had no lights. Also, this means NO FROZEN ALCOHOLIC DRINKS!!

    Nov 16, 2019
  • 5.0 star tripadvisor rating
    An amazing stay

    Our experience at the Hard Rock Hotel Riviera Maya has been absolutely great. The staff has been super welcoming and positive throughout our stay; the facilities are kept clean and maintained regularly. There is great attention to detail in both the choices of activities in the resort as well as with excursions. The food is great in almost all the restaurants (although Frida was slightly subpar compared to the others) and there is a great choice and variety. Would definitely recommend.

    Nov 16, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319