Hotel Overview

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).


Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.


Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.


Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties à la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service. 


Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay. 


And with Woodward Riviera Maya (fee), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section–an exclusive retreat with a private adult beach and luxurious amenities.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.



*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 1264

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 13316 reviews
  • 3.0 star tripadvisor rating
    Ok resort

    Not worth what we paid. Food. Beverage could have been better. Atmosphere was a bit boring. Service was just ok. My kids got sick with diarrhea, not sure if it was the food. They make you make restaurant reservations every other day. Waste my time. Long wait.

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    Beautiful Property

    I cannot complain about this property!! It is beautiful and for the most part the staff was friendly. Also if you receive butler services request Sandy and Pam, they are an amazing team. If I have any suggestions it would be, if you travel in large groups, as we do, don't expect quick service while dining.

    Aug 12, 2019
  • 4.0 star tripadvisor rating
    Very very busy

    This was my family’s first time here at the Hard Rock Hotel at Rivera Maya. It was ok. We stayed at the Hard Rock in Puerto Vallarta and LOVED it! This Hotel was very very busy and we almost felt like we were stepping and bumping into everyone at the hotel. It seemed to be at full capacity and over crowded at times!! It seemed like staff were overwhelmed and didn’t have a minute to handle anything extra. The room was ok but it seemed like the air conditioner was not working very well. And there was a crack under our front door so we fought the mosquitoes and I am not sure but EVERY morning my daughter woke up with new bug bites. I was disappointed in the fact we didn’t have electricity for 2 days for 8 hours of the day. But as far as the food and most staff, it was decent. We would also like to see different shows at different locations instead of the same venue. The stay was a favorable spot and we might go back at a less crowded time.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Relaxation and recreation at Hard Rock Riviera Maya

    We initially were booked for a room at the Hark Rock Riviera Maya Hacienda but were upgraded to a room at the Hard Rock Riviera Maya Heaven which did not disappoint. My wife and I were blown away by the décor of both reception areas as each had its thematic ambience to perfection. Our room was clean and comfortable. Since we love to walk, this was the perfect place that had two hotels for the price of one with plenty of ground space. The landscape view on the walkway near the water was to die for although it was very hot. The service and food of all of its restaurants are excellent. I definitely recommend this hotel to anyone looking for enjoyment, that loves music, and have a great time. We did and look forward to coming back soon to the Hard Rock Hotel Riviera Maya.

    Aug 12, 2019
  • 1.0 star tripadvisor rating
    terrible trip ever

    don't go there. staffs don't know how to serve the customers and they will not listen your compliments. when I talked service desk, they responded like "so do you want your tip back?" no!!! I want my room clean

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519