Hotel Overview

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).


Families, couples, and singles live like rock stars at the Hard Rock Hotel Riviera Maya. Luxury meets spine-tingling excitement at this paradise where legendary Hard Rock amenities, design, and hospitality complement the beauty of stunning tropical views and a private white sand beach. This style-studded resort promises crowd-pleasing amenities and endless excitement.


Kick into high gear with activities from tennis and rock climbing to kayaks and tennis. Swim in style in the large sparkling pools with activities, snacks, and swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Even rock stars need to relax too, so sit back and indulge in treatments from massages to facials to hydrotherapy at the lavish Rock Spa.


Dine in seven exceptional all-inclusive restaurants and let loose at three bars. Enjoy fresh and exotic ingredients buffet-style from around the world at The Market. Experience Mexican cuisine and regional specialties à la carte at Frida. Try everything from sushi to stir fry at Zen, and savor authentic Rodizio service and the flavors of Brazil at Ipanema. Relax with 24-hour room service. 


Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay. 


And with Woodward Riviera Maya (fee), a 20,000 square foot facility located only a few miles from the resort, you can enjoy activities like skateboarding, BMX, gymnastics, dance, indoor dry land snowboarding, and more! If you're a fan of lifestyle sports, then Woodward is for you!

For an adults-only experience, try the Heaven section–an exclusive retreat with a private adult beach and luxurious amenities.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds EarthCheck Silver certification and is known as a GreenLeader of TripAdvisor. The resort has also earned the Distintivo S, participates in beach cleanup programs, utilizes biological pest controls and biodegradable cleaning products, promotes cultural heritage, and facilitates additional environmentally-friendly programs.



*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2009
Last Renovation: 2014
Accessible rooms: 4
Floors: 4
Total rooms: 1264

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 13075 reviews
  • 5.0 star tripadvisor rating
    Anniversary

    Best hotel I have stayed at and I go on vacation every year Food Hospitality Rooms Pools Jacuzzi Everything Romantic dinner was great Antonio Perez is an amazing host The lobby is amazing great decoration

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Another wonderful vacation!

    Hard Rock Rivera Maya is a great place to be pampered with great food, excellent service by a great staff and the amenities you would expect. Raul took great care of us all week with our dinner reservations and activities. Everyone had a great time!

    Jun 20, 2019
  • 4.0 star tripadvisor rating
    Amazing holiday with very attentive staff!

    Me and my partner came for 2 weeks to HR Heaven and we loved our stay here would highly recommend to couples of any age, there is so many activities and games during the day round the pool so you will never get bored, there are quieter pools to go if you want to get away from the loud music/drunk people (there’s quite a few as the day goes on) Pool staff varied with friendliness/ good drinks but Brandon was honestly amazing, he went above and beyond he was so friendly and very attentive. The entertainment staff were so friendly and really made us feel welcome, especially Sarah, Edwardo(Tarzan) & Mr Bacon they were very fun and got you involved with all the activities/challenges and pool games. Food was lovely at almost every restaurant but booking restaurants is an absolute shambles!! The Heaven side reservations open at 9am and at Hacienda at 7:30am so they actually get priority over the adults only side which is a bit annoying as we paid a lot more to stay at Heaven than at Hacienda. My favourites were; Le Petit Cochon(french), Ipanema(Brazilian), Toro(steakhouse), Zen(Asian and this was the HARDEST to get in!! Very frustrating), Ciao(Italian, this was good the first visit but not on the 2nd or 3rd), I did not rate the market buffet for dinner it was pure chaos and no order what so ever the Mexican restaurants Frida and Los Gallos were both not nice and would not recommend. Breakfast buffet at Ciao was lovely every morning so much option and the BBQ round the pool at Heaven was incredible the chicken was cooked amazing. Also the room service chicken tenders are to die for! Room situation we had a lovely room it was 2107 so it was ground level, now beware of extremely loud banging around 4-5am if you or anyone staying down your section leaves food out, apparently raccoons have a field day by smashing plates. The doors are not sound proof and they don’t even offer ear plugs which I found really strange, so bring your own or hard rock start providing them on turn down service! Was hard to get a good nights sleep majority of the time. We didn’t spend much time at the beach just down to personal preference but they were out every morning completely clearing the seaweed so it’s not there during the day, people are there removing any as well if it does creep back in.

    Jun 20, 2019
  • 5.0 star tripadvisor rating
    Hardrock Riviera Maya

    It was a nice hotel, nice beaches except for the seaweed. Many nice pools that you can use. Food and drinks were good. pleasant atmosphere and employees were very helpful. even though we were in Hacienda it was quiet.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Hard Rock... TOP NOTCH!

    We had an AMAZING time at the Hard Rock Riviera Maya! The place is spectacular, the staff are AMAZING... beaches are TOP NOTCH. There is a huge seaweed problem in the area.. NOT HERE! You are swimming in ocean front lagoons which are spectacular. If you are staying on the Heaven side... make sure you get OSVALDO for your beach waiter! He was amazing for us and we looked forward seeing him every day. Very friendly, motivated.... he was more of a friend than a waiter. GREAT GUY!

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519