Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary private roundtrip airport transfers when booking Rock Royalty room categories only.

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).


Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya.  This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.


Activities are in full supply, with tennis, rock climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.


577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.


Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served à la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive. 


Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay. 


Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level. 


*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.


Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory Due to the high demand for family-friendly resorts during certain travel periods, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during these dates. All facilities in the Heaven section will be family-friendly except: Body Rock®, Posh Beauty Salon, Heaven Night Club , Heaven Lounge (after 11:00pm), Eden Beach (includes a jacuzzi and beach). Rock Spa® will allow select services to teens between the ages of 15-18 while accompanied by an adult.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 14152 reviews
  • 5.0 star tripadvisor rating
    Awesome Elvis Presley and Beatles Shows

    The Entertainment was just great, we loved the Elvis Presley Show and we were looking forward to it and it exceeded our expectations! My Dad was a huge Elvis Fan so we grew up listening to Elvis and it brought very nice memories and to see a Mexican Elvis doing a great job with a live band was just amazing, we were all dancing and having a lot of fun. The Beatles night and Fire show were also great. The food was amazing we loved Ciao, also the drinks in every bar. The Staff was very friendly and very accommodating, the room was really clean. There are a lot of pools to choose from and the service is just great, we loved the ocean view from our room. We’ve stayed at many all inclusive resorts and Hard Rock Riviera Maya is definitely my favorite so far. It was a very fun and relaxing vacation, maybe that’s why it´s called Heaven! We are looking forward to come back soon!

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    great rooms, great service, great food choices and great location

    we were there for the Wilco Sky Blue Sky festival. The hotel was perfect -- the food was plentiful and very good, including some great Mexican restaurants, the staff is incredible -- they have tons of people working there so you never needed to look for any assistance, drink, food etc - and they are all extremely friendly. The rooms were fine and very clean -- our had a rooftop with a hot tub and the amenities on the waterfront were really great. All in all and really great experience and excellent hotel.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Excellent family vacation

    I just returned home from a week at the Hard Rock with my family and it was wonderful. The service was amazing from the moment we checked in until the moment we checked out. The staff was extremely eager and friendly. Miguel and Oti served us many mornings in the buffet and went above and beyond. The hotel was completely booked but we still had no problem getting a spot at the pool or beach each day. The activities by the pool were a lot of fun and more creative than some other places we have stayed. We had our 9 year old daughter with us who really enjoyed the use of the water park as there were rarely any lines and pretty much no wait time for the slides. We stayed on the hacienda side as we had our daughter but I was able to go to the heaven side to use the spa. The spa was very clean, service was fantastic and the whole experience was very relaxing. The food at this resort was very good, my favourite was the hibachi grill. The chefs were true performers in the kitchen and were very engaging with the guests who were eating at their grill. The entertainment for the most part was quite good, especially the neon human show, Michael Jackson show and the fire show. The resort is quite big so I would recommend staying in buildings 7,8 or 9 as those are the most central to everything. This resort was truly a get what you pay for experience. Yes the price tag can be a bit hefty but the service and quality was well worth it. This was truly a wonderful experience.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Relax or play

    We spent two weeks here this year and I still hated to leave. Our assistants: Connie and Coral were outstanding. Our wish was their command and they did it all with a smile. Our pool servers, Victor and Lulu were wonderful. Every morning our water magically appeared as we started off our day. Our favourite restaurants are Le Petit Couchon (try the duck) and Ciao (have the lamb). Our server, Bryan at Le Petit Couchon was a delight. We love visiting the Heaven Bar and watching JC mix the most incredible drinks. He has special talents. Relax by the pool; swim in the lagoons; party with hearty. You can do it all.

    Jan 22, 2020
  • 5.0 star tripadvisor rating
    Amazing Service, Great Food, Impeccable Accomodations

    Myself and 4 girlfriends planned a Midwest winter getaway to Hard Rock Riviera Maya in early January, and none of us have stopped thinking or talking about it since! Greeted at the airport with our shuttle to the property, a great/easy drive, and then greeted again at the lobby where we received a glass of bubbly and our wristbands. So welcoming, so kind, so detailed in the planning! The room service throughout our stay was so quick, staff came to our room to set up an essential oil diffuser each evening, we could order a pillow that matched each of our comfort levels, and we never had to worry about a thing. We also went to the spa-- everything was AMAZING. Super clean, super efficient, and very much exceeding expectations. I received an aromatherapy massage and a sensitive skin facial. I'm still over the moon! :) All of the restaurants we went to were stellar-- especially Toro-- where the steaks were cooked perfectly, the sides were delicious, and the cocktails were perfectly on point. Everyone we met from Jan, to Connie, Coral, Edwin, and Isabel were so helpful, welcoming, and over-the-top kind throughout our stay. In short, don't miss out on what they have going on at the Riviera Maya Hard Rock-- you won't be disappointed.

    Jan 21, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319