Hotel Overview

Apple Vacations Exceptional Values - valid now through 2020!
Complimentary private roundtrip airport transfers when booking Rock Royalty room categories only.

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply). 

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*). 

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guest rooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act. 

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes. 

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi. 

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage. 

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair. 

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combin


Cancun - Beach
Cancun International : 11 miles

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601


Hotel Details


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Hotel Advisories

Advisory The pool located near the Kid's Club will be closed due to maintenance. The kid's pool activities held at 11am & 3pm will be at the Main Pool during this time. As a reminder, all children must be accompanied by an adult. Please note maintenance dates are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13845 reviews
  • 1.0 star tripadvisor rating
    Horrible Horrible Horrible Horrible

    I arrive to check in for my 6 day vacation, open my balcony curtain to find myself looking at an air conditioning system. I go to the desk to ask for assistance with finding another room. After the first desk guy Alvaro Tool tells me there are NO ROOMS, and if I want to change i need to pay an additional $240. His attitude and customer service is HORRIBLE... To then get switched to a lower level room 14, I get there and the room is covered in MOLD!! ... I go back to the desk and the same guy Alvaro Tool is still telling me there are NO rooms unless I pay. Once I told them I had pictures of the mold, the supervisor Susanna came out to advise us that they have more rooms. So now I’m on my way to see another room on the 9th floor, which I am now setting in after my check in time 3 hours ago. I will NEVER EVER EVER EVER Stay at The HardRock Cancun again, and I don’t suggest or recommend this hotel to anyone that I know or to anyone who expects to stay in a nice resort with a nice view!

    Dec 04, 2019
  • 4.0 star tripadvisor rating
    Mexico retreat

    Great amenities and staff was very hospitable. The room was very nice and comfortable with great views. All the restaurants where good with great service. I plan on returning to the Hard Rock the next time I visit Cancun and recommend it to others.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Perfect "Girls" Trip!!!!

    My best friend and I stayed at the Hard Rock Hotel Cancun from Nov. 23rd to 30th 2019. It was a much needed and much anticipated "girls" trip for 2 stay-at-home moms with young children, and the HRHC did not disappoint! We had an amazing week relaxing by the beautiful pool and beach and enjoyed every minute of our time in Cancun. Every inch of the hotel is clean and in great condition, with many different restaurants and bars to chose from. Ambiance is great, exactly what we expected from a Hard Rock property. Check-in was quick and easy with the fabulous Diego, he gave us all the info we needed. We looked forward to seeing Jonathan every morning at the Market restaurant, he took such great care of us! He remembered what drinks we liked and never forgot to bring us our lattes in "fancy" cups, always with a smile! A big thank you to Mario & Jorge, 2 concierges who were very friendly and helpful! And also to Roy & Ari (butlers) who went out of their way to make us feel welcome! We really enjoyed going to the shows and being entertained by the night time activity staff. Marco, Mike and Gucci were awesome! A truly memorable week! We are already making plans to return next year! WE LOVE CANCUN!!

    Dec 02, 2019
  • 3.0 star tripadvisor rating
    Not for us!

    If you like the party atmosphere it's fine. No place to find any quiet. Our room location was awful! They treated my RCI reservation like garbage. Check-in was so noisy could not understand/hear what they wee saying.

    Dec 02, 2019
  • 4.0 star tripadvisor rating
    Thanksgiving Cancun Vacation

    good hotel, very good service, very good breakfast, very good dinner, very clean bathroom, nice room, we will do this again, for sure. Pool is very clean and staff is very friendly. staff keeps the rooms in tip top shape.

    Dec 01, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319