Hotel Overview

2019 Resort Added Values

Extra Value: Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply). 

Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*). 

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guest rooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act. 

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes. 

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi. 

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage. 

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair. 

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combin

Property Information

Last Renovation: 2012
Floors: 12
Total rooms: 601


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The hotel is replacing the old balcony doors with new doors. Work is done between 9:30am-6:00pm. The noise is moderate & the process is tedious due to the time it takes to uninstall & reinstall the doors, room preparation, in addition to the hotel's high occupancy. Rooms in areas where occupancy is lower will be worked on as they become available so that the impact to guests' experience is minimal. Please note renovation dates & times are subject to change without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 13154 reviews
  • 2.0 star tripadvisor rating
    Not as good as before

    We use to come every year since before it was the Hard Rock (Cancun Palace). However the last time we came was 4 years ago this month. We are still having fun don’t get me wrong (I’m still here writing this before I leave). But I guess I was just use to the 5 star service we received in the past. My list of complaints. 1- Our room keys will stop working almost everyday. We would walk upstairs. Sometimes really late at night then I would have to walk back downstairs to get a new key activated. 2- The Entertainment is not longer as big. Before they would do these large type shows and dinners outside. Before 3- (not about the hotel) I encountered a rude bartender at the pool. Seem like every time I asked him for a drink even water for my son he would get upset. Name was Fernando. I’m putting him on blast because he was really rude. 4- I called 2 times to have our room cleaned. We left at 9am on a tour. Didn’t get back till 4pm. It wasn’t clean. I called we left back for dinner. Came back to get something from my room at 8pm. It wasn’t clean. I called again and they assured me it will be clean. Came back at 11pm it wasn’t clean. 5- They conveniently kept running out of Johnnie Walker Black Label. 6- Last time we came we “upgraded” our “membership” to VIP. Doesn’t really mean much. I couldn’t tell the difference in anything special. We negotiated a Presidential suite for this visit. When we checked in they gave it to us on the 2nd floor.... 7- We had a total of 40 guest come with us. We had a ton of room. None facing the ocean. When before they always gave us ocean views (now they charge) But even if we wanted to pay there was none available. 8- Our phones not working in our room. They offer 24 room service but we couldn’t call. Until they gave us an email to order our food. Twice I emailed them on different days and both times they forgot our order. Food never came. We went down to eat dinner and all the restaurants were booked. We had to eat in the cafeteria style market buffet. 9- (out of the Hotels control) but the beach is no longer nice. It had a red flag during our whole visit.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Best vacations

    Everything was excellent, the food was amazing the service awesome! Perfect trip as anniversary, the best girl you can find here is Lisette from the entertainment team and her dancing lessons amazing! All the entertainment is good here definitely we are coming back!!

    Jun 19, 2019
  • 4.0 star tripadvisor rating
    Excellent resort

    Fantastic service, food and weather! The staff is very friendly and there is a lot going on... or as little as you like. The restaurants were top notch in quality although the house wine list is a bit short in variety although the quality is fine. The recommended reservation system for dining is the only negative about the resort. Hopefully they adjust or eliminate it as putting a time clock on my vacation is a downer. Overall though, excellent!

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Awesome stay at the Hard Rock!

    We really enjoyed our stay at the Hard Rock Resort in Cancun. We went with our teenagers (15 and 17) and it was perfect. There was always something going on to do and the entertainment staff was really great. I was worried that the music that is playing all the time would get overwhelming and irritating but it was not that way at all - it was wonderful. As for the pool, it was beautiful and there is music playing but one side (the North Side) is louder. The other side is much quieter so you can choose whatever area you like. All of the staff went out of their way to be friendly and helpful which we appreciated so much. Standouts were Ivan serving drinks all day long in the pool area and always ready to help. Also - we loved all the restaurants and wait staff but Virgilio at the Italian restaurant, Ciao, was so friendly and wonderful and really went out of his way to make our meals there special. Hector in the front area was also always ready to help and answer our questions. We loved Cancun and would definitely stay at the Hard Rock there again.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Hard rock-THE BEST!

    Excellent excellent excellent. service was amazing. The workers went above and beyond to make our stay so much more magical. Julio and Elias at the bar and Kique serving pizzas were super and attended us with absolutely everything we desired. Thank you guys for your amazing job we very much appreciated you!!!! And HUGE thank you to Gio down at the beach for your great service, you were awesome! My family and I have visited this same hotel for 5+ years and every year they’ve never failed us but this year with these people have exceeded our expectations especially the men I’ve mentioned above. THANK YOU THANK YOU THANK YOU!!!!!!

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519